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Re: Service Power?
Cest’ Magnifique.
I said in the early days, “Those that victimise may well become victims themselves”.
I love all the results that has been brought to light on these dirty dealings, and the web info as above just blew my mind. I really do hope that this happens to fall into the hands of the right people.
I have a sneaky feeling that one or two aforementioned names should be refused a directorship of any company or companies. I cannot understand why that has not happened to date, but may be on the cards, you never know!!
Have a good weekend, I will.
Re: Service Power?
Things seem to be moving apace.
Service Power have issued their latest newsletter coupled with an e-mail header as quoted later.
Basically all bluster, lots of rhetoric but ultimately little substance. The writer is David Bernard, an old pal of David Brock; jobs for the boys I suppose. All they are saying at the moment is how they are progressing, yet with no tangible evidence to back it up, and how their relationship with Elesco is beginning to “bear fruit”. (Need some sugar though, to remove the bitter taste, don’t worry I can supply some acidity if required).
There is mention regards the software package, which happens to be a topic in the header as below. Please note the phrase in the following passage, “web-based systems and by using our (free) software”. I suspect it certainly was free as well. It looks like it may have been plagiarised from an earlier known source.
Quote the e-mail header:
Please find attached the March News sheet from ServicePower. The response our new venture has received from repairers across the country continues to be first class, thank you for your support. We have begun training users on our web-based systems and by using our (free) software, you will find working with ServicePower is simplified further, I look forward to
meeting you in due course and showing you some of these benefits first hand.Best regards……. David Bernard…………. Director of Operations
Has anyone looked at X-point Solutions web page? All there is to see at present is one particular name on the contacts, the rest is blank. Basically, that is all they have to go on, a blank sheet. The one and only person mentioned is a bit of an autocrat though, but you didn’t need me to tell you that.
My earlier postings mentioned a correlation between service provider names, especially where the word Power is concerned. May I just mention the word Solutions, which was another outfit that left a lot to be desired, Supercare Solutions. I won’t go too far down there though, but it rattles me to see all these dead names becoming a meld and gathering up all before them. It looks like all the tribes that have been fragmented after the wars are gathering together in an effort to survive.
I therefore beseech fellow readers not to become fodder for these organisations. They have tried to rip us apart before with their dodgy dealings, and think they can come back wearing a different outfit to woo us in.
Rudi
Re: Service Power?
Interesting reading, and so prophetic. I couldn’t believe the time this was posted. I must assume after losing sleep on this matter; it was a case of having to put it into print in order to ease the mind. Sad really, because the detractors as listed in this case, I bet has never lost a wink. Well they wouldn’t, as I doubt if there has even been a twinge of conscience.
There are loads of common points here, and dare I say it reminders of where some of us have caught a cold in the past. Just read on.
It looks like we are looking at the fallout from Powerhouse, PESN from Acocks Green Birmingham, and very nearly NESN. In case there are those who are not in the know PESN were born of wedlock from NESN, you could say it was their bastard child. Had it not been for the passion of members of this group I wonder how long it would have been before NESN would have become terminal victims of some of the dealings that went on. We should perhaps call the persons mentioned the gang of three, seems to be a good analogy. Being Mr Brock, Mr Ince and of course an old adversary and well documented character on these pages, Mr Trubshaw.
In the cases of the latter two, there should be a precedent to prevent them from trading within this industry. Won’t happen though as we are in a limited marketplace. Had these clowns been directly involved within the financial industry, different story perhaps.
I have nothing against managing agents; they have their place and can work nicely with service partners from both sides. However I have no time for those that plunder this industry, set one party against the other, and moreover attempt to decimate this trade.
We have seen since the inception of this group, those who we can call upon as colleagues and worthy associates, opposed to those who cannot be trusted and are depraved. Therefore, thanks to the antics of 2 of the names involved in this outfit, Service Power doesn’t seem to have an auspicious beginning.
The thing that haunts me is the similarities in company names: SERVICE & POWER, whether that is the word Power from Powerhouse, or Power from PESN. All I can add is that we need to have the Power to blow this lot back into the gutter where they belong. Power is not a word I like when you look at some of the dealings that have been undertaken with this lot. Most of the work on offer is tainted by the demise of a sector of the Powerhouse insurance scheme, that is a market that has been left to flounder and look for a home. Birds of a feather flock together.
Some good maybe will come out of it, being a slight resurgence of NESN, my god they now deserve a break. It is clear why things started to go astray for them; and maybe they can prove to the likes of Messers Ince & Trubshaw, that there is life after death.
Rudi
Re: NESN in a Spin Mode
So we now know all about the subsidy regards the £2 “Penalty” on the service fee. O.K. there is a cashflow issue, and there has to be a means of recovery.
As you agents consider this and reconcile your accounts; can I draw your attention to a little bash that was attended by NESN.
We are talking Grosvenor Hotel London, and the “TRIC Awards. This is a prestigeous event held quarterly, and to be a sponser at such an event…
will give a high profile publicity and the opportunity to entertain key corporate clients at the prestigious Grosvenor House, Park Lane, London, in the company of celebrities and entertainers.
Good isn’t it. The cost is between £10,000 and £30,000 to take part in this. If such a corporate bash is outside of your normal day to day dealings, take a look at the link. http://www.tric.org.uk/
And they are pleading poverty!! Mind you there was a certain ex director of theirs on site, maybe he put his hand in his pocket?
To quote Suggs, “Oh what fun they had”
Have fun
Rudi
Re: Fisher & Paykel
Look at the last post, dated Feb 2004.
1 Year on, give or take and we are back there again.
Michael Palin done a travel show by the name of Full Circle, that could be the case with Fisher Paykel. What coes around goes around.
Rumour has it they are looking to go back to the smaller agents.
Am I alone in knowing this? or can anybody else confirm or perhaps deny that all is not ticketty-boo regards relations between the Antipodeans and Americans. I’m not talking Nicole Kidman and Tom Cruise, that is old news.
I’ll leave the floor open if I may.
Rudi
Re: Homark
greaseater wrote:Suffice to say there will be a lot of code / spec changes, which will cause a degree of confusion.
As well as rate changes.
Be interesting to see if we “enjoy” the present rates, or whether it will follow the GB Dar methology where the rate from the old D&G scheme drops by £10 due to a new administration.
Just a thought, with no malice intended.
Rudi
Re: Electrue/NESN
kwatt wrote:I got a call this afternoon from NESN in response to explain the situation and what’s going on, I appreciate that they have taken the trouble to respond.
This is a short-term measure designed to put NESN back on track that will be in place for 6 months.
K.
6 Months! Is that in tablets of stone? Is it in writing? Moreover has it, been or will it be minuted? And the 64 dollar question, what is the plan at the end of that period? I shudder to think.
On the positive side, I’m glad that NESN has responded, and a little excited that they listen to us and indeed take an interest.
Someone once said, “Engineers don’t get mad, they get even”. That statement is not a flippant throwaway remark; it could be a fact of life. If there is a potential loss of income, other ways may be considered by some to redress the situation. That will propagate a culture of dishonesty, and ultimately distrust. There should be no improper dealings regards the relationship with NESN, but when reality kicks in, the potential is there for some repairers to look at other means of making up the shortfall.
I don’t have to give people ideas; they know them already, whether we talk on the spares front or whatever. Point is though, when it goes “pear shaped” as no doubt it could, the reputation of NESN would be shattered as well. Some of the agents are long term and faithful, some of those may be willing to “ride the storm” in order to support NESN. However, I really feel there are many out there who have had enough and their patience is wearing thin. Long term, should there be any sharp practices undertaken by a few, then those who have remained true could become victims if it all goes to the wall.
The big question as well is: What does the faithful core of work providers think of all this? It has not been their fault, but may be their undoing!
I sincerely wish NESN all the luck, but if they expect support to bail them out, then I hope they remember who endeavoured to support them at times of crisis.
The way this industry operates, there is a need for the likes of NESN at times. Now they are shot of their biggest problem, I hope they can move forward. Problem is though, due to lack of funds, not many of the work providers can afford to subsidise them.
Rudi.
Re: Electrue/NESN
kwatt wrote:Okay, I’ve been avoiding responding to this and the last post Rudi as I considered it only fair to give NESN a chance.
K.Yes, NESN need a break, and it is a shame that we are not able to let them rest in peace. However, we must consider the consequences of the proposed actions & long term damage such drastic measures may have on some of us.
Now is not the time to reduce payment, especially when it isn’t too hot in the first place. NESN needs their service structure, being the likes of us repairers in order to maintain the service cover and ultimately their business. It is repairers that initiate the income. Regretfully, despite the passing of the previous service director, the effects of his actions are still being felt.
The moral of the story is, he is making a serious effort to come back, and he will be driving further nails into our coffins. Money-wise, he won’t pull down his new employers as they have a very healthy trading balance.
Another consideration is the effects this will have on NESN brown goods agents; they as well will now have to subsidise events they had no part in at all. NESN came to be via the brown goods route, and it has taken one man within the whitegoods side to undermine the whole operation.
I’m all in favour of moving on, but I must reiterate we cannot let any work provider call the shots in such a manner that it undermines our own businesses. If one does it, they will all try it. NESN will need support, and agents to work with them, that may not happen if they the agents are being penalised financially.
Have a good weekend.
Rudi
Re: Electrue/NESN
There was an NESN meeting today Thurs 17th Feb 05. Not all shareholders were invited, in fact some people were conspicuous by their absence.
It was a bit of a crisis meeting. Financially there are serious concerns and a means of redress has to be applied.
Guess what! A £2 increase on the service fee has been put forward as the only feasible solution. That means there will be a reduction in money paid to agents by £2 per call. Won’t be long and agents will be paying them.
It is prudent I suspect for you all to keep an eye on the Service Power thread. There is a link regards a certain Mr. Trubshaw, he has the job of being the service co-ordinator and securing new contracts.
Rudi
kwatt wrote:Oh and a little birdy tells me that this is David Brock (ex-Powerhouse) and Mr Trubshaw as well that are doing this in the UK. You also have to buy spares from Nedis or SEME so it fits.
Good luck to anyone that goes to work for Mr Trubshaw, I will not be going there.
K.
Like a bad penny or perhaps a disease, they are not going away.
I have to warn you, It is David Brock with his buddy Jonathan Trubshaw.
Those 2 have been instrumental in damaging this industry no end. They have decimated small businesses, as well as Mr Trubshaws litte exploits with NESN. It will take NESN years to wipe away the history on that one. Bit like Lancia car with rusting issues in the early 80’s that stigma never went away.
Now of course, being global, Mr T & his mate has gone across the water and is now trying another route.
I noticed a lot of names on their portfolio, I wonder how many are authorised endorsements.
Just don’t go there guys, you will regret it.
Rudi
Re: “New” Coverplan
kheath wrote:Who mentioned CDSL……Rudi in the 1st post.
I don’t think 2 day service level is being foisted upon “service agents” at all, rather they are being asked to adhere to contracts already signed, as are manufacturer own service. On this site a few manufacturers have been exposed with shocking Speed of Service to the detriment of the public, this is a new initiative to do something about it for part of the industry. As a bonus independents might get some work from it.
We should support new ideas and learn from them, not through ignorance pull them apart without all the facts on the table.
Kevin
Yes I did mention CDSL in the opening post, and it still applies. Maybe not now, maybe even if the manufacturers or agents fail to comply, but it will fall into place once year 2 kicks in. CDSL will have to oblige this and they are only as good as their worst repair agent. I’ve been assured that CDSL are to be included in this along with the manufacturers.
Agreed there should be no issues with supplying a better class service, and I’m sure you will agree, that if possible, sure we can do it. However, life is not perfect, and sometimes we cannot supply. Conversly in an effort to meet the criteria, some (perhaps more deserving) customers are put on the back burner to acommodate “queue jumpers”. We are now heading for the quiet period in this business and yes we can jump through hoops, wait till December though. If you are lucky on a flight you get a free upgrade, if not business class comes at a premium, same as 1st class on a train.
What has happened is, “he who pays the piper has called the tune”. When you see a full page advert in the Saturday press for Currys with Hotpoint or Hoover or whatever product, guess who paid for the spread, not DSG but those mentioned.
The point of all this is, it was done with very little consultation and when you look closely it is generated by sales, “If you can’t deliver, we won’t sell your goods”. Nobody in any sales organisation would ever have the b*lls to say, no.
This is in tablets of stone & we have to put up with it, I’m the guy who released the info before the official date, prior to the posting the title of this little ruse had not even been given to anyone, it was a closely guarded secret. Should be Sh*t Happens I suppose.
Rudi
Re: “New” Coverplan
Do I detect a smidgeon of scepticism here? Please be assured, this is Kosher.
The official roll out date is 10th Feb and they are up & ready to start selling as from that day. The old Coverplan will actually cease to be after that date.
The premium will be £3.49 for an auto-washer per month. Work that out over 60 Months and you will see revenue of £209.40. Not bad on a sub £200 Beko for instance.
Each customer will get a identification number and be issued a phone number to contact which is voice activated. If the repairer fails to oblige, then customer is to phone that number and report accordingly. You can see it can’t you? You offer genuine response of day after tomorrow, home all day, customer wants after 4 or something silly, you cannot oblige and they go off to the phone line and advise the powers that be that you the repairer have failed to honour the pledge.
What gets me is that the manufacturers and repair agents have all agreed to support this. What are they on.
My first reaction was, “oh here we go again”! Another little ruse some number cruncher has concocted.
Someone at Hemel is in desperate need of a Monopoly set; maybe then he/she will leave us alone. Can’t we be left to get on with running our business without these constraints?
The end loser will be the normal customer, being the poor punter who bought their product from a different retailer, or chose not to elect for this, then being put to the back of the queue in order to accommodate some demands dreamt up by a pen pusher in a warm office just off the M1. This is the sort of thing this industry can do without.
Has anything been put in place to cover the losses we will inevitably endure? As in running around in order to achieve this, and losing valued customers in the process whilst we are chasing our a**es to meet this. I bet not.
I was hoping 2005 would be a fresh beginning, instead it is another nail in our coffins.
Listen carefully and you may hear me scream!!!!!
Rudi
Re: Electrue/NESN
kheath wrote:Only brown goods at the mo…i hear.
And theres 3 of them..another x nesn is in there too.
kevin
It gets worse.
He’s out there alright and getting stronger again. New thread started NESN & X-Point solutions as I think this may run a bit. There is plenty of ammunition on this one.
Without naming names, I could March in with a childrens name for a Badger, but the analogy may make you whInce.
A tangled web indeed.
Rudi
Re: Electrue/NESN
Hardly a Christmas present to see this lot creep out of the woodwork.
I’m just writing my list to Santa now, and asking for a new pen and a bottle of vitriol. Something tells me I may be needing it.
What amazes me! I thought a certain name we have here was subject to legal proceedings, if so how the hell did he manage to create a company and get listed at companies house.
Those who become victims etc. He won’t get away with it again if I have anything to do with it.
Happy season of good will to all, looks like it may be an interesting 2005.
Rudi
