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Re: The Green Mile…How Do You Avoid Death by Electrocution
I had a bad situation back in the early 80s, was working on a washer having had just done a bearing change, the lead from the machine was run a fair distance from where the machine was sited. Anyways I had 13 jobs on this day and was running late, during the testing of the machine I noticed a small leak from the dispenser hose, well having had the plug out of the socket a few times and having the rest of the days work in my mind I lost track of if the plug was in or out ! As I went to remove the dispenser hose in order to re-glue it, Zaaaaaaaaaaaaaap my right hand went on the mains filter and I got locked on the machine with both hands, Jesus my life flashed before me and I had no doubt that this was it. I somehow managed to scream out and lucky for me the householder was outside in the garden but heard me. She came running in and by this time I had pulled the machine over to the floor and was on my knees, She tried to grab me but I somehow managed to instruct her to pull the plug, she pulled the plug and I lay there with pain through my chest and a nasty thermal burn to my right hand little finger.
Ambulance duly called and of I went for a ECG at the hospital and ended up having minor plastic surgery on the wound.
That was the end of me ever rushing to get work done, from that time everything was done methodically and in a timely fashion to suit me !
I do not work live testing appliances since that accident and a RCD is not a bulletproof way to ensure that you wont end up in a accident of that kind.Re: ISE Insurance Rejections
I will keep you posted as to if the client pays up or not but now I know the parameters for dealing with this I feel happier but wont be making the same mistake again. If they fail to pay and call us for any further repairs they will be refused service as much as I hate to throw a spanner in the works as I believe this will promote bad customer relations. But Hey Ho !
Re: ISE Insurance Rejections
I more or less agree with all that ken and I know that you know as engineers we are on the sharp end of dealing with clients face to face
I cannot go to a call and tell them that they should get tools and strip out covers and clear chambers out first ensuring that the appliance cannot be started while little johhny is playing near by ! In this letigious society can you imagine !!I did wonder what the situation would be should a client refuse to pay and then we get asked to call again, glad that we would have support you end
Re: ISE Insurance Rejections
Thats a fair point regarding the completion of the job sheets which I did acknowledge in my post Kenneth, We send all our sales warranty cards in fully completed at the time of the sale. I was working on the basis that the database your end was fed that kind of info. Anyway its sorted now thanks !
As regards the kickback of the recent job I admit to having some difficulty in accepting this particular instance. The filters and condenser were clean on this appliance when checked so there was no evidence to suggest misuse. The terms of the warranties may provide for misuse and that I of course accept, the customer is unable to remove the blockage and to be honest these condenser dryers seem to block in that area real easy as I have seen it on other machines in domestic settings.
You said: Do watch though as the insurers aren’t stupid (I have said this before) and they will kick back calls where you go out, find a user fault and stick it through as a “wire off pump” etc. Some of them we’ve taken the hit on and paid them but, to be perfectly blunt, we can’t do it with them all as we simply cannot afford to pay for insurance AND pay for user error and misuse calls as well.Thats also fair enough but I was’nt suggesting that course of action in my suggestion of evalution. From our point of view we need to scrutinise each call now and in instances where it is deemed that we will not get paid out by these insurers we will have to advise the customer that they are liable for the full costs of repair and if they have issues with that we will refer them to the insurer or yourselfs.
We have now invoiced this customer for a labour charge but I hold no hope out of recovering it as they have deemed it a warranty call and this will open a can of worms with them I am sure. We are going to have to vet the calls at the time of booking and advise warranty claimants that if the fault is deemed to be user error or outside the terms of their warranties that they will incur charges for labour and possibly parts.
Thanks for setting this out clearly we can avoid any such future situations such as these. 🙂
Re: Connect changed courier?
Yes DPD here as well, DPD are a cheaper courier against DHL and Connect are still charging us the same rates for a reduced service !
Not very clever at all ! with late spares arrival this effects our performance as a company at no expense to Connect, what this tells me is that I need to be looking at other suppliers who can get the stock to us quickly and maybe at a lower cost for the stock items.
Re: markup on new machines
As regards fitting appliances the numbers I quoted were for delivery of the appliance, removal of transit packing, connection to existing plumbing, it did not include supply of any additional hoses and fittings/couplings. In addition if fittings are inaccessible or seized then we get the customer to engage a plumber for those jobs. So the mark up includes delivery, connection as described and no nightmare scenarios !
The figures that you outlined were an interesting way of calculating sale of a new machine and I may put that forward to my colleague and confuse him even further ( lol )
Re: markup on new machines
its swings and roundabouts with machine sales, customers log on and price up with the sheds, we score on the fact that we can normally get machines quickly, can talk about machines in depth, can supply and fit and remove, we are local and you can use your personality to sell ( lol ) as regards the fixed margins of 40/45 {e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} sometimes this can be met other times depending on prices elsewhere we have to bend a little.
I think my point is that if you can make money by selling machines even if its fifty pounds thats fifty quid the business would not have had ! in todays climate we all need to maximise income and I find it totally incomprehensible that my colleague could suggest that its not worth bothering with.
I did say take £280 of your own money and see where you can make £50 on for literally doing nothing ? Perhaps the penny just will not drop ! Argh !!!!Re: Bosch Condenser Dryer Model : WTL6106GB/05
A1 you were correct ! blockage inside machine causing restricted air flow, removed and and cleaned out problem solved. thanks for your input 🙂
Re: Bosch Condenser Dryer Model : WTL6106GB/05
A1 you were correct ! blockage inside machine causing restricted air flow, removed and and cleaned out problem solved. thanks for your input 🙂
Re: Bosch Condenser Dryer Model : WTL6106GB/05
Yes its a odd problem I will check the air flow as you suggest, thanks
Re: Water Damaged Floor
Update: Finally managed to gain access today to see for myself the water damaged flooring, Having checked the pump that was fitted, the condenser which was clear, the waterways from condenser to pump, door filter, both fans, all were completely clear. Top the pump chamber up and observed the pump filling the tray,
My best guess now it that the machine is getting very hot at the rear and on the underside and on closer inspection the rear felt is worn and the heat maybe escaping. As regards the water damaged floor there has been small amounts of water evidently from the front of the condenser but the damage to the floor which amounts to three or four very small areas where the laminate patterned floor has lifted probably due to the heat as opposed to water.
Having discussed this with the customer and explaining that had the pump that we fitted had been faulty or that the way in which the pump was fitted caused this problem then it may be that we held responsibilty, however as neither was the case the problem was underlying from before we got involved and the heat damage could not be reasonably attributed to the short time between when we fitted the pump and the seven days until he reported it.
The upshot of this is that he has accepted my account of the situation and I will be fitting a new rear felt for parts costs only, as for the claim of damage he has said he is not bothered ( ??? ) and that is an end to the matter.
Phew ! ! ! ! ! ! ! ! ! ! !
I think that he was worried that we would not come back to sort out the problem with the dryer, perhaps he has had trouble in the passed with tradesmen not coming back but eitherway it has turned out better than I dared hope.
Dame Fortune must have been on my side today !
🙂
Re: Water Damaged Floor
Mm , Against you advise Martin mainly due to the fact that I had not seen it until now I rang the customer first thing, evidently the lady of the house said that they had made a AM appointment but we called in the afternoon, well thats cobblers for want of a better phrase ! when we book calls the time is recorded on the job sheet and jobs booked into AMs and PMs.
Anyway not to be back footed I said it appeared there had been a misunderstanding but did not get into a debate regarding who misunderstood as it would have served no purpose. New appointment made for tomorrow afternoon, blow me 30 mins later Mr Laminate arrives at the shop balling that we did not turn up as booked and what about his floor and we are liable for the damage, I was not there so someone else dealt with him, however what at this juncture worries me is this, at no time when he originally called to report this or today during his little rant did he ever mention the repair work on his condenser dryer or the money he paid for it ??? strange, his only thrust has been this floor ?
Anyways I am into the Lions den tomorrow but he will not be getting any answers out of me about the floor at this stage. I have considered things and will be concerned to find out why (a) this machine is still not pumping water into the tray, (b) how any water came to be on the floor as he says (c) When he mentions this flooring I am going to tell him that I need to make a report and discuss this with a colleague to see how best to proceed and will report back to him once we have concluded our findings.
The position of this dryer is by a back door, an area where one would be constantly walking, with a laminate floor water is easily seen and it was a whole week before it was reported, in addition I want to find out how many times they used the machine before they noticed water on the floor and all this damage, in addition did they not think it strange that no water was filling the tray ? I would have thought it reasonable that after say two cycles if no water had been in the tray then they would have contacted us?
Re: Water Damaged Floor
mm Interesting Martin, not exactly what I wanted to hear but had a feeling thats how it may be conducted if push comes to shove.
Anyway appointment made for this customer today to re-look at the dryer and ascertain why it was filling the tray. I arrive there having sycd myself for the appointment and guess what ? They were bloody well out !
Some People !!!! Last Friday they were on the phone pushing matters with loaded questions and this was top of their list to get it sorted, AND MINE and today they are no where to be found ?
So Having carded them, left a message on their answerphone and notifying the office that it was a N.A.H. I have I suppose gotta sit around awaiting further contact from them although to stave of any ideas they may have about compounding matters I may call them first thing in the morning and ask them politely if they forgot our appointment and see what gives !
Re: Water Damaged Floor
I was thinking that as we have fitted a new pump to this machine and water has leaked onto the floor, in the case that the pump is faulty and or that we have fitted incorrectly ( Which we Have Not ) the fact that water has leaked from this machine can it be reasonable to attribute that we are to blame ?
The customer had been using this machine up to the point of our visit and made no mention if it had leaked, certainly looking at the machine there was no evidence of that fact. Had we had not gone to it and the machine had leaked who or what would be to blame then ?
We are not refusing to go back and sort the problem which is its not filling the upper resovoir but if what we have done in the way of fitting this part and not withstanding that the part is not the cause of this leak could we be seen as being responsible and hence liable for any damage ?
Re: Indesit Condenser Dryers
Hi No I have not seen this as yet as Its on for the morning, the condenser is not blocked, the original problem was that the tray was not filling with water.
The pump was really noisey and seemed to be labouring, had this before change pump job done. However this one fitting a new pump they say has not cleared the original problem.Before I fitted the pump I cleared the small hole between the condenser chamber and pump chamber totally clear. Blew up the hoses to the tray, clear ! Removed the condenser and cleared and washed it out so you could see right through the veins.
See what I can find tomorrow ! bloody customer trying to claim flooring due to water coming from machine ? Even when a pump has failed I have never had a dryer wash the floor as they claim.
