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kwatt wrote:Ah but Alex, often getting your own back can be just as rewarding. 😉
K.
I would have done had she been chargeable. I planned the next time she came in, she must buy a set of long hoses, no sale then she must get it out. Typically, as they were a good machine, never heard from her again. She probably thought, what a moaner! not having him back!”
Alex
Re: Can’t get this bl***y range cooker out!!!!
Hoover keymatic, in the corner of the bathroom, bath one side and the tiolet on the adjacent wall, preventing removal. When I explained it needed to come out and sayin I assumed the loo was plumbed in afterwards, she said, “Oh! it took 4 men with ropes to get it in there. I wondered how you would get it out”?
Hoover didn’t have a part number for a crystal ball.
Alex
Re: Use Of Funds
Why Eastbourne etc.?? Brimming with old people playing Bowls. We need somewhere that is really sunny. Might suit Martin though, be able to talk about the Great War, Rationing. Reminiscing about going to the picture house, buying a packet of Craven A or Players Weights, getting a fish supper, taking the tram home and still having change from half a crown.
Does anyone have a service manual for a commode?
Re: Whats the most annoying thing customers do?
Integrated Zanussi Washer Dryer WDI9091, on 5 year cover. Overfilling. I spent an age getting it out, removing the hoses and tying a bit of string to them as they are too short to do anything with. Finally after a lot of bother, accessed the pressure chamber on the tub, removed & cleaned it right out.
She sat there all the time chattering away. I Replaced the machine, fed the hoses back in and put it on test. Ran it on fill, let it tumble & drain, saw the light dim when the heater kicked in, thought thank god all o.k. put it on spin.
Then she says, “Oh and it makes an awful squeaking noise on spin, not doing it now though, must be when loaded, can you see to that as well”. I actually said, “why the hell did you not tell me before I put it back”? I knew if I walked away she would have been on the phone demanding a return visit. Classic Zanussi dampers.
Engineer calls on a Crosslee dryer, on the old Mastercare Coverplan. (Before CDSL) Needed a heater, he orders the part and calls back few days later. Whilst he is there on the second visit, she points out a crack in the door. engineer being resourceful, says, “It is only cosmetic at the moment, next time it goes wrong, mention it to Mastercare when booking and we will bring a door”.
2 hours later, we get a fax from Nottingham, RECALL door split. She was on the phone before his brake lights went on.
I could be here all day.
Alex
Re: Comet service what a joke
Regretfully you are caught in a political wrangle.
Back in 1999/2000 Comet decided to undertake ALL their own service. They told the likes of Hoover, Merloni Electrolux etc. that part of their selling remit would be cradle to grave on their customers. They said something like, if we can’t repair it, we aint gonna sell it. Of course no maker had the guts to call their bluff.
All very well until you get areas Comet don’t cover, these may as well be referred to as grey areas. If you live near a motorway corridor, then all is dandy, as they will oblige, (in about 2 weeks). Live in the sticks however, different story.
Then of course, you the customer goes the loser. The users booklet is printed in Italy, and they won’t know in the factory where you will be buying it from. As far as Luigi or Guiseppi is concerned, that machine is for the UK market. Therefore it follows that the manufacturers repair number goes into the booklet.
Comet is unique in this, they even go as far as tell their customers that if they call the manufacturers they will nullify the guarantee. We as Electrolux agents will attend any Comet sourced machine, as we are in an area where Comet do not have exclusive cover, but we usually have an argument with the Comet store as a result.
None of the above helps you the customer I know, but at least this will give you the outline as to why you have been treated this way.
Alex
Re: Corgi cowboys?
funkyboogy wrote:
where is this money going.Spot on mate. Not only that: Who’s paying??
No company has suggested or even hinted that they will have something in place to cover the on-cost. I’m waiting till I get a request to carry out an install and then quote the Corgi fee, plus an admin cost.
See what pads out I suppose.
Alex
Re: Brandt Review
PTM wrote:Oh dear I seem to be in a minority, Bit of a shame to see this go for us, Ok Parts and tech support was poop to say the least but we are sorted on it now after the learning curve ( aint it always the way) and WAIT for it we were getting cash work as well
You probably missed out on the way Brandt stuffed their entire network of existing agents. “Letter as postmark, dear Agent goodbye, here is 1 working days notice, tough if you have accounting issues already, we will now run away and hide”. That was how it was.
Domestic & General handled it very well, considering; and no doubt you have enjoyed their support etc. However, such is the nature of a lot of companies these days. Move to whoever they feel fit on a whim, and blow the consequences and leave the poor old managing companies to suffer the fall-out. They know we as agents can take it.
I suspect your Agora account will remain open though and there should be no reason why you cannot undertake the odd chargeable call. Despite us not being an agent, and one or two derogatory remarks I may have let slip, Brandt still used to give out our number on chargeable calls.
Time to move on I suppose. I will never forget the way they terminated us all and then expected those of us who were D&G agents, to carry on as if nothing had happened. Lack of common courtesy and a display of little regard or respect.
Alex
Re: brandt
Bloody typical. I knew it would come back in the back door to bite me in the ass.
Couldn’t get out of RF what the rate is though, so if less than £46 I’ll not go for it. They are all double calls, crap product and back-up, customers even worse than AEG.
Have told Roy that if Manoj goes, I will do the work with pleasure, not the sort of thing I could post publically though. Then knowing my luck Manoj will be employed by CDSL or worse than that, Lux.
Before I know it I will be back doing Candy/Hoover, Merloni/Ariston, Asko, Servis (GB Dar) and all the others that I’ve seen come and go. I thought I didn’t believe in ghosts.
Alex
Re: Brandt Review
Well, had the letter today from D&G. They are parting company with Brandt, kicks in 1st May.
So, I checked the date, April 1st is day after tomorrow, cheered, picked up the phone and renewed my rapport with Lindsay at D&G. Made my week. Fan-Dabbi-Dozi thought I.
Oh! But it was short lived. On questioning she gave me the news that CDSL appear to have landed the contract. So, on the blower to Roy Fisher, I started the conversation with the train of thought that on these products I would prefer to become 2nd tier agent. Roy was disappointed, but seemed to respect my sentiments nevertheless. I have left it open ended for now, and will discuss with Roy Fisher or Dave Parker in the next few weeks.
At present I’m between the devil & the deep blue sea. I’m damned if I do and perhaps damned if I don’t. I’m aware that we have the expertise, and still some stock. In addition now it seems my protests will be rather hollow as no matter what, the work will still get done & CDSL will no doubt use a 2nd tier agent if I spit my dummy. The upshot of that is there will be no feedback to Brandt regards my negativity on this. As far as they will be concerned, the work is getting done.
Thinking about it, the issues that were a regular occurrence in days of yore may be ending. LG is a case in point; things have improved dramatically. No reflection on D&G as they inherited the worst of the hit, being upset agents following the Brandt overnight termination. Poor D&G had to take all the politics on board as well as the personal issues that came with the Brandt way of saying goodbye.
I wonder if there are any other CDSL agents who were given 1 working day’s notice by Brandt and are now who are thinking along my lines as myself? Being, the work coming back in through the “back door”. Another important point, does the money match the payment as given by D&G?
Alex
Re: Corgi cowboys?
Hmmm…
I see where he’s coming from, but I do not advocate this guy committing an offence. It may be debateable the extent of his misdemeanour, but it is still unethical. The cost savings maybe better, and more attractive to the consumer, but would this guy like to advise potential customers that he is now in a position to offer a cheaper service on gas, and explain why? Somehow I don’t think so; being dishonest on that front would not be appreciated by his clientele. Therefore, he should think long and hard before applying his skills on any gas system.
The point is, as long as this goes on, the relevance of the rest of the trade falling into line is slightly diluted. It reinforces the view taken by some being, “why should I bother to toe the line”? But it is then the likes of the legitimate side of the trade to carry on bearing costs. Then that creates competition of the type who are not adhering to the rules and therefore undercutting the side of the trade that is following the correct procedures.
Looking at it from a different angle, I’m sure this guy has all the experience and skills to be a fully competant gas engineer, and maybe this makes the regristration scheme a mockery. However, without it, he will not be kept up to date, nor can he demonstrate that he is indeed conversant with the latest regulations etc.
There are plenty of other trades & professions that have to be regulated in a similar manner, and they are forced by a similar criteria.
All the above is merely an observation, and it is down to the conscience of the individual tradesman and his customer.
Alex
Re: Any Ladies Present?
This may well apply in the understanding engineers topic, however the debate on the qualifcations theme that has gone on here made this thread the obvious choice for this posting.
Understanding Engineers – Take One
Two engineering students were walking across a university campus when
one said, “Where did you get such a great bike?” The second engineer replied, “Well, I was walking along yesterday, minding my own business, when a beautiful woman rode up on this bike, threw it to the ground, took off all her clothes and said, “Take what you want.” The second engineer nodded approvingly and said, “Good choice; the clothes probably wouldn’t have fitted you anyway.”Understanding Engineers – Take Two
To the optimist, the glass is half full.
To the pessimist, the glass is half empty.
To the engineer, the glass is twice as big as it needs to be.Understanding Engineers – Take Three
What is the difference between mechanical engineers and civil engineers?
Mechanical engineers build weapons and civil engineers build targets.Understanding Engineers – Take Four
The graduate with a science degree asks, “Why does it work?”
The graduate with an engineering degree asks, “How does it work?”
The graduate with an accounting degree asks, “How much will it cost?”
The graduate with an arts degree asks, “Do you want fries with that?”Understanding Engineers – Take Five
Three engineering students were gathered together discussing the
possible designers of the human body. One said, “It was a mechanical engineer. Just look at all the joints.” Another said, “No, it was an electrical engineer. The nervous system has many thousands of electrical connections.” The last one said, “No, actually it had to have been a civil engineer. Who else would run a toxic waste pipeline through a recreational area ?”Understanding Engineers – Take Six
Normal people believe that if it ain’t broke, don’t fix it.
Engineers believe that if it ain’t broke, it doesn’t have enough features yet.————————————————————————————-
There were actually 10 of these, but 4 of them were not really applicable, just old jokes recycled with a different header.
Alex
Re: An analysis of how discussion forums work……..
How many middle aged men does it take to change a light bulb?
1 To say the “bulbs don’t last as long as they used to”
1 to say, ” I fancy the nights are pulling in”
1 To go out into the kitchen to fetch a chair, and then say, “what did I come out here for”?
1 To say, “I don’t know what all the fuss is about, I prefer sitting in the dark anyway”.
Re: Clothes Testing
Try this link.
http://www.ariel.co.uk/ask_the_stain_wizard.html
The booklet I have is version 4 Dated 2004 and is very comprehensive indeed. The link above will help though.
Alex
Re: Clothes Testing
Proctor & Gamble have an excellent booklet all in colour, “The Essential Art Of Laundry” There are pictures of most eventualities, and I’m informed it is available on their web-site. (Could not find it myself though).
Give P&G a ring on 0800-028-3393 and maybe they will send out a copy. This would be a contender for the most useful tool category. Once you show a picture to a customer showing the effects of hair mousse, they can see for themselves and usually agree with your findings and suggestions.
Alex
