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Re: 0800 Repair
Martin, forget DASA for one second… Do you think it’s right that a foster home (For arguments sake), books an 0800 Repair after seeing advertised that all engineers are CRB checked? When in reality, they may end up with any person that works for JTM that have NOT been CRB checked…?
I’d guess you’d say that’s wrong…?
I’m quite surprised that you are ‘Mocking’ this issue TBH Martin…!
Re: 0800 Repair
Hi Andy,
0800 Repair are not ‘Associate Members’ of DASA, they are bonafide paid up members as per any other member on their list as they do in fact employ 2 engineers (As per my telecon with DASA on Friday). 0800 Repair Franchisees are also paid up ‘Provisional’ Members of DASA for one year. Both 0800 Repair as a company & 0800 Repair Franchisees have to work to DASAs COP etc as per membership criteria. Points have been clarified… Happy days 🙂
But:
Where there is no 0800 Franchisee cover in the UK, the work is sub contracted to JTM, who use whoever they have on their books for that area. Therefore, IN THESE CIRCUMSTANCES, should an engineer attend a consumer through JTM, who is not an 0800 Repair Franchisee and not a member of DASA, DASA would have no power over the engineer regarding any complaint or mediation. Nor would 0800 Repair (With exemption of the fear of losing work for the engineer ;))
The same applies with the CRB checks statement. 0800 Repair Franchisees are CRB checked. But not JTM engineers… So again, if a repair is passed to an engineer via JTM for an 0800 Repair job, the engineer will most likely not have been CRB checked. IMO, that shouldn’t happen…! If 0800 Repair advertise CRB checking, £5M PLI, DASA Membership etc etc etc to the consumer, then IMO, they should be ensuring that all consumers get what they have been told…! Simples 🙂
Ade
Re: Pump for Diplomat AP18703/2 can’t find
I’d say the model is APM8703/2…? Anyway, part I’d order is 518007600 (From UKW) or PMP952 (From CDSL) as per John.
Ade
Re: 0800 Repair
What has my association with the WTA got to do with this…? What have the WTA got to do with this…?
I am speaking as ME. Or was I bound some some sort of silencing order when I was elected on to the WTA Team?
I don’t get where the confusion and / or upset is coming from. I’ll reiterate…
0800 Repair are DASA Members as are 0800 Repair Franchisees… But NOT ALL JTM AGENTS that carry out work for 0800 Repair are. That was cleared up on Friday…!
However… Regarding 0800 Repair advertising… It states along with DASA Membership, CRB Checked etc. My question now is:
How can 0800 Repair advertise to the consumer such a statement, then allocate jobs to JTM which in turn, allocate to engineers that may not have been CRB Checked etc…!!!!!!!! Jeez it aint rocket science to understand that in those cases, the consumer IS NOT GETTING WHAT THEY SIGNED UP TO…!!!!!!!!!!
This issue is something I came across whilst doing some research for a website that I’ve launched that is aimed at promoting Trade Associations and their members to the consumer. I’ll say this once… THE WTA HAVE NOTHING TO DO WITH THIS ISSUE I HAVE ADDRESSED.
It’s obvious that my question regarding advertising something that isn’t guaranteed to be delivered is annoying some people, so I’ve taken the enquiry elsewhere.
Ade
Re: 0800 Repair
The point is this Martin…
If a company, regardless of size, advertises to the consumer that engineers are CRB checked, carry £5M PLI etc etc etc, then surely that company has a duty to ensure that ANY engineer they send to a consumers door (Be it via 0800 or JTM), is covered by the listed criteria in their advert…? Some consumers will employ 0800 based on the points above I’m sure, so then to deliver a tradesman that has never been CRB checked etc etc etc is wrong? And if the consumer knew this before the repair, would they continue with the employment of 0800?
If I’m wrong, then it’s one that baffles me and I shall never understand. However, I’ll wait for a reply to an enquiry I’ve made elsewhere before I make any more comments here.
Ade
Re: Pump for Diplomat AP18703/2 can’t find
Hi razor… Is that definitely the correct model number…?
Ade
Re: 0800 Repair
It was a 23 minute conversation Oldtog, and one I have thanked him for…!
As I said previously, the relationship between 0800 Repair, their Franchisees & DASA was explained to me…! I believe DASA are acting in an appropriate way and I believe that they have acted to ensure all ‘Franchisees’ are DASA members since my conversation. However…
I believe 0800 Repair are advertising a criteria to the consumer that is misleading because they cannot guarantee any visiting JTM Agent meets the criteria that is advertised…! We have established that 0800 Repair Franchisees do meet that criteria already :rolls:
Take the clip of an advert below. Advertised on a major appliance website…
Now it might be just me, but a consumer would expect a DASA Member AND an engineer that has been fully CRB Checked as per the advert… When a JTM Agent arrives… Well… I’m sure you know what I mean…!
Ade
Re: 0800 Repair
I’m aware of that Martin 🙂
However, that doesn’t apply to JTM Engineers that visit a consumer via 0800 Repair?…
So, CRB Checks, £5M PLI, TA Membership… All ‘Selling points’ of the business. Sounds great 🙂
How do 0800 Repair then guarantee, that ANY engineer that knocks a door after a consumer has employed the services of 0800 Repair, quite possibly based on these selling points, are compliant with the above…?
Isn’t it a bit misleading, that a consumer books a repair with confidence should something go wrong, only to find out that the engineer that visited, was not a Franchisee, not a DASA Member, hasn’t been CRB checked and only has PLI for £2M…?
Ade
Re: 0800 Repair
Oldtog wrote:DASA gets the blame and is made a scapegoat, when in fact the Association acts in a proper way. I cannot make comment about WTA as I am not a member, I would assume they would act in similar manor should the opportunity arise, but that is an assumption.
Ok…
DASA allow 0800 Repair to become members of DASA. Not Associate members, but bonafide members, the same as any other DASA Member.
DASA are aware, or at least they should now be aware, that 0800 Repair use another company, JTM Contracts (they’re under the same Pacifica group, but are separate companies) to cover areas where 0800 Repair have no Franchisees. JTM Contracts are not DASA Members, neither by bonafide membership, nor associate membership. Therefore… DASA has in place, a COP and other consumer protection routes that a consumer can use if a dispute occurs between them and any engineer employed to carry out a repair. But by DASA allowing a member (0800), to use engineers that are not connected to DASA or 0800 Repair in any way, are in effect allowing the use of reputation and their name, but without having any authority should an issue arise. Please correct me if I’m wrong, but doesn’t, or couldn’t that affect the consumer?
Then I ask, what’s the percentage of repairs carried out by 0800 Repair Franchisees with JTM Agents? Could it be possible, that the majority of repairs are carried out by JTM Agents, that are in no way regulated by DASA as opposed to 0800 Franchisees that have by force of contract, joined DASA? Hmmm… I’ll come back to that!
For me, the most worrying thing now is that since I posted last night, a small handful of people have contacted me to state that they carry out work for 0800 Repair, and have NO affiliation with DASA and in one instance have told 0800 Repair that they will never join DASA regardless. After my conversation with a DASA Management member this morning, that is blatant disregard by 0800 for the deal done between DASA and 0800 Repair* IMO.
* FAO DASA… Please don’t contact me for names regarding the above statement as I will not give details. I was asked this morning to provide names etc to back up the above and I refused bluntly as that isn’t my place. I’m simply bringing to your attention an issue that isn’t right and should be addressed. However, a bit of effort looking in to the above, and you’ll find yourself the facts yourself…
Ade
Re: 0800 Repair
Martin wrote:I cannot imagine for a single moment that the general public would be the least bit compromised or troubled by the fact that each individual franchisee is not necessarily covered by DASA’s membership criteria.
CRB Checked and £5,000,000 PLI… Does that also apply to JTM Agents that attend 0800 jobs due to no Franchisee?
This is my point…
If an organisation states a Trade Association membership, the consumer will be under the impression that the man who knocks the door is abiding by that TA’s COP and they might gain a confidence in such a company because of it’s association with a TA. If the man who knocks the door isn’t a member of the advertised TA, surely that’s wrong…?
A scenario:
Mrs Consumer employs the services of 0800 Repair after taking in to consideration all the selling points of the business, including TA Membership. 0800 Repair don’t have a Franchise in her area, so passes the job to JTM who in turn, pass it to an engineer.
Engineer turns up and damages some flooring. The consumer contacts the engineer, who dismisses the claim, so the consumer turn to DASA as they are the TA of that member, looking for an investigation of some sort. DASA check their list, and he’s not a member.What happens then? The consumer has NO back up at all…? And 0800 Repair can’t really do anything as he isn’t a Franchisee?
Ade.
Re: 0800 Repair
Ok, following an email to DASA, I’ve just had a phone call from a management member of DASA. The DASA / 0800 Repair link was explained to me and I thank them for the call and for committing to taking the time to reply to my email in due course.
It seems that DASA firmly believe that ALL agents that carry out work for 0800 Repair / JTM are bonafide DASA Members by their own right. However, in reality, is this the case?
Am I correct in thinking if there is no 0800 Repair Franchisee in an area, they resort to JTM Agents? Therefore, possibly using agents that are not DASA Members and that don’t abide by DASAs COP…? I come back to misleading a consumer, especially if the job was booked on the merit of TA backing should something go wrong… :rolls:
In a nutshell… It is now my understanding from the telephone call, that if you’re listed on the DASA Website as a member, you’re ok to work for 0800 / JTM. If you’re not… You shouldn’t be working for 0800 / JTM, and that is apparently contractual between DASA and 0800 / JTM.
It also seems that recently, ALL 0800 / JTM agents were added to DASA by 0800 and paid for by 0800. They all now work to the DASA COP. This membership is only for 1 year, after that they must either re new directly or halt work for 0800/JTM.
Ade
Re: 0800 Repair
If 0800 Repair Franchisees have to become members of DASA as per contract, I presume they have to start at ‘Provisional Membership’ Level…? As becoming Franchisees, they’ve not been trading long enough to become ‘Members’ as per DASAs website?
http://www.dasa.org.uk/pricing
Also, why do 0800 Repair Franchisees not get added to the DASA Member list? If I’d paid my £130+ fee and not got mentioned… I’d be a bit p1ss3d!
This is still starters. 0800 Repair Franchisees are NOT automatic members of DASA. As per previous post…!
Re: 0800 Repair
First of all… DASA needs to make sure their member list is accurate before blowing horns 😉 Take this for example….
http://www.swaslimited.co.uk/page12.html
As a consumer, I can’t see them on DASAs list. However, given my local knowledge, they are indeed listed… BUT AS A DIFFERENT COMPANY…!
So as a consumer, I might employ this guy, but I get the same guy, trading as someone else, that isn’t registered as a DASA Member…!
Jeez…! That’s just a starter 😉
Re: 0800 Repair
Alex wrote:If the above is not the case and if can be proved, I will put my name on the line to get this through once again. However I am confident the situation has been resolved. All that has been stated on the relationship between 0800.com & DASA has been anecdotal & without substance to date.
Alex Reed
DASA Council member.
Hi Alex…
You’re wrong.
I’ll prove it shortly…
Ade
Re: 0800 Repair
Misleading is a better word K, ta…!
I’m thinking consumer here, and from what I read, a consumer might employ 0800 Repair solely based on the DASA Membership statement, especially if they’ve been ‘Had’ before, which as you know should give the consumer security and some sort of back up should a job go wrong.
However, with the way it’s portrayed, IMO, it gives the consumer a false idea. Again IMO, 0800 Repair should STATE to the consumer on their website that they CANNOT GUARANTEE every engineer is a DASA Member. As they aren’t…!
And again IMO, if DASA don’t jump on this point and prove it wrong, they are ultimately saying ‘Yeah, for a sum, well allow our name to be used’ KNOWING that not every engineer is a member, and to be blunt, and I apologise for rudeness, but that makes them nothing but sh it…!
I’ve emailed 0800 Repair with no reply to date. I’ll send the same email to DASA and see what they say a?!
Ade
