Forum Replies Created
-
Posts
-
Re: Daft Road Names
Clitsome Farm
27.2 milesBox Bush Farm
28.5 milesCrab Hole
29.8 milesBullyhole Bottom
30.1 milesLord Hereford’s Knob 😆
35.2 milesThree Cocks
35.8 milesSnatch House
36.6 milesBooby Dingle
38.6 milesArshaton Wood
43.8 milesRe: Quack ,Quack….
Or, with Xmas looming, if this interim meeting is akward for anyone, why dont we meet up in Sibson, on the morning of the day prior to the UKW meeting? We could then have the day to chat, get aquainted, cement our paths etc before everyone else arrives in the evening? Just a thought?
Adrian 🙂
Re: Quack ,Quack….
That leaves either the 9/10 Nov and the 30/01 Dec. All the other weekends in December are out for me as I have xmas parties etc to go to. I could do either of the above tho? Over to you……
Adrian 🙂
Re: Quack ,Quack….
How about the 23/24th Nov? I agree with Lawrence, Fri night (maybe some LIGHT refreshments 😆 ) and a Sat AM meeting?
Adrian
Re: Comeuppance!!!!!!!
iadom wrote:Sounds a bit like an old dear I had many years ago, Hotpoint T/Dryer, one week old. Complaint of no drying. She said “I put it on for ten minutes and it didn’t dry, I must have put it ten times or more for another ten minutes and it still didn’t dry” 😯 :rolls: 😆 Jim.
😆 😆 😆 That’s just made me spill my Corona 😆
kwatt wrote:Bodged up a solution in true engineer style for the moment.
Customer can use until replacement parts arrive. 😉
K.
Huh 😕
Re: ID Card Idea
kwatt wrote:we can track the card holder and every operative has their own unique identifier. Not essential right now, but in time it may be, I’m just thinking ahead as usual.
Top idea :tup: Makes sence to have it.
kwatt wrote:Can we make it or should we make it compulsory, I don’t know, which is why I think we should discuss it
IMO, it should be mandatory. Every member of the WTA should have an ID card, that way, if you take away the fact that it is pure professionalism and it can instantly instill trust between customer and engineer, as I’ve said, we can include it in our COP which is something no-one else has in this trade 😉
Adrian
Re: ID Card Idea
Is the ID card a standard issue for ALL members or, is it a have one if you want thing? Reason I ask, is that if it is standard issue, we could incorporate the ID card issue into our COP?
Adrian
Re: ID Card Idea
Just 1 question…..
What is the ‘operative number’ for?
Other than that…. Nice one 😀 I’ve got my boys getting passport photos done over the next week 😀
Re: COP and OFT updates.
Below is the COP that I have taken from the WTA website. Are there any amendments to be made before I embed it into my brain!!
Part 1
General behaviour expected from any member of the Whitegoods Trade Association1. To be courteous and professional at all times.
2. To be presentable to the public and be clean and tidy both in appearance and in any work carried out.
3. To be contactable by phone, fax and email.
4. To communicate clearly and simply with the customer on all issues relating to the repair in hand.
5. Carry a minimum of 2 million pounds public liability insurance.
Part 2
Dealing with the general public, members should adhere to the following points1. Shall always endeavour to remain pleasant and polite to customers at all times.
2. Should treat customers with courtesy and respect.
3. Should remain as open and transparent as commercially possible with customers
4. Will do as much as possible to accommodate the customer’s wishes and preferences
5. A contact number must be staffed during office hours or an answering service made available. An answering service should also be made available, out of office hours wherever possible.
6. Messages left by customers must be answered within 1 working day
Part 3
Call handling1. Contact the customer as soon as possible, when the call has been received via fax/email, generally within 1 working day.
2. If your contact attempt, is met by the customers own answering machine. Then leave a message advising of your call.
3. Offer a call (where geographically possible) within two working days (48 hours) or a timed (AM/PM or other by arrangement) per the customer’s requirements or by mutual agreement.
4. If for any reason the call cannot be made as scheduled the customer is updated at the earliest possible opportunity and an alternative given.
5. If contact by phone or email is not possible, then a postal system should be used after 3 attempted contacts over two working days.
Part 4
Service calls1. An appliance must be reasonably accessible to the engineer for repair, if it is not and there is any danger to the homeowner or the homeowner’s property the customer is to be advised and a mutual decision taken on how to proceed
2. All Members should adhere to current Health & Safety requirements as stipulated in law.
3. A best attempt is made to rectify the customer’s appliance should be made on the first visit negating the need for a further service call (in conjunction with 4.)
4. Always leave the customer’s appliance is a safe condition with no danger to the customer. If this requires the disconnection of the appliance then the engineer undertakes that responsibility of disconnection and documents this clearly as well as appraising the customer
5. After repairs the appliance is checked for function (specification test) and that it is in a safe condition for the customer to use
6. Wherever possible the appliance will be replaced back into situ as was or the customer fully appraised of the reason/s that this is not possible
7. Any used parts and packaging will be left tidy for inspection and correct disposal by the customer, in line with current legislation
Part 5
Spare parts1. All parts & labour on repairs will be guaranteed for a minimum of 6 months from date of purchase With the exception of one shot safety devices, plastic parts, or where the appliance has been subjected to misuse
2. Any spares required to be ordered, shall be ordered within two working days of the visit
3. Any information of delays with a spares order notified to the repairer will be relayed to the customer as soon as possible
4. Customers will not be charged for spares that they did not authorize and specifically request.
5. Customers will not be charged for missing or damaged spares
Adrian.
