- This topic has 143 replies, 36 voices, and was last updated 9 years, 3 months ago by
.
-
Posts
-
Re: Qualtex Account Closure
kwatt wrote:
timdowning wrote:
Are any of you WTA members?What’s that got to do with a business decision by Qualtex?
K.
Quite a lot seeing as they were/are active within the WTA to obviously attract some business knowing full well many members are one man bands with a small, to Qualtex eyes anyway, turnover. It still states “WTA member” on my invoices although the 5pm cut off benefit has long gone, its still even states that on my invoices.
Re: Qualtex Account Closure
That was only really thing they did for the WTA and dropped it, I believe due to the courier changing stuff and not being able to do it. Which is fair enough but I can understand why a number of people got a bit upset by it.
But if a business you rely on shifts the ground beneath you, what can you do?
What could the WTA do? Force the courier to comply with demands?
Not a lot in either instance.
Since then there’s been no arrangement with/for the WTA that I am aware of. And, after that collapsed I don’t think the member list has been supplied to Qualtex either although as I don’t take much to do with the running of the WTA I can’t say for sure, I’m sure Lawrence or one of the guys will be able to answer that.
That being the case though, I can’t fathom what the WTA has to do with it, they can hardly force Qualtex to run their business in any way members demand. They can ask sure, but given the apparent belligerence shown with this, just how far are they gonna get?
I honestly can’t say what the WTA can or can’t do, I guess they could ask that this policy wouldn’t apply to WTA members but there again, the damage already seems to be done as unless people would be willing to go back it’d be a meaningless effort.
Just my take of course.
K.
Re: Qualtex Account Closure
even if the WTA could get Qualtex to move it to 4pm it would help. 3 pm is difficult. you try to hold sending the order so as to be able to add things to it but then miss the deadline
there must be a way to change the Qualtex order system so you can select send the order but qualtex dont action it till 3pm. that way we could add things till the last minute but know the order will be sent that dayDave
Re: Qualtex Account Closure
You’ll get no argument from me, the later it runs to the better it is for me as well.
But, you can only do what you can do and from what I gathered when speaking to Qualtex this was imposed by the carriers, not them and what I was told certainly seemed to be true.
We get the same thing, the courier gets a new driver, they change the route, a subcontractor doing pickup can all alter how you have to work and tough, too bad that’s the way it is as they won’t change unless they have reason.
CDSL seem to be lucky in some regard with this just because of where they are I expect as, for a lot of the carriers Birmingham is a main hub so, no problem.
It’s pretty much the same thing in a way where any of you guys, the repairers, refuse a call or refuse to go to an area or only go to it at certain times or days and, too bad that’s what suits your business. That’s outwith anyone’s control bar yours and might well be the only way whatever it is can be made viable. It may even be dependent on something that isn’t under your control.
Point being, it isn’t just as cut and dried as, they can sort it and do whatever is demanded as there very likely are factors preventing it.
I know that George was pushing Qualtex for a later cut off for the WTA but, far as I am aware, the issue again was the carriers on it, not Qualtex. They like us just have to live with it whether they like it or not.
K.
Re: Qualtex Account Closure
I remember a carrier going bust a few years ago and the extra load put on the rest meant the 5pn cut off had to end
can anyone explore the possibility of asking Qualtex to add a send order to its software but delayed till 3 to allow people to add items up to the deadline without missing it. its got to be a positive selling feature
Dave
Re: Qualtex Account Closure
Ken, this is why I think it might be worth the WTA getting involved…
If the odd one man band phones Qualtex & complains about the closure of their account it wont be noticed or even get close to the person who came up with this daft idea.
But if the WTA get in touch with the correct person at Qualtex then there is more chance of them sitting up & taking notice. Especially with a nice long list of affected WTA members. Thus potentially reversing their daft idea.Its got to be worth a go, hasn’t it?
(This is nothing to do with the 5pm cut off for orders)
Re: Qualtex Account Closure
Maybe’s aye, maybe’s no.
Perhaps that’s a subject for the WTA forum to try to get a handle on how many WTA members are affected as, it’s hard for them to go and say “some members” when it might only be two or three which, wouldn’t hold much significance or sway with the argument.
If all were members, maybe a bit more leverage but who knows how many actual WTA members are affected.
K.
Re: Qualtex Account Closure
Funny you mention that I saw Bronze on mine & didn’t know what it meant.
Re: Qualtex Account Closure
Hey Tim, maybe you’re not as valuable as silver and gold so Simon’s better than you are! 😆
I’d expect it a combination of turnover, payment and so on though despite the humorous take above. Or perhaps they’re going to introduce a reward scheme or whatever based on the account rank. Could be a discount level indicator.
Has anyone asked what it is?
K.
Re: Qualtex Account Closure
I’m surprised I’ve even made it on the metal scale.
They should have made the scale more apt to our industry.
Haier Bush Indesit Bosch Miele for example.Re: Qualtex Account Closure
Those unfortunate individuals whose accounts have been suspended, judging by the Qualtex T&C’s (clauses 2.2 – 2.4) they have stepped outside the ‘offer’ agreed upon. No doubt Qualtex gave these individuals sufficient notice (30 days) to comply themselves with the T&C’s.
Re: Qualtex Account Closure
Hi Martin, no notice was given at all, the first I knew was the letter landing on the floor 12.31 pm last Friday the 9th December, the letter was dated the 8th December.It stated that the account would be closed on the 31st December.
However the letter went on to say that from the 1st of January their complete range of products could be ordered online from appliance spares warehouse.
As you mentioned in your post above my/our accounts haven’t been suspended, they’ve been closed because we don’t spend enough money.
I wonder if Tesco’s will ban the wife from shopping there if she doesn’t spend enough next week.What I find farcical is at the bottom of the letter it says ” and hope you will continue to do business with us via our retail website “.
Can I post a copy of the letter on here, and how?
Re: Qualtex Account Closure
I very much doubt anyone even bothered to read the T&Cs Martin, a good explanation on why from Eddie Izzard…
[youtube:1ui4uygm]http://www.youtube.com/watch?v=RxbGktGatwA[/youtube:1ui4uygm]
It’s not like anyone is going to take them to court over it!
K.
Re: Qualtex Account Closure
harley wrote:Can I post a copy of the letter on here, and how?
Not much point Harley TBH. The contract has been breached and subsequently closed due to low monthly spend. A normal business practice overall I think you will find. As for the 30 days, I’m sure in your case there will be a degree of flexibility there due to back orders, returns and monies outstanding. Qualtex’s approach on all this is pathetic in the extreme given todays financial climate. Exacerbated by their hoping you will continue trading with them via their on-line retail website. An insult especially that many account holders have been with them for decades.
Their retail Internet business may well be on the up. Well offsetting the shortfall in trade account closures. Less hastle, greater profit.
- You must be logged in to reply to this topic.