BSH Service Wins Domestic & General TEQ Award

BSH Customer Service, which covers Bosch, Siemens, Gaggenau and Neff domestic appliance brands in the UK has won the Total Excellence and Quality (TEQ) service award for 2009. The BSH contact centre based in Kettering, Northamptonshire played a vital role in taking first place in the white goods …

DSG Better Placed To Combat Best Buy Says Nomura

The electrical retailers are under the spotlight of analysts at Nomura as DSGi (Dixons Stores Group) and Kesa Electricals (Comet) gear up for new competition when US electrical retailer Best Buy starts trading in Britain next year, DSGi is tipped to come off better. Anlayst Christopher Walker at …

F&P Chairman Stands Down, Haier Deal Expands

Haier, China’s largest domestic appliance maker, and Fisher & Paykel (F&P), the premium appliance manufacturer, are exploring opportunities to cross market their products in the United States. The move would extend a strategic partnership formed last May when Haier purchased a 20 percent …

Smeg Launch Limited Edition FAB28 Fridge

Smeg have launched a limited edition version of their popular FAB28 retro styled fridge with a matt black effect which is being called “Black or Matt Velvet”. It is very limited however, with just 120 units supposedly bound for the UK market. Smeg have tried to make these fridges that little bit …

Focus CVA approved

DIY chain pleased with outcome after majority of its creditors vote for company voluntary agreement in today’s meetings. Focus DIY’s CVA proposal has been approved today after meetings were held with the company’s creditors were held today to consider the proposal.

John Lewis Reports Sales Drop

Department store chain John Lewis has said trading conditions remained challenging after its second successive week of lower sales. The group reported a 1.4% drop in revenues for the seven days to last Saturday, following the 5.3% decline announced the previous week.

Family Says Fridge Explosion Was Terrifying

A woman has spoken of her terror after her fridge exploded like a bomb leaving a path of devastation through her house. Kathy Cullingworth, 55, was woken up with a fright in the early hours of the morning by the mysterious bang caused by the household appliance – the cause of which is still being…

Maytag Debuts Anti-Stink Technology

Nationwide Marketing Group appliance dealers in the US this week got the first glimpse of Maytag’s new Fresh Hold Option with Dynamic Venting Technology, a feature that helps prevent clothes that sit in a damp front-load washing machine from smelling like mildew. “This feature will force all othe…

US Will Offer Rebates For Household Appliances

It has been reported that the US government has decided to back a scheme to offer a rebate when people buy a new “efficient” appliance. Appliance manufacturers are counting on a “cash for clunkers” type rebate program to revive slumping sales of refrigerators, washing machines and dishwashers. An…

Electrolux Oven Recall

Electrolux have issued a safety recall notice on ovens produced under the Electrolux, Zanussi, Moffat and Tricity Bendix brand names. The recall is to prevent the risk of fire when using the grill.