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Strictly speaking, the call is part of a work contract between you and the work provider. It is nothing to do with you if the installation is faulty – you have just used an hour of your time at the providers expense, so they should pay. If they wish to bill this back to the customer, it’s up to them.
This is an arguement I have with landlords and property agents again and again up here – I’m not working for the tenant; I’m working for you.
Obvious really.
Regards,
Chris.I hate to say this, but you’re a digit short on the model number. Please re-check and Dave should be able to sort you out in the morning.
Regards,
Penguin45.I agree with Ken whole heartedly but would add that employed engineers live in, shall we say, a cosy world with everything laid on for them and the security of a regular salary.
Outside of this is where the rest of us are lurking, struggling for every scrap of information and knowledge that we can find – which is why UKW works – we are Independant, non-accountable and altruistic enough to try and care for each other.
Personally, I can see no practical reason why manufacturers and their engineers shouldn’t join in, but that isn’t the way of the world. To my certain knowledge we have had agents threatened because of their involvement with UKW; the position for an employed engineer is almost certainly rather more tenuous. This explains why a large number of people use handles – I assume you are Kirk; unless you missed off the “Captain” bit when joining…………
Being realistic about this, it’s still very early days with UKW. Fantastic read rate – mainly from the Public, demonstrating their frustration with the lack of information generally available; growing Trade membership, manufacturers do read and occasionally contribute on the site – the pointers are all good! It will be interesting to see where we are in two years time!
I suspect that the manufacturing side of the business has become so used to the stasis which has eminated from DASA that the vibrant, noisy nature of UKW is really rather scary to them – in time, they’ll get used to it and with the revival of DASA underway the whole nature of the Manufacturer/Trade interface will change – hopefully to a far more open and trusting relationship.
Well, you can hope, can’t you?
Regards,
Chris.Mentioned this to my mate Alan over a pint tonight
(He’s a Dawson commissioning engineer) and he’s off to phone head office in the morning, muttering things like “Yippee” and the like. Made somebody happy today at least.Cheers,
Chris.Alastair,
The failure will almost certainly be the integral safety on the heater; not a practical DIY repair. You will require replacement element assembly p/no 04820075 – Dave will be able to advise price and availibility for you in the morning.Regards,
Penguin45.Lindsay,
Bit difficult without the model number (Margherita 2000 is the “family name”).If you mean that the machine has three control knobs, you will have programme, spin or temperature control and dryer. Temp will show 30 round to 90; the other will indicate spin speed up to the machines maximum speed.
Hope this is of some use, if not let us know the model number (usually corner of control panel) and we’ll try to do it more scientifically.
Regards,
Penguin45.John,
You have split the circuit before metering the stats?
Left hand stat will read 30-45ohms if it has tripped, as you are reading back through the heating element.Regards,
Penguin45.You need thermostat kit number 1701557, available in the shop. Click on Shop@ to go there.
Make sure filter, door channel and condenser baffles are all clear and tell the Mrs not to open the door halfway through to see how the load is doing.
Pull the plug before fitting the stats…….
Regards,
Penguin45.Hang fire ’til Monday, Dave will probably be able to either source it or point you in the right direction.
Regards,
Penguin45.Nessy,
Bear in mind that the comments made so far are based on the experience of the engineers who put their time into the site. None of us has actually seen the appliance, so while we SUGGEST that the computer is at fault, there is no guarantee that this is so.The board WILL be an expensive component, and will not be returnable to the supplier under any circumstances, so if we have an incorrect diagnosis, you could be making an expensive mistake.
Short of obvious dry joints and the like, the board cannot be tested, so an appliance engineer attending would basically have to test every component and circuit around the appliance. If it ALL checks out, the only candidate left will be the computer board.
Unless you feel confident to do this, you are guessing and it could be expensive! My advice if this is not the case is to pop your postcode up and see if there is a local UKW engineer in your area.
Whatever you do, pull the plug first.
Regards,
Penguin45.Steve,
Find the rating plate (down the bottom usually – if you’re unlucky, it’s on the back) and post the numbers from that please.Regards,
Penguin45.Steve,
Have only been able find parts listings for this machine in white. Please recheck model no, also pop up serial number and Dave should be able to sort you out in the morning.Regards,
Penguin45.Re: Indesit Cooker – Inner Glass needs glued/replaced
Tone,
Dave Conway will be able to supply you a tube of black hi-temp silicone when he’s back in the office on Monday.Regards,
Penguin45.
