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Re: CDSL
Tee Hee!
Had an excited David Parker from Connect phone me this afternoon regards a new contract they have purloined, a bring-in service. FLYMO!
Whole building stinking of grass, 2 members of staff in the office, and 3 engineers sneezing all day because of hay-fever. Dog mess, and god knows what other contaminants.
You could hear a pin drop when I said no. His problem now is, he doesn’t have anyone in this area that has a bring-in facility. I told him that is an issue he will always face when these things are imposed on agents without prior consultation. The money by the way was £20 a shot, and no mention of a pat tester, which will be needed.
We have refused the Karcher work as despite it being a “bring-in product” nobody has told the customers. So I’ve added Flymo to the list.
Hopefully someone out there will put something up about it, and start a bit of a back-lash. I’ve been told I’m only the second one to refuse out of 30 plus.
Alex
Re: Messrs Knowles & Ibbotson
johnmac11 wrote:
I will let you know how we get on next month 😈
JohnLet us know if you get paid.
We put AIG on stop last summer, they were 3 Months behind on their payments, so we would only do the work on a pay & claim basis at FULL chargeable to the customer.
Once we got paid by AIG for the outstanding, we “forgot” to re-open their account.
Alex
Re: Glen Dimplex
r600a wrote:
Serviceforce engineers
BryanMainly but not Wholly, there are some pockets that are not covered by Service Force agents, but no doubt whoever Beko have used in these areas will get the work.
I wonder if G.D.H. have done the right thing in taking on some of the MFI engineers? There again most are not refrigeration techs in any case.
I can only surmise they have something in the pipeline to support the numbers.
Alex
Re: Smart or Stoopid
47.5{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} smarter, which I don’t suppose is bad, but a lot of the history stuff I remember.
My kids used to say when they were at school, “History must have been easier in your day, there wasn’t so much of it!”
Alex
Re: Just noticed this pop up…
I don’t dislike the thought of getting the work; I actually feel it is work I probably would not have got. What I don’t like is the fact I will get lots of rubbish including products we do not repair. For example we don’t touch Glen Dimplex/Stoves/Belling nor Hoover/Candy Hotpoint/Indesit or BSH. I may well exercise the right to reject in such cases.
The fixed fee! You can tell if it is a call where Repaircare collected money; it is on the Repaircare job sheet. That is ok for us in the office, the engineer doesn’t care as far as he is concerned it is a Repaircare call, and he will endeavour to complete it no matter what.
When we look at the BER limit, which is parts only, we can see what has happened, seems to be set a rate according to the appliance, as the fee varies from job to job. So if R/Care take more money from a premium product, they up the parts authorisation level.
What we get is the nett value of parts as supplied by R/Care & fitted, plus our labour fee, then of course better if we clear the call in 10 days. So more profit for R/Care should the call linger for whatever reason.
Therefore if we go beyond the limit, it seems like R/Care do some number crunching. Where they go from there I don’t know as yet, either call it a day, or re-negotiate with the customer. I imagine a swings & roundabouts situation would cover anything that is just over the limit. One thing though, unlike the rest of the contract where anything goes, we don’t get an immediate authorisation.
Biggest problem I can see, my guys get our internal job-sheet, and as far as they are concerned it is a R/Care job, and they are used to all calls being authorised, as the write-offs are rare. Then I can see they will fit a motor/pcb off the van, and when they get back at the end of the day, we won’t get the authority. If it is spotted and an authorisation is sought, then reduces to our 1st time fix as we will need to go back there and fit something we had all the time. Add to that, they are not covering refrigeration system work, and I can see a leak will get sorted on the spot, and we lose the sundries.
I will trial it, and if it costs or causes problems, then we shall consider the options.
Alex
Re: Just one of those days…
iadom wrote:And heres me thinking that Scotland was all mountains,glens & lochs. 🙂
Looks like an Italian Prisoner of War Camp to me.
Don’t build up your hopes on the Emperor Penguin it is one model out of a range of many, the smaller ones will survive.
Alex
Re: CDSL
Further to the above, and the thread regards “look what I’ve found” relating to the Repair care chargeable work at fixed rate.
For now I’ll keep this in here, but may well add some of below to the thread if it gets going enough.
I don’t dislike the thought of getting the work; I actually feel it is work I probably would not have got. What I don’t like is the fact I will get lots of rubbish including products we do not repair. For example we don’t touch Glen Dimplex/Stoves/Belling nor Hoover/Candy Hotpoint/Indesit or BSH.
The fixed fee! You can tell if it is a call where they collected money, it is on their job sheet, and they are in the process of updating their sheet so there will be an endorsement right across it so it does not get missed. That is ok for the office, the engineer doesn’t care.
When we look at the BER limit, which is parts only, we can see what they have done is set a rate according to the appliance, as the fee varies from job to job. So if they take more money from a premium product, they up the parts authorisation level.
What we get is the nett value of parts as supplied by them & fitted, plus a labour fee, usually £42.50 if we clear the call in 10 days.
Therefore if we go beyond the limit, it seems like they do some number crunching. Where they go from there I don’t know as yet, either call it a day, or re-negotiate with the customer. I imagine a swings & roundabouts situation would cover anything that is just over the limit. One thing though, unlike the rest of the contract where anything goes, we don’t get an immediate authorisation.
Biggest problem I can see, my guys get our internal job-sheet, and as far as they are concerned it is a repair-care job, and they are used to all calls being authorised, as the write-offs are rare. Then I can see they will fit a motor/pcb off the van, and when they get back at the end of the day, we won’t get the authority. If it is spotted and an authorisation is sought, then reduces to our 1st time fix as we will need to go back there. Add to that, they are not covering refrigeration system work, and I can see a leak will get sorted on the spot, and we lose the sundries.
Nobody has agreed to this, there was no consultation, it just happened.
Alex
Re: The Stig
Following this, which was erroneously placed in the serious forum of Empire Direct…….
http://www.timesonline.co.uk/tol/drivin … 548705.ece
Here is the official Top Gear response…….
http://transmission.blogs.topgear.com/2 … gn=ongoing
Alex
Re: Glen Dimplex
This arrived in my in box today….
Didn’t last long only started there in October
October 2008 – Present
Field Service Engineer Glen Dimplex H. A. Limited Prescott, Merseyside
• Field service of various brands of Stoves, Belling, New World, Burco, Beko and Howdens Joinery own 0brand (Hoover or Beko) of Integrated appliancesAlex
Re: Interesting Rumours
Not quite belonging to the original posting, but….. Glen Dimplex.
Ken May remember from the Candy days, an old mate of Terry Jackson was Peter Walker. He was their service manager for the south east.
To cut a long story short, he was one of the MFI engineers who lost his job recently. He lives just out of my area, and is in his 60’s. I had him in for a chat to see if I could offer him a job. Location & age put me off.
He has since got a job on Glen dimplex. He has a hired van, the calls they send are spasmodic, and poorly arranged. Every time he phones the office, they don’t know who he is, very little stock, no tech support or phone etc. Seems it is falling apart around his ears. He gets promised a phone call back when he has a query, and they never do. Shambles!
The week he started Glen Dimplex lost the Beko refrigeration work, (at least they have in loads of areas) So what are they up to.
I will keep you posted as and when.
Alex
Re: MFI Turmoil
kwatt wrote:….But it will still cause the administrator time and money to chase all this down and it’s easy to cause pain over it. Added to which they are unlikely to be successful in a claim…………………..In short, it’s not worth the time, trouble and considerable expense in chasing the, what are in the grand scheme of things of the MFI mess, small amounts owed by small companies that have lost money over the MFI debacle.
K.Exactly that. I have told them how much is on my purchase ledger, and how much is on the sales ledger. I have gone no further on that, as it their job to prove otherwise.
The amount I’m supposed to owe does not equate to the figure that they are suggesting; therefore they will need to demonstrate I do in fact owe the sum as stated, backed up with copies of invoices and proof of acceptance of goods. Any goods as verified that have not been issued to the calls where I am now owed money, these goods therefore I will make available for their collection as they are of no use to me.
Alex
Re: MFI Turmoil
Just to twist the knife a bit more in common with others I have now received an official demand for the amount supposedly owed to MFI in respect of goods purchased to fit on their appliances. Being the goods we ordered to repair their products as per e-mailed requests to carry out said work.
To compound the issue the sum demanded is well in excess of the amount showing on our accounts; which either demonstrates mismanagement, creative accountancy, or the failure of MFI to send out all the invoices. Something tells me all three could be applicable in this case.
We refused to accept any goods as from 1st October, and our last purchase invoice we had was dated 14/09/2008.
Have written to Zolfo Cooper and suggested either
we settle the amount apparently due once we have received the FULL sum from the appointed administrators regards the payment due to us, or the figure as goods and invoices received can be offset against the amount we are due, and we receive payment of the balance.
I have also stated that;
you can be assured we as a company have no intention of settling the amount we have showing on our purchase ledger, let alone the amount as claimed, until the account as outstanding on the sales ledger from MFI is paid in full.
See what happens from that
Re: Does anyone know of A.N.S.
Tell it like it is Bryan, you are getting too polite in your old age. 😉 I knew I’d heard the name before, kiss of death by the sound of it!
One to avoid then. I used to get terrible problems getting paid by AIG, and If related to Expert Appliance Care & MFI doesn’t bode well at all.
To be honest we are too busy to be fannying around with these obscure fly by night companies.
Alex
Re: Servis UK (Antonio Merloni) Bust!?
Taking it further, if the Retailer has gone bust, and if the customer took out an insurance at the point of sale, the insurer takes on the liability.
Alex
Re: UKW Meeting February 2009
Terry Jackson might be worth a tug.
You can try him by e-mail terry.jackson@electrolux.co.uk
His boss is kevin.wheeler@electrolux.co.uk
Alex
