Forum Replies Created
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Re: What’s the current SSP for Hotpoint FHP motors please?
That’s more like it. Cheers.
Is that with the holders though? I just saw the pic on shop@ and they are just the brushes. The ones I’m talking about are in the holders.
Re: What’s the current SSP for Hotpoint FHP motors please?
Doh! 😳
I made a boo boo. I ommitted the word “carbon brushes” from my topic. I meant the price of FHP motor brushes.
(bows head, looks at feet, hands behind back, and whistles)
Re: What’s the current SSP for Hotpoint FHP motors please?
What? 😯
Isn’t it about time there were laws against this sort of thing? So presumably, to get a Hotpoint engineer out to do routine repairs on a (say) 5 year old washing machine would cost about £180?
Thanks for quick response Dave
Re: tool boxes
maltheviking wrote:… you will soon need a new shed 😆 😆
In the shape of a giant toolbox 😉
Re: British Gas To Drop Appliance Servicing?
kwatt wrote:Also, as the manufacturers have allowed historically for decades in some cases, for their information to be freely used without any challenge it would now be very difficult to do a u-turn and sue for the use of that information.
K.If I remember right, Hoover and other manufacturers fell foul of this regarding pattern parts about 20 years ago. They tried to clamp down on certain pattern parts but because they’d allowed an industry to flourish, it was too late to stop them.
Hopefully someone wil correct me if I’m wrong.
Re: Customer Care
The public don’t want a better service. Anyone setting up a shed, but paying out much more in training, and better staff wages, so that they can give excellent advice and customer service is likely to just go bust. The public won’t pay for it in higher prices, at least not enough of them to support a shed. They’d just go there first, get the “free” advice, and then buy cheaper elsewhere. It makes me sad to say such things 🙁
Re: Am I Liable
Sometimes I’m totally amazed at the levels some independent white goods engineers will go to for their customers. (This is not a sarcastic comment) It sounds like this customer thinks you’re a soft touch and is trying to take advantage of your extremely generous customer service. It looks like she’s taking the proverbial …
I always thought I gave excellent customer service but I can’t imagine going that far. The time and hassle involved in fixing the Hotpoint bearings (free of charge?) would surely wipe out any profit on selling the new machine in the first place.
Again, I’m not being sarcastic when I say that I find it amazing how far some of our members will go to keep a customer happy – too far at times 🙂 and I find it puzzling and inspiring at the same time. It makes me even more confident about the ISE’s future – as long as we can show the customers how much better the local repairman can be. We’ve decades of cowboy paranoia to overcome, which won’t be easy.
As far as the consumer law goes, if a major fault occurs within the first 6 months, a customer can reject the machine on the grounds that it must have been sold with the fault already present (inherent) unless the seller can prove otherwise. But if she accepted the repair I expect she can’t then reject it.
You might find this useful – A traders (consumer law) guide
Re: Customer Care
Mr Julian Richer has shown you can have cheap prices and staff with excellent customer service & product knowledge, although he’s had to avoid the High street to be fair.
Re: If you *had* to choose, which would you buy..?
LOL. That’s way too easy Goatboy. The point of this one is it’s a tough call, and sometimes, pricewise I find myself having to recommend Hoover or Hotpoint and it’s always Hoover. Maybe I am too sentimental about Hoover having repaired them since the beginning, when I was but a lad.
Lots of small testicles ey? I’m sure I could find a use for ’em somewhere.
They aren’t a bad band btw – The test-icles. Who’s have thought a thread about Hoover or Hotpoint would end up here?Re: If you *had* to choose, which would you buy..?
To be honest, I always found Hoover better than Hotpoint. These days it’s more Candy V Indesit, but even the consumers group Which? still, occasionally feature Candy in their best buys, which always did dumbfound me. In fact it was one of the reasons i stopped subscribing to Which? in the early 80s when I couldn’t believe they were worth recmmending.
Personally I still think Hoover are better.
Re: If you *had* to choose, which would you buy..?
But would it be a Hoover stick or a Hotpoint stick?
Re: ‘A’ rated T/D?
Unfortunately, whenever you offer rewards for achieving things, or targets, people come up with all sorts of enterprising ways of achieving them.
Government targets on hospital waiting lists are a prime example, as are crime stats and ambulance call out times. All perverted by tricks and statistics so that the original good-intentioned aims are adversely affected.
Re: ‘A’ rated T/D?
If the dryer is really on for 8 hours, and is tumbling for most of that time, I wouldn’t call it a gimmick, I’d call it crazy Martin. Respected or not, many companies have to struggle to keep afloat in these highly competative times and have to come out with “innovotive”? ideas to survive.
The “A” ratings have become partially discredited in my eyes because (correct me if I’m wrong please) it appears that a company can sell a washing machine with an “A” washing efficiency rating – even though only one, extremely long program achieves the status and most people wouldn’t use that programme because it takes too long. Aren’t the public are being conned a little? To me, an “A” rated tumble dryer that only achieves the rating if left on for 8 hours is taking this deception several steps further and as people have pointed out, what’s the point of a dryer being economical to run if it wears out and needs replacing or fixing much quicker?
kwatt wrote:Sell it without telling the customer about the cycle time and they wouldn’t be best pleased. Tell them about it and I suspect many will then switch off.
K.
I can imagine more than a few outraged customers demanding their money back with the words, “You’re ‘avin’ a laff intcha?”.
I have to agree that, if true, an 8 hour cycle does seem like a bit of a joke. As Martin says though, we have to be careful about jumping to conclusions, though I wouldn’t be surprised if just turning the heaters off, and leaving most dryers running for most of 8 hours, wouldn’t produce similar results 🙂
If someone wanted to avoid the damp and potential condensation associated with hanging them on a clothes horse, or if they just had no where to hang them then maybe they could find it useful but selling one to ordinary users as an A rated appliance without the 8 hour caveat is asking for trouble.
