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Re: Whats the most annoying thing customers do?
When a customer calls in on a Monday and the office book them in for Wed/Thurs and they give us grief because we cant go sooner….. The worst question in the world they always ask……
“What do you expect me to do without a dishwasher”?!! 👿
Or
“Well that’s terrible, don’t know why I bother with Insurance…. Just what do I pay my £5 a month for”?!!!!! 👿It’s sometimes quite hard to remain professional!!!
Re: dual fuel dilemma
Below is the email correspondence from Corgi:
Q: Hi, I represent 80+ repairers that belong to our association (Whitegoods Trade Association).
We have recently formed and the one big question that our members are asking us is:
“Are non gas trained and un-registered domestic appliance engineers allowed to carry out repairs on the electrical side if a dual fuel cooking appliance”?
No-one seems clear on this subject, some say yes and others say no. I would like to get this question answered as soon as possible so our members can be clear on what they can work on. I have verbally been told by a member of the helpdesk that yes, they can work on the electrical side providing the gas system isn’t broken in to but I am requesting that I have that in writing.
Thank you for your time and I look forward to receiving a response at your earliest convenience.Adrian Welke
Whitegoods Trade AssociationReply: Adrian,
Thanks for your email.
An ‘electrician’ can repair faults on a gas appliance providing he does not disconnect a gas appliance, break into any gas installation pipework, work on gas bearing parts, connections, valve gaskets or flue joints, etc or do anything that would effect the combustion process.
If he does he is carrying out ‘gas work’ as defined in the Gas Safety (Installation and Use) Regulations, he would need to be CORGI registered.
Any electrical repair carried out on any appliances must not in any way effect the safety of the appliance.I trust this answers your enquiry
Derek Roberts (Technical)
Further Question: Hi Derek,
Thank you very much for your reply. I have one more question,
Most engineers are not qualified electricians as there is no formal qualifications for the domestic appliance repairs industry (washing machines, tumble driers etc).
Does that change your response?Thanks again for your time
Adrian Welke
Reply: Adrian
I should have put ‘whitegoods engineer/electrician’.Thanks
Derek Roberts (Technical)
Now, that seems straight forward enough to me 🙂
Re: Six Nations 2008
gegsy wrote:Does he support the Arsenal aswell?? Double whammy 😆 Greg
Oh yeah! What a day! The Arsenal get back to the top spot and us Welsh boys do the job in England! 😀 😀 😀
Happy Days 😆
Re: dual fuel dilemma
I agree with you Ken 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}…… I am quite excited now though to see what Corgi put in they’re reply!
Adrian 🙂
Re: dual fuel dilemma
kwatt wrote:Before we get involved in a deep discussion over this…
Imagine the scene, the fire brigade has attended a “kitchen fire” who say that the point of ignition was the cooker. They discover in the course of the investigation that the inspector decides that the point of origin was the gas pipe at the rear due to a fracture.
You replaced an element two months before as a non-RGI.
So all I’d ask is, who do you think they’ll throw the blame to? Will it be you or will it be the muppet fitter that installed it three years earlier? And, you didn’t move the cooker, really… prove that in a court of law.
I see your point Ken, but even as a corgi reg engineer, you wouldn’t do a drop test after changing the element as the regs state you need to do a leak test after any gas work has been carried out! Gas work is defined as any work that has to be carried out where a gas connection has to be broken. So that situation, you’d be screwed whether your corgi reg or not!
Also, we could apply the same situation to a washer, if a fire is caused due to a repair on a washer…. the same blame would be applied!
And yes Martin, the email was similar to your writing….. Lets just see what corgi say and go from there……
Adrian 🙂
Re: dual fuel dilemma
Martin wrote:Meanwhile the WTA should advocate caution to all its members at the very least…..and I don’t need to phone Corgi’s Tech Desk to apply that logic.
“for the WTA to say otherwise is not a good move IMHO”
Hi Martin,
I’m simply answering a members question! Corgi issues will be dealt with in time on a much larger scale that this thread!
If we have, in writing from corgi that it is permitted to work on the electrical side of a duel fuel, that’s all we would do is post it and let each repairer make up their own mind!
Adrian
Re: dual fuel dilemma
Just spoke to Ray on the corgi technical helpdesk. He says yes, non registered engineers can work on the electrical side of a duel fuel providing the gas system does not need to be broken into. I have asked for that in writing and I have been asked to put my request in an email and email it to him. He says he will then put it into writing for me to publish to the WTA members.
Adrian 🙂
Re: dual fuel dilemma
2 attempts to get through to Corgi Tech desk today…. hung up both times after holding for about 10 mins each time….. will try again tomorrow.
Adrian 🙂
Re: dual fuel dilemma
Lawrence wrote:Depends if Ade can blood out of a stone 😆
LawrenceTime for the bear prodding stick to come out! 😆
Re: dual fuel dilemma
A post I put up in another forum Jan 2007:
“We have just recently joined the Corgi register and during a ‘pre registration’ interview with our local Corgi Inspector, I asked the question…………..
(I’m not using the technical jargon here now, nor quoting the Inspector, just posting my interpretation of his answer)……..
Q – Can a non Gas qualified Engineer carry out repairs on duel fuel cooking appliances?
A – Yes. Only if you have to break into the gas system to change a component do you have to be deemed competent and be qualified accordingly whilst being on the Corgi register.
I send my Engineers to carry out elec work on gas cooking appliances and told the Inspector that also, (he did not object) however, they are all aware of the actions to be taken if they or the customer discover a gas escape. ”
If you’d like, I will contact Corgi again and question their Technical desk and post the responce.
Adrian 🙂
Re: Currys Exchanges
Me too…. I was asked to fill in a questionairre about a yr ago.
With regards to uplift, My local authority will collect 3 appliances foc from private residents per year, so my engineers will install, then contact the local council from the customers home to arrange a collection….. Job done! 😀
Re: On Form
Lawrence wrote:
aqualectric wrote:
Applying for TA membership is very similar to Repairs @ anyway. The form seems to fit the bill, and we know it’s reasonably comprehensive, so if it ain’t broke……. 😉
The only thing to add would be the ID card order section – ie:- how many and also to remind everyone to send in a photo. It’ll also need a “Total Due” box for payment for any ID cards ordered.Steve.
Ditto
LawrenceAppologies for my absence, I agree with the above….
Adrian 🙂
Re: Business/Van Insurance
For sure…. that would be much easier than dealing with 2/3/4 different companies, and having different renewal dates! That’s a yes from me 😀
Re: COP and OFT updates.
Cool, one thing though, we need to establish whether some repairers take ‘deposits’. As per the meeting, we were asked about that, and said at the time that we dont, but in hind sight, some of us probably do take them.
Can’t imagine people ordering tubs, motors, pcbs etc without some sort of guarantee the customer won’t change their mind, i’e a deposit or even charge all on first visit? Maybe we should set a poll in the members area to ask?
