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Sure, just send it to admin@ukwhitegoods.co.uk and we’ll deal with it.
K.
I agree, grow the pot but this was only a discussion to see what we wanted to do with it.
Anyway, just FYI last quarter on Amazon we made £302! 😀
Got humped by the dollar rate for Google though. 😕
K.
Yes and if I have my way it will be live before the end of the week, if not sooner!
So get the details in.
K.
Yeah but I’m going from memory here Phil and it’s been a while since I saw one of those.
Essentially it consists of the spray arm and all the hub/gubbins that the spray arm sits on and it is a fairly common failure.
K.
Re: Hygena 8224 dishwasher
Okay, it’s the one I thought it was then. Done a few of these over the years. 😉
Looking at the latest listing on it there is 31X8476 listed at £14.06 ex VAT & carriage which is detailed as “spray arm with hub support” which is what I think you need. The spray arm should be sitting on a metal pin type thing and that plastic assembly around that starts to go but so does the lower arm from memory. That’s why they sell it as a kit.
I fact it looks as if they’ve done away with selling it any other way, all the components in that assembly now point to that one number.
Dave should be able to check availability tomorrow for you.
K.
Hi Phil,
Pull down the door and there should be a rating plate on the left hand side, looking from the front, on the stainless lip of the inner door.
If its not there we could be in trouble. 😕
K.
Re: e-Jobs
Yes I guess it is my call so you’ll just all shut up and do as I say…
Sorry I went all NESN there for a minute! :rotfl:
Not there’s no danger of it, I want to hear what you all have to say as you all know I do listen to what’s said, take it in and do act upon it. There is a compromise here that can be done very easily but I need to cadge a re-write of a bit of the e-jobs module to do it. But to be fair, this discussion has just made that and how I’m thinking on it, all the better for the future so it is never ever a total loss.
Even if I do lose the odd argument. 👿
K.
Re: Homark Fan Oven – connector block
That model is no longer listed Trugga so it is likely that the spares may well be obsolete. 🙁
The terminal block shouldn’t be an issue as it looks like a bog standard one, Dave should be able to sort you out with one of those tomorrow.
K.
Hi Phil,
You’ll have to be a bit more specific I’m afraid, there is an ADP8224 and an APL8224-1, -2,-3 and -4 and we’d have to know exactly what variant it is to help you. I suspect that its on of the four APL8224 models and the you need a lower spray arm and the stand thingy for it.
K.
Re: e-Jobs
I didn’t say they were more capable, you did. What I took from that was that franchised businesses generally have a higher first hit rate on those appliances than the non-franchised simply as they are geared/stocked to do the work. This was based on research carried out way back when by Which, I think I still have the article somewhere but overall it reaches the conclusion that independent service is overall far better, better still when it’s a franchised agent.
I would not argue that there are an awful lot of very capable people out there ranging in size from one man to many employees in size and that we do need more of them.
The problem that I see right now for us all is product diversity and lifespan. Appliances are lasting shorter and shorter periods, the ranges are bigger, more badge engineering than ever going on and spares more diverse as well. Gone are the days when you could go out with half a dozen pumps, boots and some carbs and complete a load of calls, hello 10 different module variations! This is the very thing that makes me turn away non-franchise work as it’s just more hassle than it’s worth in my situation as I simply do not have the time to deal with the diversity of products.
Thn on top of that add into the mix the de-valuing of the product itself in the first place.
K.
So therefore what you’re saying in effect is that the likes of me just has to live with the fact that I will benefit far less than those that open their doors to any and all brands then? That anyone coming online a few months hence, or years, is entitled to the same priviliges as someone that’s been doing it for years?
Fine, if that’s the way you want to go I will honour the request. I thought I was being as fair as possible, but apparently not.
As I said though, it becomes a moot point entirely once e-Jobs is further refined and you each have your own login to control what you do and don’t do.
K.
Re: e-Jobs
kheath wrote:To assume a franchise business is more capable than a non franchise is wrong. And that is where the Dasa comparison is, they always wanted their members to be franchised agents above all else.
It’s not an assumption or wrong, it is a fact. It may well not be in a hell of a lot of cases but as a generalisation it is.
However that is tempered by the fact, proven many, many times over, that independent service wipes the floor with OEM service and the larger organisations simply as we are far more adaptable. And service in a macro situation is fine and not that hard to run at a local level but the bigger you get the harder it gets, again as a general rule.
But the service industry is changing, we’re being forced into change by the manufacturers and I suspect that with product diversity as it now is, that the generalisation may well change. The change for me is I don’t touch anything I’m not an agent for so, when I input my info into e-Jobs I alienated myself from, probably, about 65{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the available brands to work on. Is it fair that I should recieve only a small percentage of the remaining 35{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} that I will actually touch?
K.
Re: e-Jobs
It is most certainly not a case of “jobs for the boys” by any stretch, it’s called playing fair.
I didn’t say that you’d recieve none of their work Kevin, I beleieve I said it would be weighted in their favour. But if they pass on say, LG and Brandt work is not fair that you reciprocate that? Just saying that they don’t want it due to the hassle isn’t really an argument as they could do it if they so wished.
I agree that it is up to the individual to do a good job but I also realise that, for example, I will not do that on an Indesit washer and therefore, in my eyes, there’s no point in trying to do so. I am not an agent for them, I don’t accept calls on them, I think the product is a pile of crap and the customers aren’t shall we say, the best. And that’s only one typical example and, in the case of the likes of Servis, after stopping working for GBDAR I will no longer attend a Servis on a chargable basis, I don’t wanna know about it. I will do it on a contract, like DAG, but that’s different and entirely unrelated to this.
What is interesting is the example you give of the Whirlpool work and, quite honestly I believe in protecting our own. So in that event then it’s a case of first come, first served and the agent arriving at a later date cannot simply expect to take away that work from another member that’s already doing it, that’s not fair.
Now, since the vast majority of the major franchised guys haven’t bothered thier arse with UKW and even some in here haven’t even bothered to submit the information for e-Jobs the field thus far is pretty clear for the smaller guys to scoop it all up and keep it open.
If I have my way it’ll be a moot point in a few months anyway as I had a feeling that we’d face this and I’ve already taken the initial steps towards presenting a cure for it. We end up with, more or less, what Martin suggests, where a list of “possible matches” is presented to the customer giving rates and agency status etc. Unfortunately we do not have limitless resources or time to develop this as fast as I can think on stuff.
K.
