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Re: Taking in a 15 years old boy for work experience
Child protection & safety via the Child protection act is very strict, I would doubt having a friends child on work experience would eliminate you from following the Act, I very much doubt the hassle would be worth it, unless you intend doing this regularly, even then, if something was to happen you could risk a lot of hassle…..especially if you overlook something that may appear trivia, mine field springs to mind.
Re: Catchy Trade Slogans
“I’m not a racing driver but I KnowHow to deliver a hard drive”.
Changed to.
“I’m not a prostitute but I know How to fu88 your appliance”
Re: Taking in a 15 years old boy for work experience
You may need to be DBS checked working with minors.
Re: success rates
kwatt wrote:I don’t think offence was actually meant, bear in mind, it’s not like me to defend lee8. 😉
Thanks.
I’m only offending people if their guilty because there lazy or full of s888, if not, no issues.
Most customers and a good number of truly independent engineers are just fine, no problem at all. Most manufacturers are “okay” most of the time even if they do kinda live in their own little bubble in some ways just like everyone else.
Its a bubble all right, due to an industry with egos larger than their IQ’s or experience, there are a few minor managers unable to manager teams because the higher manager wants it done his way, yet it cannot achieve the required results and your bashing your head in as you cannot change it.
Maybe its me, although I just suspect some here have been away or never been involved with the big boys.
But there’s the ones that pop up over and over, usually the same problems and often the same people. More often than not exactly the same data and patterns in what goes off.
Made me laugh yesterday, spoke to client who has an intermittent no function on a Zanussi W/D. Engineer attends and told the client to clean the dispenser. :rolls:
Really, I could list many many many many more.
What lee8’s saying, badly I will acknowledge
Thanks that hurts, I do have feelings…….. somewhere. :rotfl:
What he didn’t say was that not all are the same and, neither would I. Mostly because that would be completely untrue.
I kinda hoped people reading my comments had the capacity to understand that I’m talking more specific.
But I’ve seen this first hand, many times and I understand why that, especially in larger service operations, that this sort of thing goes on.
John summed it up brilliantly in one phrase, “What gets measured gets done.”
Sadly a lot of bad things fall off the back of that. Especially if you’re measuring the wrong things, which is a part of the point lee8 is making.
Listen its simple, if your provided with the correct tools to do the job, you can get it done.
But if for example you place a budget on the cost of how much you can spend/order on parts per month and you have say 40 US style units with knackered compressors taking up most of the budget, what do you do for the rest of the 200-300 other appliances that month.
It goes from the bottom to the top, everybody is covering their own butts.
Giving people drum changes with ten calls does not help, but is a regular occurrence or giving ************ drivers * days classroom training then letting them loose as qualified engineers also does not help, knackers your budget as their ordering multiple parts on multiple visits, if you had your way you’d sack them, but you can not as there employed it is not there fault & there is no replacements anyway.
In his example the focus is on first time complete calls, not customer care or getting the best outcome for all involved and, that’s not the fault of the engineers or employees.
Customer care, yeah that is sugar coating. Its the ones trying to care for the clients that usually get the most pressure cos the budgets been blown. :rolls:
That said, a lot of you have either worked or came from that kind of environment and, it ain’t getting any easier.
K.
I know more engineers of sick than I’ve ever known before, usually engineers just moved on, companies had to change or they lost good staff, now there fully aware there is no option, people are staying and frankly starting to either fall apart or try to make the best of it.
Re: success rates
Success rates for the big boys equates to basically how much you can fiddle, your basically under pressure to provide good figures for the people further up the growing pile of shit, figures mean more to them as they have no idea what there doing but can assimilate 80{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} is better than 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} and so on, so it encourages creativity such as you basically tell the computer you fixed on 1st visit and get an engineer to recall back as an extra off the books visit. :rotfl:
One big know it all company has no van stock, they still believe engineers can fix 1st visit in over 80{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}, one manager (from outside the industry) boasted he can get 95{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} 1st fix, resulted in a few stressed engineers on long term sick and a few more notices given.
As for indies an experienced person maybe able to achieve it, but sustained over time, I very much doubt it, customers are experts at leaving out info or basically a bit thick, so 100 {e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} accurate fault info to diagnose over the phone, not likely.
Chances are the indie is just doing what the major boys do and lie, well its not really a lie, just not accurate.
Re: Indesit launch mobile laundry service…..
You running a book on which one will break first, the washer or the transport.
Re: Has DASA gone?
Martin wrote:
By the way Lee, I need to speak with you sometime about the word “There” (r600a, Funky and others please note 😉 ) THEIR is the correct word you seek, as in the ‘possessive’, something that belongs to someone or something. E.g.”Their website”.
The other word THERE, example is ‘over there’ or ‘there you go!’ Defined as a ‘directive’.
Probably a long time since you went to school though eh? :lesson:
Thank you Martin, but I just like to wind people up, especially Grammar Nazi’s, reading Lord Sugar’s tweets can be hilarious, although he is a bit fick, again thanks for correcting me, you’ll never know how much pleasure it gives. 😕
Re: Engineers in Benidorm area
You called.
Yup that’s me.
Try these although not in Costa Brava.
Re: indesit ba35puk measurements
Martin you still lookin for the tape
#inmydaypeopleusedtheirbrainsnotthereintonetthingy
Re: NEXT Washing machine NX1406B
maltheviking wrote:Anybody know who makes this model and where to get spares please?
What next, Greggs the bakers will be selling machines
You never know, they may even make one as good as their sandwiches.
Re: Has DASA gone?
You need to put some coins in the meter martin.
There for me. There forum is well popular, they had as many as 11 users on there at the same time. :rotfl:
Re: GAS appliance training information wanted
Martin wrote:
lee8 wrote:
There’s only around 5 cities in Spain that have a piped natural gas supply. Elsewhere and almost the entire country has only bottled gas. From what I can determine only rental properties are obliged to have their appliances checked every 5 years or so by the company that supplies the bottles.
Its a bit more than that, I’ve spent time with family and friends in Bilbao, Zaragoza, Madrid, Barcelona, Girona, Santander, Burgos, Victoria, Pamplona all have Natural gas. Several family members living in small rural villages in some of the above provinces also have NG.
You just need to do a quick google of the top three gas companies within Spain to realise your figures are slightly out. 😆
The south is a big user of bottled gas, our apt uses bottled gas at around 14 euros for a 15kg bottle, annoying having to drive to the petrol station to buy. It is piped around the kitchen from the bottles much the same as UK but without test points for pressure testing and leaks occur to pipes, ovens and hobs etc. Superser had a range style cooker, looked like twin ovens but one side was a storage cabinet for the gas bottle next to the oven.
Re: GAS appliance training information wanted
In Spain their gas engineers had no gas training, qualification and nobody was interested in seeing my certs, in fact they never really asked for a CV either. :rotfl:
The gas engineer was basically the person they employed that month to fix appliances, he was a gas engineer because he had a gas call. :rolls:
They use the lighter method, if a joint produces a flame, its leaking. :clown:
Might explain the many explosions.
Although I was watching recently American Restoration and service repair guy was called in to test the gas rail and taps on an old range cooker, at his feet was a 5kg propane bottle, connected up to the rail, the burners where lit and he was using a naked flame whilst explaining to the owner that a leak would produce a flame at the leak point. 😆
Maybe its us Brits being to cautious, having people properly qualified in the role they work in and then being regulated to carry out at least a reasonably safe repair. :boops:
