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Re: electric oven installation
Hi Eric,
As of a few days ago Part P came into effect in England & Wales which means that, should you require more then a simple connection to an existing point (we think, awaiting confirmation from the NICEIC :roll:) then you will need an approved electrician that can comply with the legislation now in force. Think on it like CORGI for electricians.
How much you’ll pay I have no idea but I’d be very interested, as would others, to hear what quotes you get.
K.
In that case you most likely have a fault and it could be several things but I’m not familiar with that particular appliance. So unless anyone knows of any other silly faults on them it’s likely an engineer job I’m afraid as most things that could cause that are either internal or a bit of a pain to put right.
Some of the guys will chirp up at some point today Andy that are more familiar than I am with that appliance.
K.
Hi Andy,
you should be able to take off the top spray arm and give it a good clean, don’t ask me how but all sorts of gunk gets into them.
The other favourite is one of those dangling freshener things that stops the spray are rotating.
K.
Re: e-Jobs
Yes Martin but giving the customer the choice means, in web terms, that they generally chose the one at the top of the list as Dave rightly points out. Unless you start to make clear the differences and there’s only really agent or not and charges to do that.
I think the general consensus is to go with option 1 and discuss this further at Sibson in Feb, which is only a few weeks away anyway. It will allow us time to see just how the land lies anyway and what sort of volumes pass through the system, bearing in mind that it is new and will take a few months possibly to start really producing.
What I want to make clear is this though, this is a subject for the repairers ONLY meeting on the Saturday! This is our baby and we do not want to have this discussion in front of insurers, WP’s et all on the Friday so leave it be till the Saturday. In so far as they are concerned we’re all happy campers.
And Martin, it’s not random. Read through what it does again. 😉
K.
Re: Press Release – e-Jobs
Just to clarify a few things since we’re getting loads of enquiries regarding Repairs@….
Kevin is dealing with logging all the repairers, any questions relating to the info should go to him.
Dave and I will be entering the data onto the system later on this week once all that information is collated and sorted into a system friendly format. The current timescale is to have all the information by Friday, log it on over the weekend and go live with the system on Sunday or Monday.
The system could go live now, but we want to log on as many repairers as we possibly can and there’s been a few of you that either missed all this or didn’t think we’d actually see it through I think or you just ain’t sent us the information. 🙄
Blanket UK coverage is available to national organisations but there is a cost involved in that, please contact me if you have any queries in that area. Sponsorship of the Repairs@ system is also currently available, again contact me.
The system WILL be weighted towards subscribers to an extent, this was always the intent and gives the subsciption (for what it costs) a lot more value. I like to give value for money, it’s a thing I have.
Hopefully that should clear up most, if not all queries on Repairs@ but if there’s anythign you’re not sure about then please feel free to ask either here or PM/email any one of us and we will assist.
K.
Re: e-Jobs
Richard,
As usual you are absolutely correct.
However, whilst we do “vet” as much as possible it would be unfair to exclude anyone on the opinion of the local competition as that trade association we all know and love has done. It is entirely unfair and leads directlty to the “elitist” path that you so correctly point out, being an authorised agent or not has little bearing on that as there are one hell of a lot of “approved” manufacturers agents that are not in DASA. One leading manufacturer’s WP told me recently that they would be surprised if even 40{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of their network was in DASA. So to me, also knowing some other bits and bobs, that’s a non-starter as a reason for DASA being accused as being elitist.
Also, whilst I’m not defending DASA here, it was started by Zanussi agents to combat the cowboys which, at the time, were rife in this trade but the trade has changed dramatically since that time and the “cowboys” are no longer the issue that once they were. I do realise that there are unsrcupulous traders out there and I want them gone as much as we all do, but any trade has them and always will all you can do is to combat them with information to the customer. Customers (or many of them) are stupid, they think they’re getting a bargain when they’re not. But I digress, this setup led to the view that DASA was an elitist organisation and through the years DASA has done little if anything to change that view and not talking to the trade was the gravest mistake of all IMO.
Spilt milk, let’s move on…
We do vet applicants, we don’t judge them. And that’s the beauty of UKW as well as, I guess, it could be it’s Achilles Heel to an extent.
However what you also have to bear in mind is the support available here, even from competitors in the same area/s that is freely given to try to improve the industry, full stop. If they have an issue then it is possible to find a cure right here, where they began with that work. It is an entirely unique and new approach, quite radical in many ways.
If we recieve a complaint from a customer there are several mechanisms in place to deal with it, not least of which is the one I WANT to see put in place, which is the Advisory Council. This is again a totally unique take in solving exactly the situation that you describe and, I believe, an industry first if not a world first in concept. It may not work, but I feel that we have to try and I think that it’s a very worthwhile goal to aim for.
I also truly believe that it will be a success or I wouldn’t bother with it.
But I stand by the maxim of vetting, not judging. If someone abuses that then fine, it’ their loss as we will axe them from e-Jobs. The structure and rules are already in place, all I need is the bodies to do the job of judging in any such cases. I will have no compuction at all to retain the chaff, we want the wheat.
K.
More than likely just a sticking’ or faulty ignition switch on one of the burners, pretty simple and easy to put right.
K.
Re: £179 For A Zanussi Washer!
Na, not been interviewed by them Lawrence, spoken to them though. The interview I did was for BBCi, essentially the BBC website. Spoke to You & Yours though and a few others in the media so I’ll just start banging on doors again and see what shakes out.
However I think you and I are thinking on similar lines. 😈
Let’s see what we can come up with to highlight the stupidity of the situation, then we may expand on that a bit and really upset some people since they’re really starting to hack me off with this crap.
K.
On balance John, I think you’re right.
Let’s just make it work and sort the politics of it out later so we can see what happens as it should (hopefully) be a gradual build up of work from it and not a sudden glut.
K.
Re: toolbox
See Martin for the source for motorised toolboxes. 😉
When e-Jobs goes Live I have a few things to do with it. Not least of which is adding the link to the advert that is currently there along with at least one other.
There is the ability to alter the top header but I would prefer never to do so as I like the nice clean and professional look that it gives the site, if I clutter it I think it’d look grim. The other thing is that you know immediately what the site is all about at a single glance, it’s easy on the eye.
The “Repairs@” will appear in the nav panel in it’s alphabetical place as well as the advert and the obvious news item. There is already a rough article in place about it but I am thinking on coming up with a T&C just for that one module. It is actually there, now and it is working just fine, I even have the emailed test jobs from Repairs@ukwhitegoods.co.uk to prove it, so does Dave. 😉
K.
Hi David,
I’m not familiar with that model number but I, or someone, should be able to check for you tomorrow.
K.
Re: e-Jobs
Okay on thinking through the logic of this you lot have a decision to make.
We are talking about a bit of software here, therefore it’s only as smart as you can make it and there’s only two logical ways in which to allocate any calls.
1.
You take each one and send it “blind” to the recipient of the call with no user intervention at all. In this way we can weight who the call is sent to, be that a subsciber or agent, whatever it doesn’t matter. Point is we control the allocation.
2.
You allow the customer to chose from a list as is suggested in which case any control that we had is lost. There is no logical way in which to control the customer, you can influence, but not control with any degree of certainty where the call will go. Therefore the whole notion then of being able to weight the calls to subscribers or whatever is out the window totally.
There is no happy medium I’m afraid, it’s one way or the other unless someone can come up with something I’m missing.
If you publish rates then the smaller repairers will almost always win as they will, inevitably, be cheaper on labour due to lower costs.
Since all will have to sign up to the charter all are considered equal on service levels, bar an agency perhaps for what that’s worth in the world of chargeable calls.
There is of course the third option. That is to weight the calls based on the three tiers, well two just now, and simply evenly split the work between us all on each level and continue with the “blind” call allocation.
So the choice, as they say, is yours. Tell me what you want done.
Oh and was rightly pointed out, we should have been having this debate months ago as I kinda need to know this, like NOW!!! 😉
K.
