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Re: A Little Privacy Please
Alex wrote:Would I be right in assuming Martin does not subscribe?
I can’t say I’ve seen his post, but I think I got the gist of his thoughts from what you say.
AlexI thought Martin was part of the subcribers.
My not seeing his post was because it was where it rightly belongs, in the moderators forum, then it all makes sense.
I have to say I thought there were cause for celebration. Never mind he will be starting school soon, wait till he becomes a teenager. (Sorry if I’m genderising here).
What I will do, in the course of respect for UKW I will partake in a glass of Shiraz and wish him all the best. His birthday is 2 days before mine, so another glass for me will have to be supped, then looking back I joined UKW on 17th June 2003, that means another glass. Then there are the 2 glasses a day to help prevent cancer, 2 glasses a day to reduce the risk of getting a cold, another 2 to aid the circulation and the heart. That will be 2 bottles, then I shall be riddled with gout.
Hard life if you don’t weaken.
Alex
Re: A Little Privacy Please
Would I be right in assuming Martin does not subscribe?
I can’t say I’ve seen his post, but I think I got the gist of his thoughts from what you say.
UKW is like any business, the staff knows very little on what really goes on, the meetings, the discussions and negotiation etc that take place. They do their bit, and think all we do is sit on our butts, browse the net and write letters etc. Point is if you tell them everything, they add bits on for themselves, make assumtions then tell us we have got it all wrong. If you don’t tell the troops you are accused of being out of touch, or dipassionate.
Damned if you do, damned if you don’t. The whole world is the same.
Alex
Re: Refrigeration Service
Get this…………..
Kev phones me up this morning, and offers the heater as above. Thanks, much appreciated, but the customer is such a tosser, I thought he can wait for the heater through the normal channels. Pint of order and all that!
Yesterday I get a letter from him that he is taking action through his solicitor as we plainly took his money, (£47.00) and have done very little towards sourcing the part.
Today he phones us to advise that through legal channels he got the director of CDSL to send the part direct to him by courier. (Don’t know if that statement was true) but despite being chargeable, CDSL did give him our number. Then phoned up at lunch time TELLING us we either call before the weekend, or he will insruct a lawyer to undertake procedings.
Engineer is on holiday, and we offered him a call on Thursday next week. He is now going to sue us for breach of contract as we are recognised agents, and we have not fulfilled our obligations. We are not recognised agents, we have told him this verbally as well as by letter. Under these circumstances I’m now demonstrating the fact by not undertaking any Samsung refrigeration work at all.
Looks like I’m now about to get a criminal record by allowing an engineer to have 2 weeks off. Looking forward to 2 weeks rock breaking on Dartmoor, could do with a rest.
Alex
Re: Refrigeration Service
kheath wrote:
I have 1 defrost heater in stock, I’ll call you later regarding it.
KevinThanks for the offer, problem is I have one on order from CDSL, and the customer is such a TW4T that he can bloody wait.
I’ve told CDSL that I’m no longer doing this rubbish, and if this customer refuses the repairs, I will book the thing out on something else.
Alex
Re: Refrigeration Service
Maybe this should be under CDSL, but there again it is product related rather than service provider.
I made it clear to CDSL that I was not keen on doing Samsung refrigeration crap. However as we are dead, I stupidly took it on. To date we have not had a successful call. We cannot get part numbers, the site is impossible to navigate and unless you know some specifics on the machine that are hard to find, no chance.
We have part number enquiries on ALL they have passed so far, some have been resolved, yet the parts are not on their system, or we get the wrong information.
There is one machine that is a traditional 2 door, look on the web-site, you get an American cabinet.
We have chargeable call in our system that we called on 25th May, needs defrost heater, we have been given 3 different part numbers, and there are none in the country. Customer is giving extreme grief despite my warning to him that we may be struggling on this one. I even offered to tear up the cheque on the day of visit and walk away. Now he is demanding a full refund, and reported us to trading standards for Mal-Practice.
He aint getting it, I have had no support what-so-ever on this rubbish. So, I phoned Dave Parker, left a message I’m not doing any more of this sheit, then turned my phone off.
When I’ve calmed down, I may consider pasting some of this into the main forums, but I don’t want to make it look like I’m being obstructive, or goading others along, as if others would be influenced by my rantings in any case.
Alex!!!!!!!!!!!!!
Re: LGH AON At It Again 😕
I’ve always sent my MFI insured direct to LGH. Suppose in view of recent circumstances it will be prudent to go through MFI in all cases.
Following my dispute with LGH yesterday, today I spoke to a different operative and he was helpful to the extreme. He explained the normal procedure in such cases and surmised his colleague from the day before failed to follow this.
You would think they had been reading the site!
Alex
Re: Got What I Wanted
Still a bloody shower. Possibly the worst insurers I deal with.
Will copy & paste my earlier posting to the main arena, suppose I ought to.
Engineers don’t get mad though!! 😉
Alex
Re: Got What I Wanted
I’ve always sent my MFI insured direct to LGH. Suppose in view of recent circumstances it will be prudent to go through MFI in all cases.
Following my dispute with LGH yesterday, today I spoke to a different operative and he was helpful to the extreme. He explained the normal procedure in such cases and surmised his colleague from the day before failed to follow this.
Alex
Re: World Cup 2006
For the Scots, or those that don’t support England.
Re: Dasa – Worth Joining
Jackal wrote:
I am particular interested to hear from any members whom had previously resigned and then rejoined
JackalThat’s me then.
Left when it was nearly £600 p.a. and could not justify it. At the time Chris Hayter was still there, but due to illness he lost the plot. I’m back in now at £250 p.a. and I believe it is less for smaller operations. They have changed to a 2 tier structure regards fees
There have been changes, and things are on the up. At present it is run by volunteers, but that has removed the biggest expense bill, allowing scope to re-consider the fees. It is still spasmodic at times, but bearing in mind they way they have had to do things, and run by businessmen who have their own companies to look after, they aint doing too bad.
One thing they do need is members, and they are gradually coming back.
What you really need to see is a posting from a member of the DASA council who can tell you how it really is.
Alex
Re: Network Seeking Agents
I won’t say Poacher turned Gamekeeper as there are some cracking ideas in this. I like it.
In particular the Shareholders Scheme.
One thing all these companies want is single platform invoicing, not individual invoices from 70 odd different companies. Almost one stop shopping. Dangerous territory when it comes to insurers though as we seem to be penalised lately by a few, and one dispute could taint the whole operation. In addition some insurers are looking towards fixed priced servicing including parts.
All that aside though, I’m up for it and really think there is mileage in this.
Go for it!!
Alex
Re: Got What I Wanted
One thing Bernie Seaman made clear……………………….
There is no means of differentiating LGH calls from the system, and filtering them out. He told me I’m contracted to do ALL their work and must therefore must oblige. He was not best pleased.
So reading what is in the rumour mill, (which to be honest I thought was misplaced, should be in General trade IMO); how are those that are declining LGH work going to be able to manage this, and will they be able to use a threat of witholding labour and succeed.
Interesting.
I’d like to know if there is a legal precedent regards this 3 Month thing.
Alex
Re: Got What I Wanted
Tony Brown must be well aware of this as I had a phone call from Bernie Seaman after I threw my toys out the pram. He mentioned he was not happy regards postings on UKW regards a connection with MFI. He was less than happy when we charged a customer of theirs today.
I intend sending all my MFI invoices via MFI when it comes to their calls. However I’m concerned regards this billing regime as I’ve not seen anything on this.
I noticed Mark Garner has had similar, and he has gone as far as naming names. Be interesting to see if he gets a phone call in the same vein as the one I had.
If they sent details regards a new procedure regards MFI/LGH call handling, could someone send it to me?
Ta Bigley
Alex
Re: LGH AON At It Again 😕
London General Insurance.
As from today, Monday 12 June I have put LGH on STOP.
They owe me on an invoice going back to February which is for the sum of £171.06 on a Tricity Bendix Cooker.
They tell me they rejected the claim some time ago because the amount was above the BER limit, and the authority number we provided was incorrect. We never had that rejection, simply because they never send us rejects under separate cover. Usually one line in font size 8 on a statement with other payments giving us details etc. We have checked all statements received in 2006 and this rejection is not mentioned.
As we do very little work for them, this never came to light until today, when we received a payment on a subsequent job for another customer. This generated a phone call to them, and they advised us the only recourse was to submit for £150 inc vat. This I agreed to as it was not worth the argument. Then he proceeded to tell me they were not paying at all as the job was over 3 months old. I asked to speak to his line manager/team leader and he put the phone down on me.
I find this sharp practice to the extreme and we are now advising all LGH customers they are Pay & Claim. I’m simply not having this, and we are advising customers that are already in the system regards this. I have been advised that this 3 month rule is not in writing, and strictly illegal.
That will prevail until they settle this Claim of £171.06 in full.
Alex
Re: Is it any wonder???
I don’t know who will get fed up 1st, my lads who are trying to repair this rubbish, or Dave Parker for getting a phone call from me or my engineers for each one.
We sent a PNE on one, and I added a note requesting training. That generated a phone call telling me off. I was in Italy so missed that one.
The answer I find on these Samsung American cabinets is to be as awkward as possible, without looking like we are being obstructive.
I’m trying to make the product as big a thorn in their sides as ours. Probably won’t succeed though.
Alex
