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Re: Qualtex Account Closure
I think what you may not be thinking on is the cost to run accounts. It does cost money to do so.
You have the cost of administering them in terms of the accountancy to maintain them, send statements, chase payments, deal with queries and all that stuff and that takes time. Where you’re paying staff to do all that it carries a cost burden.
Then there’s the cost of giving the credit which can prove more substantial again.
Just hypothetically let’s say whatever business has 100 accounts spending £100 a month, that’s a rolling credit liability of £10,000 on the books.
In spares, on trade margins, you’ll be doing well if there’s £1000 profit in that.
For probably less than half a wage you’ve got to maintain 100 accounts and fund them. Financially, that may well make no sense to continue with.
It’s not hard to see why any might look at it in that light and, discontinue accounts that are not profitable just in the same way anyone running a business would do, yourselves included I expect. As, you sure ain’t going to want to be losing money and, neither would Qualtex or anyone else.
Despite the cries of, it’s all about profit or words to that effect, it may well be more about not supporting accounts that simply make no money and, therefore are not viable.
The bit I don’t get is the likes of Toni where he’s paying with an order and there’s no credit, that to me doesn’t really make a lot of sense.
I also don’t understand why they didn’t offer some form of discount on the retail store either as, that would have at least softened the blow I expect.
I get it in some ways but don’t in others.
K.
Re: Qualtex Account Closure
Going through their last filed accounts online Martin their profit is down on their previous year, so again another reason to question their approach to close accounts, I personally find their actions discriminating against the smaller business.
I pay my account in the first week of the following month rather than leaving the 30 days,but when I spoke to Mr Storah I suggested that if i was a burden to Qualtex I would quite happily pay when placing an order but got no reply just silence.
There’s no loyalty anymore it goes on a lot theses days it seems, so in future it might be as well to do as they do and look after number one and screw everybody else, or am I being selfish.
Re: Qualtex Account Closure
Just done a price comparison for an urgent order – Electrolux 1320041054, Qualtex £37.26, ASW £30.48, both including next day delivery and VAT. None of my suppliers beats ASW on this order. ASW’s next day delivery cut-off is 4pm rather than 3pm.
Needless to say, ASW got my order. It seems clear Qualtex’s business growth strategy is through retail rather than wholesale. So perhaps they are actually doing us a favour by closing accounts? Unless they use the old trick of sending out a pattern part rather than genuine.
Re: Qualtex Account Closure
Can I assume that those are trade prices, if so I wonder how quickly they would set up a new account or would there be some hidden criteria that states you have to spend a certain amount each month.
Re: Qualtex Account Closure
harley wrote:Can I assume that those are trade prices,
No, they are retail, go check yourself. In fact I’ve tried 4 different parts and they all turned out cheaper on ASW.
Well I never…. 😮
Re: Qualtex Account Closure
To correct my earlier post Qualtex profits were up not down.
Secondly concerning pt no 1320041054 Qualtex suggest a retail of £72.18 but I have it on authority that Homespare say £39.99, trade price not that dissimilar to qualtex, why the huge retail price difference.
Re: Qualtex Account Closure
It is true, some trade prices are higher than retail. Who’d have thought!
We see that all the time, especially on the more unusual stuff or spares that with some clever sourcing can be retailed at under what are often viewed as trade prices from some suppliers. It’s not really anyone’s fault and the prices online dictate the pricing level.
But you won’t get account facilities and all the trappings, it’s a pay up front job.
We’ve discussed this at the conference many times going back to the one way back in Manchester I think it was a decade ago. And it’s been on here any number of times as well.
K.
Re: Qualtex Account Closure
Oh come now Harley, suggested retail price is a nonesense, they make it up, think of a figure then double it. It’s meaningless.
Re: Qualtex Account Closure
harley wrote:Secondly concerning pt no 1320041054 Qualtex suggest a retail of £72.18 but I have it on authority that Homespare say £39.99, trade price not that dissimilar to qualtex, why the huge retail price difference.
“Pattern”:
http://shop.ukwhitegoods.co.uk/18zn16-w … -door-seal
Genuine:
http://shop.ukwhitegoods.co.uk/13200410 … -door-seal
Methinks you guys need to shop about more.
K.
Re: Qualtex Account Closure
Martin wrote:Oh come now Harley, suggested retail price is a nonsense, they make it up, think of a figure then double it. It’s meaningless.
I use the term I trusted Qualtex to provide the correct retail price so I don’t mislead a customer, but because I’ve traded with them for so long, maybe I’ve become complacent. :boops:
Re: Qualtex Account Closure
But as Martin says there is no longer such a thing as a correct retail price ,your retail price is whatever margin you put on your trade price.
Re: Qualtex Account Closure
If Qualtex don’t want your business then try others like HT Maddocks who offer a comprehensive range , online orders only need to be £60+ to get free next day delivery and a 4pm cut off time for orders. Prices are reasonable and you can get online help as well if your stuck for a specific part . Payment by trade account or by card and even Paypal .
Re: Qualtex Account Closure
kwatt wrote:I think what you may not be thinking on is the cost to run accounts. It does cost money to do so.
You have the cost of administering them in terms of the accountancy to maintain them, send statements, chase payments, deal with queries and all that stuff and that takes time. Where you’re paying staff to do all that it carries a cost burden.
Then there’s the cost of giving the credit which can prove more substantial again.
Just hypothetically let’s say whatever business has 100 accounts spending £100 a month, that’s a rolling credit liability of £10,000 on the books.
In spares, on trade margins, you’ll be doing well if there’s £1000 profit in that.
For probably less than half a wage you’ve got to maintain 100 accounts and fund them. Financially, that may well make no sense to continue with.
It’s not hard to see why any might look at it in that light and, discontinue accounts that are not profitable just in the same way anyone running a business would do, yourselves included I expect. As, you sure ain’t going to want to be losing money and, neither would Qualtex or anyone else.
K.May have been so 10 or more years ago but not now days. I am pretty sure no one here gets a posted out statement, they are auto generated on the web site, same for invoices or maybe stuffed in the box. Anyways, if you are not ordering anything then there is no costs at all to them. Data is just in a database costing nothing to maintain. I have hundreds, probably thousands of one off customers still in my database but its not costing me a penny to keep them there and if/when they do use us again I have their details on hand.
Its more than the cost of servicing the account going on with them…. see my earlier remark about those using the site to look up part numbers only and not ordering stuff. Did the guys who have been shut down do this a lot maybe?Re: Qualtex Account Closure
Did the guys who have been shut down do this a lot maybe?
The answer is no, They were the only supplier I used.
I think there’s more to this than we are aware of me thinks, however I’ll try and find some other supplier who wants my business or wave goodbye to twenty five years and hopefully find a job with less hassle, I’m not a young man any more.
Re: Qualtex Account Closure
May be time to let Qualtex go Harley, these other companies should fill the void and save you a few quid if you shop around
http://www.htmaddocks.co.uk/
http://www.masterpart.com/default.aspx
http://www.appliancespareswarehouse.co.uk/
http://www.connect-distribution.co.uk/ebay, amazon even the ukwhitegoods site!
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