Forum Replies Created
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Posts
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Re: Do we deliver to Washington State USA?
Wow John – we both had exactly 631 posts to our credit when you posted – what a coincidence.
(Of course I now have one more than you though) 8)
derbyhoppy wrote:Spending you time Imaging me in a Tutu – you need help!!!
Aye, I reckon I could do with some help. I’m struggling to get a clear image – have you any photos John? 😉
Re: New Machine… 1
I wonder what’s with the right hinge thing? Miele are the only others I know with the hinge on the right. Apart from the obvious occasional situation where it’s more convenient for a customer I can’t think of any reason why it is better on the right – or left for that matter.
Re: It has been suggested…
iadom wrote:
😯 😳 I’ll put a matress in the back of the Volvo if you want. 😆
Jim.Jim: I think I should focus on the new ISE, your proposition is a distraction I should fight – no matter how attractive.
Re: It has been suggested…
iadom wrote:You are soooooooo wrong, wait till you see Cher, 👿 😯 😆
Jim.Jim, she will be there at the same time as the drinking session so I will miss her too – therefore I’m still right 🙂
Re: New Machine… 1
If that’s the case, I can certainly see Washerhelp recommending the (new) ISE whole-heartedly, instead of in the relatively restrained way I currently do.
Re: New Machine… 1
How does the build quality compare to the Asko of the late 1990s when I was an Asko sales dealer? They were the only machine I ever saw that rivalled Miele.
Re: It has been suggested…
When I saw that this meeting was scheduled for March the 16th (which is me birthday) I regretfully discounted the possibility of attending as the wife would undoubtedly object to me gallivanting off on my own at such a special time.
However, after receiving a reminder about it the other day, I casually mentioned it to the wife who to my surprise offered no objections. This delightful turnaround is due mostly to the fact that she’s feeling out of sorts with me and going through a mid life crisis. She’s going through a phase (temporary I hope) where she’s not overly bothered about me not being around. So, I’m free to come. Unfortunately though all the rooms have gone and no one’s replied to my email at the hotel enquiring if they could squeeze me in.
Still, I can still pop down, but will miss the most important part – the drinking session.
Re: Repairer’s right to charge for not fixing machine?
kwatt wrote:As Andy originally said, he only has one side of the story here and, frankly, that’s not really enough to pass judgement on one way or t’other IMO.
I shouldn’t have quoted the part and the price because that put the emphasis more on the specific incident than the general principle that I wanted to debate about. I meant for the debate to cover any incident where a price is quoted to repair, but fitting the part only reveals a more serious fault that renders the machine BER. I can’t imagine a good argument for charging the customer for the part that they clearly don’t need unless it was made clear that this was a risk the customer would be taking.
My opinion (also expressed by K) is that the risk should be with the engineer. If he isn’t prepared to take that risk, he shouldn’t do so, or should try to negotiate what the customer would pay in the event of the repair failing. Otherwise anyone can go out and try to fix something with their best guess safe in the knowledge that the customer will foot the bill if the guess is wrong. The customer’s understanding is that they are calling out an expert.
That doesn’t mean though that no charge is justified. My personal method would be that even if I had more than one trip, maybe had to order and even pick up a part. If once fitted the machine was BER I would charge exactly what I would have charged if I had established the machine was BER on the first visit. The logic of this is that it’s too rare an event to frighten customers off with warnings of possible wasted expense on a failed repair attempt. And that warning customers by telling them they’d have to pay more if the repair failed would cost more in loss of jobs than soaking up the odd cockup.
I agree with you Spuddy, passing comment or judgement on another repairer is unprofessional and undesirable as, at some stage, that repairer is very liable to be you and the customer just one that’s taken the hump with you. Again, I don’t think that’s indicative of a good or bad repairer unless it’s epidemic or any issues left unresolved.
I too am very uncomfortable with passing judgement on fellow repairers. Sometimes you can’t help it if something blatant appears to occur but the customer’s side of a story is always only half of it and the other half can look quite different.
I am very fond of telling people that you don’t stand or fall on what you do right every day, you stand or fall on how you deal with it when it goes wrong. That is remembered far more than when you just do the job you’re supposed to do.
If you think about it, it’s more reassuring dealing with a company who you know takes problems and mistakes very seriously, and pulls all stops out to make sure you remain satisfied than with a company where the issue doesn’t get tested because no problems occurred. I’d rather deal with companies where nothing does go wrong of course, but bizarrely, you can end up more impressed if a problem occurs and is dealt with very well.
Re: The case of the missing avatar.
Cheers. The old mysterious haloed one’s no good now you’ve seen me in real life, and know I’m not mysterious or grey and I don’t have a halo 🙂
Re: The case of the missing avatar.
Mine’s not missing, I just cannot find an option to upload a new one anywhere.
Re: Which Review Of The CI555
It’s so easy for comments to come over differently than how you expected and it’s good to get a reminder of that. It was a bit too subtle for text I think. What I meant by “I bet Ken can’t be doing with things going easy and smoothly – it unsettles him as he starts to anticipate things are bound to start going pear-shaped any time soon – and that’s stressful.” is that (like most of us) we are sometimes so used to things going wrong that if things start going right we can start to get suspicious that it won’t be long before sommat goes wrong. It was just a general light-hearted comment.
I can see now reading it back that it could be interpretted as a dig at K but I’m sure K knows I don’t do that sort of thing 🙂
