I bought an ISE 10

[quickwash]

Re: ISE Insurance backed Warranty?

Be glad when thursday comes (1607 being installed) as my old servis is now on its deathbed! Apart from not rinsing and spinning only when it feels like it, it now sounds like the drum is no longer attached to the machine! 🙁

It will be a big occasion for me (having a new washer, and the best as far as i am concerned) as it will be my first new washer in almost 20 years, 17 with an old indesit washer/dryer (a miracle) and numerous secondhand models!

from one 😀 lady come thursday eve

quickwash :plug:

[ajsdoc]

Re: ISE Insurance backed Warranty?

Hi Quickwash,

Sort of, I suppose. I’m probably now getting as tired as everyone else with this thread!

I agree that it’s great that this forum has people from ISE, I imagine it’s the way most of us gleaned information before purchasing and the ethos of ISE as played out on this site over the years is definitely one of the reasons I bought. It was a big purchase for us, and we’ve been happy with it.

I also have no reason to doubt ISE’s propriety and have never said I did. I have no reason to believe the machine will not live up to expectation, or that I will ever need the warranty. I seem to be a very low user of waranty/insurance compared with many people I know (I have it, just seem not to have to claim really). In all likelihood the warranty will never be needed.

I don’t agree however with, “surely it is obvious that ISE would not be able to promote the machine as an ISE10 with a ten year guarantee if you only have a 5 year warranty, they would have been had up by trade descriptions by now!”

It is not obvious, but I agree in all probability all is well. If it were obvious though, this thread would not exist.

The 10 year insurance backed guarantee lacks clarity to me for the following reasons: (i) I have no insurance document, (ii) I’m not confident (in that I hold no proof) that the terms of the warranty in the event of ISE’s collapse will remain the same as no insurance terms are available and (iii) proof of warranty is a number sent, with no attached terms, which states 5 years of cover – although I appreciate kwatt tells me it’s actually 10 (I have no reason to doubt him, but no confirmatory documentation either).

I think it’s a simple case of I thought I’d bought an actual tangible warranty with the product which had very simple fixed terms and was underwritten by insurance in the event of ISE’s demise. I think I’ve got something which has subtle difference from what I thought, but is still likely to be OK.

I think my rantings end here (thank God I hear resounding out!) My feelings are that in all probability everything is fine, but I have an underlying feeling of unease which has not quite been settled.

I’m likely just too cautious and untrusting a customer!

[kwatt]

Re: ISE Insurance backed Warranty?

It’s fine asking questions about whatever, it’s really not that much of a hassle, although it is sometimes a bit grating. 😉

I would accept that the way that this sort of commercial insurance works can look a bit odd to people that would ordinarily buy a single policy for whatever. You’d get a policy document with all the usual gobbledegook on the back and, you’re done.

What happened with this and, it has been the case since we started it in 2006, that we got one master contract with the broker/insurer and all the cover is off of that on contract.

But when you think about it, how they do it sorta makes sense. The insurer and ourselves often don’t know where the machines are, have been installed or if they’ve even been sold. It isn’t at all unusual for us to get a registration a month or two months after someone has the machine but the insurance has to cover from day one. How do you register a machine you don’t know even exists?

My assumption is that it is done this way to allow for that period where there’s no policy in force as such as we’d understand it and an actual warranty registration being made.

So I can sorta see why they do that way.

I can also understand the glitch in the system that states you have a 10×10 warranty (10 years parts, 10 years labour) but the expiry date isn’t correct or rather, won’t look correct as the system just spits out the numbers however it spits out the numbers. We never ever even noticed that until a couple of months or so ago and that’s the only reason I knew that it was something to do with the way the insurers system works.

These mechanics on the cover, to be honest, are internal things for the insurer and brokers to work out. I have little to no clue how they work it internally inside the respective companies and in many ways I don’t really care. All I care about is that it does what it says on the tin and, thus far, we’ve been given absolutely no cause to doubt that.

K.

[ajsdoc]

Re: ISE Insurance backed Warranty?

kwatt,

Thanks. The trouble you have is that the type of customer who buys the ISE 10 will almost always be a person who researches for ages, wants to know everything about the product and will be annoyingly pedantic about detail. (don’t worry, I recognise this in myself!) Deep down you want this type of customer, they tend to be loyal and are proud to own a quality product and will recommend it to others.

The product you’re selling dictates the customers you’ll get!

I really appreciate the replies on the fora, despite not always agreeing on this particular issue.

[lordhelpus]

kwatt’s last paragraph is a little scary. “no clue how they work internally”….”i dont really care”…. Not much of a ringfence then?

[kwatt]

Re: ISE Insurance backed Warranty?

How so?

I don’t really require to understand every nuance of a business that we sub contract to do I? All I need to understand is that they do as required or provide the service as required as well as possible.

I will also profess to not being an expert on insurance or financial services nor do have any desire to become one either. That’s why we pay experts in the field to do a job for us in many walks of life, not just in business.

K.

[quickwash]

Re: ISE Insurance backed Warranty?

hi ajsdoc,

You seem to have misunderstood my post, i was referring only to the insurance backed warranted machines (1606), this thread was started to ask why axa were not mentioned on mbooth’s paperwork for his 1607. The 5 year comment has no bearing whatsoever on the 1607’s ise backed guarantee. 😉

quickwash :plug:

PS (ken) who would! I for one am glad you use your brain power on ise’s quality washers, dryers etc for us customers to wonder at. :worthy:

[ajsdoc]

Re: ISE Insurance backed Warranty?

HI Quickwash,

You’ve lost me! (Not sure what I misunderstood!)

I agree completely however that the confounding of the 1606 and 1607 has definitely made this thread less intelligible.

My fault I think, in that I’ve had concerns regarding the 1606 warranty and lack of associated documentation since I bought it (I posted about it at the time). The change to the new method of warranty stirred my concerns more (why change it if all was OK, was my thinking…)

As I’ve said, I’ve had the explanations most of which I’m comfortable with. It’s no secret I think firmer more tangible documentation should be available, I’m told this is impossible due to the mechanics of how the insurance works and at that I let it lie.

Andy

[mutley1]

Re: ISE Insurance backed Warranty?

Kwatt
Hi I’ve hady ise10 for a fortnight now and everything is fine. Was a little bit worried when I read this thread regarding the warranty but after Reading all the replies I am satisfied that the warranty is fine. I mean whether it’s axa or a set aside fund it realy doesn’t matter as long as the washer gets fixed does it? One thing I would like to know though. I bought my washer direct of ise and it was delivered by a subcontracted delivery company. If my washing machine (in the unlikely event) does go faulty who do I ring ?
Cheers chris

[quickwash]

Re: ISE Insurance backed Warranty?

hi ajsdoc,

Think i’m lost myself also 😆 You did actually answer the question in your post really, that the two issues with old and new models would have been better in seperate threads perhaps 😕

What i was actually referring to was that the original thread was started by an owner of a 1607, so the thread wasnt really started for the questions about the axa based policies of the 1606, which have been going since ise started, so i would have thought that if there had been any problems with the 10 year guarantee someone or some body would have ‘kicked up’ by now, thats all 🙂

Like you say, the two issues have been explained as best as can be. I also agree that better documentation for 1606 owners would obviously have been a better assurance and that us 1607 owners should get some sort of documentation for to their guarantees when available.

The one thing this thread has definately proved is that the people at ise are prepared to ‘talk’ to their customers, for which i give the big :tup:

Lets hope that none of us have to try out our different guarantees anyway 😉

kind regards

quickwash :plug:

[quickwash]

Re: ISE Insurance backed Warranty?

hi mutley1,

I was hoping you would post 🙂 I am glad your 1607 is ‘all fine’ Mine is being delivered by my local agent on thursday, cant wait :bounce:

Thank you for posting your pictures, they were a very good insight to how the machine looks and how simple the features are :tup:

best wishes

quickwash :plug:

PS – As long as it does what it says on the tin is exactly my reasoning 🙂

[mbooth]

Re: ISE Insurance backed Warranty?

After having a great chat to John Hopwood on Friday, my fears have quickly disappeared.
As I understand with the introduction of the new models, the warranty Insurance change, all came at once, and ISE are in a transition period. which all companies go through, but due to the small size of ISE makes this more of an issue.

On mine & other new warranties we have been assured all current purchasers of the new ISE range will be sent an email or letter confirming a new certificate will be out, as soon as the new warranty system has been decided upon and set up in the next few months.
As detailed by John in his post on Friday.
I hope this will also restore faith for any new purchasers, and stop any more
confusion on the new warranty side.

Now for the older warranty, if ajsdoc could contact the broker maybe tomorrow with his reference number and get confirmation of the 10 year cover, and it’s terms, and reply back on here, this should hopefully close any confusion on this also.

I also appreciate Ken’s and John’s posts on here, but as we have all found confusion and misinterpretation can quite easily be read into anyone’s reply on here. so sometimes all that is required is proper conversion.

I wish ISE all the best for the future as I feel this is the way all companies should be forced to run in the future, and stop building rubbish throw away products!

And many thanks to all the views and contributions from all parties as I hopped we have all gained the outcomes we are after from this.

Merry Christmas, and a Happy New Year to all!
M Booth

[kwatt]

Re: ISE Insurance backed Warranty?

mutley1 wrote:One thing I would like to know though. I bought my washer direct of ise and it was delivered by a subcontracted delivery company. If my washing machine (in the unlikely event) does go faulty who do I ring ?

Hi Chris,

Just ring ISE directly, anyone can do that at anytime if they have any sort of issue at all and it’ll just get sorted out.

We’re actually working and, have been alongside the new website, a new way of issuing the warranty certificates, that should print out your details as well as the assigned agent a lot better than the present system. You should get, if you haven’t already had, a warranty notification in the post letting you know it’s all done.

With all the change recently we’ve had to undertake a huge revamp of the backend systems and we’re allowed in a way, to “reboot” a lot of the administration side taking on board all that we’ve learned and a lot of new found flexibility. And, to be honest, getting this sort of feedback that we’ve gotten in this thread as well as others about the machines as well as the systems actually does help us a lot, we learn and we change things to try to accommodate as best we can.

The fact is, we couldn’t do it all fast enough and, several comments on here have actually made us change the way that we were thinking on some fronts. The one point being that we obviously need to provide more details on certain points, this has been made abundantly clear.

So you are totally correct quickwash, we do listen and want to hear for this very reason. In my opinion and, it is only my personal opinion, a business that does not listen to its staff and its customers is pretty darned stupid. But, that’s just my opinion.

K.

[quickwash]

Re: ISE Insurance backed Warranty?

hi ken,

And i think your opinion is correct 🙂 Thanks for taking the time to answer customers queries from myself and others :tup:

best wishes

quickwash :plug:

–

hi mbooth,

Thank you for posting details of your conversation with john hopwood, that has put peoples minds at ease i should think 🙂

best wishes

quickwash :plug:

[quickwash]

Re: ISE Insurance backed Warranty?

PS – It all came out in the wash! :rotl:

hehe

quickwash :plug:

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