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Re: e-Jobs
Hi martin,
I’ve been on a completed call rate of £50.00 plus vat for 12 months now without any appreciable drop of uptake of our services.
For de deitrich we quote £80.00 plus vat with 80{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} uptake from customers without problems.These prices do scare away those who want summat for nowt.
Kevin
Re: Hotpoint DF61 Dishwasher
Thanks K
I have removed the top spray arm (now I know what it’s called), the pipe thats attached to the bottom of the basket and the one that runs up the back of the machine and given them all a good blast through with the hose to remove any gunk, we don’t have any dangly things either.
Andy
Re: e-Jobs
I have often remarked whilst still in Dasa that once past the joining routine NO checks were ever made on the member. This was thrown at me several times by work providers during the network-dasa days.
So learning from that mistake has to be the way forward.
Well the only way to vet and monitor is to have regular visits by a representative who is there not only to keep you in touch but to make you conform also.
So the fear of losing something will not alone “vet and monitor” our members. As to how to employ someone in that role adds a new dimension to “subscriptions” and as Ken says “self policing”.However, as the more astute of you might guess, we do have options which we are working on. So give us till the Feb 05 meeting to progress the problems of “how we regulate the membership”.
Not an immediate answer Richard but we are working on it.
I do have a short term solution to the problem also and will chat to ken and dave about it, today.
Kevin
Re: e-Jobs
option one is where we started this morning ?
You are to keep the weighting idea in favour of manufacturer service agents?
Kevin
Re: tecnik cooker grill element
I have a tecnik built in oven with grill TCK240 Serial No:9816 and the grill element has broken. The kitchen was fitted in 1999 and I cant seem to find the reference for this oven to enable me to replace the grill element.
Can some-one point me at a spares supplier for Tecnik
Re: e-Jobs
I take the view that we all benefit…equally.
Whether one gets more than another is not the issue, its equal opportunity that counts.
And yes we have to be prepared to share with others in this trade in the future. There are budding new businesses out there who have yet to know it, these guys are still oem engineers at the moment, when they join us as independents we have to be able to let them in.The future development of e-jobs to allow more than one repairer to be shown is the way forward, perhaps in the meantime the customer could have an option to scroll suitable members by postcode.
However you do this ken, its your call, its your e-job system and very much your baby, my concern is that we keep it clean and tidy and as equally accessible to the one man band as an agent for a manufacturer.
We both know that this e-job system is the start of a very much bigger picture, but we must never lose sight of the grass roots of this industry.
Kevin
Re: e-Jobs
Franchise businesses are not more capable than non franchised. Its not a fact, wheres the measure?
Its a myth. Its a generalisation we can do without, many businesses are very capable and have been for a long time. Those very businesses are the core of UKW and we need more of them.
Kevin
Re: e-Jobs
I for one can’t go along with 1st come 1st served……
Its a selfish stance to take when we are trying to increase membership and re invent this industry.
Our future lies in welcoming all with open arms and equality, not with the dead mans shoes approach. To welcome those who join next year we have to take an approach now that does not incur “its yours” forever. This system of e-jobs is fantastic and in 12 months will be a prime source of chargeable work for all. It could for some replace “yellow page ” advertising, saving money and producing it.
So, to weight one member against another within the different levels I for one don’t agree with. I do agree on subscribers being weighted, but as a whole against non-subscribers, simple. And in time the upper level may well be Shareholders above subscribers, no issue with that.
It is so important to do this right, which means as it is at present, each member being offered in turn according to Brands is fair, and allows one and all to join in without prejudice to when they joined.
Kevin
Re: e-Jobs
to me fair is equal.
A subsriber is equal to another subsciber, its that simple. If the list of agents is continually moving each agent within an area to the top and next in line to be offered a customer, based on the brands selected, thats fair. We all get a crack at what brand we select.
To assume a franchise business is more capable than a non franchise is wrong. And that is where the Dasa comparison is, they always wanted their members to be franchised agents above all else.
Kevin
Re: e-Jobs
Ok read your post…however as RS contributes “jobs for the boys” it ain’t right yet.
You use me as an example, ok, I have several subscribers who also do the same area as me, no problem with that. They have franchises also which means that I will not receive any of their franchised makes……WHY.
This is work that is on top of what we already receive! These guys did not take these franchises to benefit from chargeable work from UKW, they already benefit from being the advertised agent within their franchise network. They have no extra entitlement to any chargeable work from e-jobs, whether they stock for it or not, presumably they stock to do the work they already have.
As UKW is only passing the work onto a member of UKW I don’t think we can interfere with 1st time fix, stock and suitability of agent. Its down to individual members to do a good job and keep their place within the UKW framework, hence the Advisory Panel idea.I’ll give you an example of where this goes wrong…..
The present Whirlpool agent for Sheffield is not a part of UKW at the moment. So all whirlpool work in his area is up for dispersal to everyone in UKW. So this guy joins UKW due to our success and hard work and subscribes too.
So he is now entitled to all the “whirlpool” e-job chargeable in the Peterborough, Doncaster, Nottingham, Derby, Sheffield, Hull and York postcodes? Just when UKW is being sought as an alternative to the £80.00 plus vat call fee by the customer.Sorry Ken, if you stick to this formula, it offers nothing to the smaller members of UKW at all and not much to anyone outside of the larger franchises.
Kevin
Re: Revenue Report
I think the pot should be allowed to grow, for the moment.
When I was younger money used to burn a hole in my pocket…not so these days. I’ll be quite happy to receive a statement and have this disscussion in the next meeting after Feb05 at sibson.
Kevin.
Re: e-Jobs
This is great …but,
Are you are saying above that all “private chargeable work” through e-jobs will go to the existing agent for that manufacturer because he is a subscriber in preference to another subscriber, based on the fact that one is within the manufacturers franchise and one isn’t?
This is(hopefully) extra work to what members now do, so why restrict non franchised members to no work, as in theory all makes have an approved repairer and far too often its the same company in an area.
IMO if a subscriber opts in to doing a brand then he should be equal in stature to the franchise dealer assuming both are subscribers. Lets face it we all do Hotpoint but not Meile, we all do auto’s but not Gas. There will be an element of natural selection, so I think each level should not be seperated by being a Franchised/authorised dealer.
In many cases a non dealer will never become one as those who have the franchises now, won’t let go. As you are aware some of these franchise areas are huge which means one business getting priority over many……..reminds me of where Dasa went wrong.Kevin
