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Re: New member proposed
Thanks guys 😀
I feel loved!
And Alex, maybe we can share the pie? I love them, but can never eat a whole one 😆
Now I’m off reading everything in here… Catch ya’ll in a few days 🙂
Re: Service Force in Wales
Of course not Alex 🙂
I laughed when I saw the thread, it was a dark day for me, but hey, it’s history! Lesson learnt! If ever approached by a big organisation again, get everything in place before accept calls 😉
Thanks for the nomination by the way, I had NO idea this forum was here, so you all keep deep dark secrets very well 😆
Adrian 🙂
Re: Service Force in Wales
I have to post here 🙂
It was sad times! I had been offered the entire SA area, and it was an ‘Overnight’ thing as Richard had explained, they were in the deep stuff!
I agreed, volumes were estimated 20-40 per week. I thought one man, 3 / 4 days per week, happy days!
My single phoneline was constantly engaged from day one. The first day, we’d booked about 30 jobs! The second, about the same and very quickly realised these volumes were mad, and to make it worse, we were starting repairs over that had been left mid fix by Service Power.
I spoke to Richard, and expressed concern, and he assured me it was just the backlog, and when normal service resumes, will get back to 20-40 per week. I had no software, relied on CDSL for spares as had no link to Distriparts to order, deal was I just get it done untill I’m set up and they’d pay.
I recruited another engineer and had 2 full time in SA. I bought a new phone system and had 5 lines installed, 3 were dedicated SF lines.
Life here went bonkers. 1st batch of Invoices went, all bar a couple were rejected (Wrong prices of parts). Called Richard, apologies apologies etc etc, re-submitted for single cheque run. Cheque didn’t turn up…
Anyways, the saga continued, my service in CF had dropped, my spares spend to CDSL went through the roof as untill mid-month 2, I couldn’t order via Distri… It was a complete nightmare.
Loooooooooong story, but it was not a pleasant experience… I basically HAD to tel Richard, no money by Monday morning, no more repairs!
That was that, he’d recruited 3 engineers in SA in this period, H Phillips in Swansea and 2 random ‘Out in sticks’ engineers to cover this area. It seems I was a ‘Stop Gap’, hense no setup on systems, no support, no anything bar angry customers and huge CDSL bills!
Ade 🙁
Re: Rate reduction issues
After speaking to the customer, seems he is STILL waiting for a refund AND / OR any compenstion settlement, YET I have recieved a debit note… The following was posted in the RC Forum to get my point across, and hopefully generate some negativity toward RC…
Received one this morning for £100.
Relates to a Repaircare chargeable, where the appliance couldn’t be repaired.
Spoke to the customer, he is perusing compensation for wasted time etc and that he had to buy a new appliance because we couldn’t fix it.
Also spoken to Mark Reilly who has advised to put this in an email which he can escalate.
AT NO TIME HAS ANYONE FROM REPAIRCARE CONTACTED ME REGARDING THIS CUSTOMER. THE FIRST I HERE OF AN ISSUE, IS THE RECIEPT OF THIS DEBIT NOTE.
I WILL NOT BE PAYING IT. What Repaircare decide to do regarding compensation claims is NOTHING to do with me.
Might I suggest in future, Repaircare CONTACT ME regarding any complaints that have been received where I will gladly investigate.
Could Repaircare also provide written documentation stating that any compensation agreed by Repaircare is to be debited from the engineer?
Beech Appliances Ltd is MY Company, I MAKE decisions regarding compensation, NOT Repaircare or ANYONE other than me.
I expect this to be cancelled immediately.
Adrian Welke.
Re: Rate reduction issues
😯 Just had a debit note from CDSL. £100 compenstion to Repaircare direct customer…
1st I’ve herd of this… Guess what, Mark Reilly is unavailable :rolls:
Re: Rate reduction issues
Just to update, I’ve left a message for Peter to call me back, will post when spoken to him…
And Ken… We care 😀
Re: Rate reduction issues
He says one day next week, but I’ll confirm more when I ring him later 🙂
Regarding a new era, the only thing ‘X’ Network will have in common with any WP is the legalities! It will obviously need a name, people to be responsible and a Management structure in place. Apart from that, this is a ‘Golden’ timeframe to introduce something the trade has not seen before 🙂
Slowly slowly catchy monkey though!
Re: Rate reduction issues
Ok, on the above post, I’m DEFO going to visit Caple and suss it out. Do you lot want me to go as Adrian Welke, WTA Representative & hat? Otherwise I’ll wear my Beech Appliances hat?!
Caple isn’t a MASSIVE volume compared with DSGi etc, so maybe a WTA hat might fit the occasion more as the WTA could, maybe, get in with Caple with a view of a future partnership as per Amica & WTA?
Ade
Re: Thermostat or Fan element?
Hi Paul,
If the fan works, temperature lamp comes on, but no heat, almost certainly the element. Based on what you’ve said, if that fault was reported to me, I’d pre order an element before going to a customers house with that description…
Adrian.
Re: Rate reduction issues
Message recieved via RC forum:
hi adrain
just had a intresting tel call with phil beddows from caplehe advised me i could go and visit caple at anytime to see the new training facilitys ect
i have spoken to max1 and alex and we think we should arrange a day so we can go togetther and see whats going on in the next week or so. as he is an ex enginner and feels rc are not supporting the engineers in the way caple require ( poss setup of trained engineers) to get work direct
tel me on 02392 233*** it could be worth a visit
also i will be going to wta meeting in sept but the hotel advised is full any other phone nos for local hotels as i want to be there both daysThat was from pjay (Peter Jay), he is a ‘Key’ RC agent 😉
I’ll sort his room tonight at hotel, things are definately hotting up 😀
Re: Rate reduction issues
I’ve just got £80 out of them to do a Rangemaster FSD that is about… 3 miles outa my area 🙂
Re: Rate reduction issues
bazza500 wrote:Anyone want to hazard a guess to what the invoice will amount to?
:rotfl: Love it!
:tup:
shaun67 wrote:I guess it is hard when first setting out but i am determined to see this through as i love faultfinding and having the challenge ..Mechanical stuff i can do pretty good as i have had loads of practice when fixing cars ,i know before anyone says it’s not the same but the principal is very similar
Hi Shaun,
Loving your enthusiasm! Just wish you were in Cardiff and not Lancashire!
My appliance life started after I left the Army. I had one week in a local appliance repair center workshop, then was sent on the road replacing ‘Easy bits’! The money was poor, but I was getting experience so it didn’t matter! I soon found that, the best way to learn was by making mistakes, so don’t get put off when you do make them! The biggest thing I captured whilst training, and believe it or not, some time served engineers don’t get to this day is… A washer is a washer, regardless of badge, it does a few simple things, fills with water, tumbles, heats, tumbles, drains, then spins! Although many machines have fancy programmes etc, the basics are always the same, water, drum turn, heat, drain & spin! Simples! Same with dishwashers etc… Get to know the ‘Basics’ of what an appliance HAS to do within a cycle, happy days! The rest will come easily in time!
We have a meeting in September Shaun, you’re more than welcome to come along… You’ll pick up quite a bit and get a really good insight into the trade you want to be a part of 🙂 Link is below, PM me if you want to come along, will reserve you a room!
Adrian 🙂
