[paolo]

Don, already done, and it’s not Miele!

[paolo]

Update.
The which legal lawyer prepared a letter for me, quoting the 2015 consumer rights act, which I sent to Miele, it took several weeks to get a reply, even though in the letter it requested a reply with 14 days.
Eventually they gave in, took the oven away and gave me a full refund.

[paolo]

Thanks Dave. I have a call booked with a solicitor from Which legal on Monday, but will also consider Section 75 of the consumer goods act, which is the credit card refund section.

[paolo]

Credit card

[paolo]

It definitely is installed correctly.
This is the response I got after quoting the consumer sales act and specifically saying that it is not of merchantable quality:

​​​​​​Hope this email finds you well.
I will gladly assist you today. I do apologize for the inconvenience however, based on our Terms and Conditions: General Terms & Conditions (miele.co.uk), The appliance that you have bought is of excellent quality and construction. However, we will correct, free of charge, any defects in material or workmanship for a period of 2 years (the Guarantee), subject to these terms and conditions.
Furthermore, our window for returns are within the first 30 days. Thus, we can happily proceed with a repair visit. Please let us know if you wish to proceed with the repair and we will happily arrange everything for you.

This is from their General Terms and conditions:
3.1.5 The Consumer Rights Act 2015 says that where the contract is for services:

(a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it;

Surely if they have been out several times to repair the same, reoccurring fault, then counts as not being able to fix it.

I can’t say I’m impressed with the service I have received from them. It’s not some cheapo oven, it’s Miele, so not cheap and I now have no confidence that any of their repairs will last.
My next step is to speak to Which legal service, of which I am a member.
Just for balance, I still have the Panasonic combination microwave as a backup removed from our kitchen during the refurb, over 20 years old and still going!!

[paolo]

So just to follow up on this. After my defluff, the machine seemed better, but still not up to scratch. I contacted bosch and an engineer came out, he completely stripped the machine down, more than I could and jet washed the condenser, which was blocked.
So anyone else with a similar issue, its probably a blocked condenser.

[paolo]

So I did a full stripdown and rebuild and was shocked at how fluff and lint were inside the machine.
All in all it took around 2-3 hours, but we now have a lovely, clean and working dryer.
Is this something that maybe the manufacturers should offer as a service?

[paolo]

Thanks Dave. I found a video showing how to strip it down, seems like a huge job, but rather that than throw it away.

[paolo]

Just taken a look, it’s covered in wet stuff.
How easy is it to take the front off? That would be the easiest way to clean it I think.

[paolo]

Sorry, I meant at the bottom, inside the machine, not outside.

[paolo]

Also, my wife always empties the drawer before putting the dryer on, should she not do that?

[paolo]

Thanks Dave.
Is it normal for it to be wet, theres a little water on the floor below it too.

[paolo]

All fixed. I was surprised how easy it was to pull the tags off. 15 minute job from removing to replacing oven.

[paolo]

Ok, that’s out of stock. Can I replace with a similar element? I found this which is the same rating 1600/700 and the mounting plate is the same size and the tags are the same distance apart.
​​​​​​https://www.elementman.co.uk/aeg99003.html

[paolo]

Sorry, ignore me, thats 2300w total, yes, looks like the right one. Thanks Dave.

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