[Rabbitgirl]

Re: Usage advice?

Engineer came out today. Nothing stopping the impeller but he said the wash pump is showing clear signs of long term leaking (crusty with calcium deposits) and the drain pump bearings have gone. He was amazed that none of this was picked up on during previous callouts. My dishwasher now won’t be operational again until into the New Year 🙁

[Rabbitgirl]

Re: Usage advice?

Fair enough 😀

Nothing in the filters and can’t see anything in the sump but the machine is full of water….

I’ve actually been onto John Lewis themselves and they have said they may consider swapping the machine out (three year warranty) but the repair company have to confirm that it is not working again first. I can’t afford to turn down the work I’ve been offered for next week so the rubber gloves are out for at least another week.

[Rabbitgirl]

Re: Usage advice?

As it was draining just fine before the engineer looked at it yesterday is it possible that the fact he ran it several times with the filters out could be an issue?

[Rabbitgirl]

Re: Usage advice?

Well I used the machine for the first time this morning. I rinsed all the dinner plates before putting them in last night. Rinsed the breakfast bowls this morning too. Machine is now throwing up error code 20 (not draining). Really, really fed up with this 🙁 Repair company not open until Monday and I’m working all next week so no dishwasher for at least a week…. Perhaps I should just get a bigger sink installed and go back to the oldfashion way of doing things….

[Rabbitgirl]

Re: Usage advice?

Martin wrote: But then again you don’t need to rinse off at all but instead just scrape food scraps into the pedal bin rather than blocking the sink with left over mashed potato and peas.

Just remember to remove and thoroughly clean the filter regularly. Also take care when lifting the filter out less foodstuffs fall into the sump or worse still the odd sliver of broken wineglass slips through un-noticed. 😀

Thanks very much – I’m a bit “precious” about glasses and won’t put them in the dishwasher 🙂 I’ll go with cleaning the filter in hot water once a week instead of once a month and carry on just scraping everything into my food waste bin and see how we go then. Certainly want to avoid using any extra water if I can – water meter :rolls:

And I’ll switch to a powder detergent when I’ve used up the liquid I’ve got.

TFTH

[Rabbitgirl]

Re: Usage advice?

Thanks for the advice. I’ve never seen any of those sand or grit deposits before. I do always make sure that everything is throroughly scraped (we have food waste bins here) before going into the machine but this guy said that even traces of gravy, coffee cups etc must be rinsed off. Incidentally, big dirty pans don’t in the machine as it is only a small one I find it more effective to handwash those and fill the machine with crockery. My filters have always been cleaned in hot water once a month (along with the washing machine ones) but I guess that isn’t enough. Never had these issues with my old Bosch machine and I never rinsed anything then either.

TBH if I’m rinsing everything thoroughly then I may as well handwash most of it anyway, rather than using two lots of water, so the dishwaser may not be used on a daily basis anymore… we’ll see….

Thanks for the response.

[Rabbitgirl]

Re: Having trouble with the the user control panel

Thanks. I’ll do that.

[Rabbitgirl]

Re: New Dishwasher needed – recommendations?

Many, many thanks. We are going away shortly so will leave it until our return but will show him this response. He is pretty good at this sort of thing, even I have done the odd very simple repair (brushes and door seal on old washing machine) but appliances do seem to be getting more complex as time goes by. Used to be able to dismantle a machine with a good phillips screwdriver now it’s all torx screws! Fortunately we have the equipment so we may well have a go…. will let you know how it pans out 😉

[Rabbitgirl]

Re: New Dishwasher needed – recommendations?

gandh1 wrote:

Rabbitgirl wrote:
It is a SRS53C02GB/20

Cant be that old then, 5-6 years? can you read off the FD code for us? that will confirm the age – its the 4 small numbers under the ER no. probably starting with an 8xxx

Bought it December 2005 I think. FD8505

gandh1 wrote:[

Rabbitgirl wrote:
It needs a new pump and that is £160 then it would be the labour on top of that

Ah the engineer is quoting for the circulation motor/pump (part 489658 – £142 direct from bosch inc p&p+vat – see if he can reduce it or offer to get it direct yourself, in which case ask KWATT on here if he can get it for you for the same price)

The other thing is do you know how they have come to the conclusion this motor has had it? i.e have they actually taken it off or taken any panels off to inspect it? a lot of the time the motor just needs a new impellor kit and seals, and sometimes housing too, or sometimes just a start capacitor. is it possible the engineers priced it high for the worst case scenario?

Bearings have gone in the circulation pump causing a VERY noisy wash with nasty whining. Hubby diagnosed using internet, then I rang a couple of technicians who agreed with diagnosis. Hubby is quite happy (and capable) to do a simple repair himself but it has been implied that this is NOT a simple repair.

gandh1 wrote:[

Rabbitgirl wrote:
I have been quoted between £80 and £100 for a two hour job as ball park figures so up to £260

seems a bit steep, but depends whos doing the work i guess – and tbh i havent ever had to do a slimline yet but i can normally replace/refurbish the circulation motor on a full size bosch in about 30-45 mins assuming disconnection from plumbing isnt a pig…

Tech I used before now moved away 🙁 Cheapest I’ve found to come out and diagnose is £100 with £80 taken off final bill if he does the repair. London pricing! Apparently it is tricky job ❓

gandh1 wrote:

Rabbitgirl wrote:
the repair on a machine that is old and probably not running as efficiently as a new one.

those internals are probably the same as the internals on a new bosch/siemens… and you may save 4-5 litres of water max over a current model

Rabbitgirl wrote:just can’t really justify the £550 I’ve seen the Miele at!

So what IS your max budget ?
probably £350-£400 max…

[Rabbitgirl]

Re: New Dishwasher needed – recommendations?

iadom wrote:

Rabbitgirl wrote:
Would love a Miele (already have their washer/dryer and a hoover)

Please, don’t taint Miele’s name for quality with Italian owned Hoover. :rolls:

Its a vacuum cleaner. 😉

You are quite right. Realised my error as soon as I hit submit! 😳

[Rabbitgirl]

Re: New Dishwasher needed – recommendations?

Hi!

It is a SRS53C02GB/20. It needs a new pump (not the drain pump … that was replaced a few years ago) and that is £160 then it would be the labour on top of that. I have been quoted between £80 and £100 for a two hour job as ball park figures so up to £260 for the repair on a machine that is old and probably not running as efficiently as a new one. Not a quote from premier electrics, no. We aren’t looking for “cheap” as that is often a false economy just can’t really justify the £550 I’ve seen the Miele at!

[Rabbitgirl]

Re: Bosch SRS53C02GB/20

Thanks for your advice. We finally got around to pulling the machine right out at the weekend and there was truly tiny amount of water in the base of the machine – two sheets of “bounty” completely cleared it. The machine then worked just fine for two cycles and then started doing the same thing again.

No water in the base of the machine at all this time.

Any other ideas?

[Rabbitgirl]

Re: Bosch SRS53C02GB/20

Thanks Penguin! I pulled the machine out of it’s hole but haven’t tipped it over so will try that tonight.

[Rabbitgirl]

Re: Bosch Dishwasher SRS53C02GB/20

Another update!

Engineer was due yesterday (sometime between 9am and 5.30pm). This meant I had to cancel the mother & toddler group I usually run on a Tuesday afternoon and tell my children (who are on half term) that I couldn’t even take them to the park.

I got a call at 3.30 to say that the engineer would now come “tomorrow between 9am and 5.30pm”.

So I cancel the arranged trip to visit friends. Now, I’ve had a call to tell me that the earliest an engineer can come is next week!!! This of course means that yet again I will have to try to find people to take my children to and collect them from school (two different schools)!

Thank goodness I don’t go out to work! I would have three days lost pay and still have no dishwasher!

I think I know what my response will be when they ask me to pay to continue my warranty! I won’t be buying another Bosch!

Can anyone recommend a company that cares about the people who buy their products AFTER the purchase has been made?

[Rabbitgirl]

Re: Bosch Dishwasher SRS53C02GB/20

Just an update. The engineer arrived as scheduled and agreed that on my machine it is not possible for the user to access the fan impeller :rolls:

He says it is the motor that has “gone”. New motor due to be put in in just over a week.

Thanks for your help 😀 .

[Author]

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