Whats the most annoying thing customers do?

[Madmac]

Re: Whats the most annoying thing customers do?

Really.. youre sooo ungrateful!! dont you realise the punters who have the machine in bits are just trying to save you time!!? Thats what they always tell me anyway :rolls:
Definately has been an increase in these have a go heroes, given the economic circumstances its no suprise i guess, but what puzzles me is i tell them my callout is FIXED!!!!! whether i’m there 5mins or an hour, the cost will be the same. All their meddling does ii put me in a frightful mood 👿

[Martin]

Re: Whats the most annoying thing customers do?

maltheviking wrote: plus I am getting more and more wiseguys telling me they have found the problem on the internet and this is what is wrong, no doubt been on UKWG :rolls:

I had a beaut today where the bloke got a pump from UKW and tried to fit it himself having been given instructions on how to take off the front panel to access it. :rolls:

In getting the front panel off he’d taken the door off, wrenched the leads out of the interlock and then left the pump dangling loose in the base at the point where he gave up and googled me up…..lucky me.:rolls:

To my less than surprised horror to find he hadn’t even switched the fuffin’ machine off! 😯

[maltheviking]

Re: Whats the most annoying thing customers do?

Martin wrote:

Phidom wrote:
When I answer the phone I say, “Hello, Phils Domestics”.
Despite this, probably more than 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of customers reply saying “Is that Phils Domestics?”. I think I might start saying some invented business name like “Goatbusters Abattoir” to see if anyone notices 😆

You get that too huh? I thought it was only me that had folks asking. For years I thought it was that my cordless phone had some sort of delay before you could speak?

I have a call reader facility on it and on those calls I see marked “International Call” I pick up the phone and say “Guard Room, Buckingham Palace, Duty Sergeant Smithers speaking….” And they say…”Is that Enterprise Service?”

😕 😕 😕I have been known to say, “Bannana bending factory, chief bender here how can I help?” :rotl: suprisingly very few pick up on it cos they don’t listen 😕

[iadom]

Re: Whats the most annoying thing customers do?

Martin wrote:….when you realise your £400 Loop Tester isn’t in the van. 😥

You rack your brains as to where and when you last used it? Then go back to the office to search your customer database and search all those jobs where you remember using a Loop Tester? Then phone the last 4 potential customer in the hope they’ve got it? 😕

At last one of then says she spotted it on the worktop shortly after I left, thought it belonged to her husband and put it safely in the garage. 😯

I ‘lost’ my meter last week, rang the two calls I suspected as being the Lady place I remembered having it, one in a large shed, the other in a garage. Neither of them found it. 😥

Got back from the UKWG’s meeting, checked the answerphone. Amounts all the service calls was one from a woman saying that I had repaired her old mum’s washer last week. She went round to check on her as the old dear has Alzheimer’s, opened a cupboard door to find my meter safely stored away. Her mum had no recollection of putting it there.

Jim.

[Specialist01269]

Re: Whats the most annoying thing customers do?

Got back from the UKWG’s meeting, checked the answerphone. Amounts all the service calls was one from a woman saying that I had repaired her old mum’s washer last week. She went round to check on her as the old dear has Alzheimer’s, opened a cupboard door to find my meter safely stored away. Her mum had no recollection of putting it there.

Nice to know there are still some honest punters around.

Andy.

[timdowning]

Re: Whats the most annoying thing customers do?

Call to a customer to find the dead dryer is due to the socket on the wall
playing up.

Luckily for him he had an electrician coming out that afternoon.

I give him my bill for £18 plus MPs expenses. (My minimum charge)

He says ‘ Whats your best price for cash? ‘

😯

Its been a long week….

[maltheviking]

Re: Whats the most annoying thing customers do?

timdowning wrote:Call to a customer to find the dead dryer is due to the socket on the wall
playing up.

Luckily for him he had an electrician coming out that afternoon.

I give him my bill for £18 plus MPs expenses. (My minimum charge)

He says ‘ Whats your best price for cash? ‘

😯

£36 no invoice :rolls:

[Martin]

Re: Whats the most annoying thing customers do?

timdowning wrote:Call to a customer to find the dead dryer is due to the socket on the wall

Remember, always carry a selection of wall sockets and fuseable outlets on your van, they’re always needed after all said a done.

Then it’s cash @ £45 plus the cost of the new outlet point……job’s a good un! 8)

[timdowning]

Re: Whats the most annoying thing customers do?

Thanks Martin.

I wrote :

he had an electrician coming out that afternoon

No need for me to get involved once he told me that.

Why pay me £45 when the electrician can do it, I know electricians can
be expensive but I’m sure he wouldn’t charge £27 labour per socket he changed.

Thank you for your words of wisdom.

[philfish]

Re: Whats the most annoying thing customers do?

timdowning wrote:Why pay me £45 when the electrician can do it, I know electricians can
be expensive but I’m sure he wouldn’t charge £27 labour per socket he changed.

You want to bet? last i heard electrian to change a socket was £55! and that was about 3 to 4years ago!

Think we are in the wrong game!!!!!!!!!!!!!!!!!!!!!!

phil

[Penguin45]

Re: Whats the most annoying thing customers do?

I’d check your third party liabilty insurance very carefully before getting into that sort of stuff. Mine says “household appliances only”. When I checked with them, I’m not covered for minor plumbing or electrical work.

Chris.

[Martin]

Re: Whats the most annoying thing customers do?

Penguin45 wrote:When I checked with them, I’m not covered for minor plumbing or electrical work.

This is interesting. What specific exclusions have they defined within your policy then Chris?

I have to say I’ve since checked my policy and there are no such exclusions toward plumbing or electrical work apart from the the exception of interference with underground pipework and cables.

The definition of a domestic appliance service engineers working environment includes the need to access and repair both plumbing and electrical connections. That suitable precautions are always in place during such work especially with regard to fire risk resulting from sparks from cutting equipment and blowtorches. In the latter case many insurers insist on at least 2 serviceable fire extinguishers being accessible during the time that type of equipment is being used.

If I couldn’t change a burnt out 13amp plug and wall socket without being liable I think I would change my PL insurers TBH.

[robbo1973]

Re: Whats the most annoying thing customers do?

had an insurance customer last week took me 3 attempts to get into his appt as he has to give his wife permission to answer the door!.anyway i finally got in and he complained of icing up badly,I opoened the door and asked when the last time he defrosted it and he said never as it is frost free.
I advised that it wasnt the machine is nearly 3 years old idiot

chris :rolls:

[roly16]

Re: Whats the most annoying thing customers do?

I was under the impression that you had to be registered for Part P to change socket outlets, or am I wrong? Haven’t yet checked whether my liability policy allows it .

Geoff

[Jazzmeister]

Re: Whats the most annoying thing customers do?

With regards Part P you CAN change a socket without being Part P registered, you just cant MOVE it then replace it! 😉

Jazz!

[Author]

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