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Re: thomson twintub
Does anyone know if these are decent machines? I’ve never seen one. Whether or not they are as good or better than the Hoover and Hotpoint twin tubs, with the absence of anything else, and a customer really preferring a twin tub, would you be happy to sell one?
Re: Guarantee cards in new machines.
The advantages of sending the guarantee registration card off (for the customer) is that they will be notified if any subsequent modifications are required, or safety recalls occur. Plus (depending on manufacturer) they may be registered for extra long guarantees. Miele and Bosch for example give their 2, 5 (and even 10) year extra guarantees on condition that the customer sends off the guarantee registration card.
It’s understandable that independent sellers don’t want these cards sent off as they don’t want manufacturers interferring with their relationship. I used to fill them in for the customer, and then keep them myself, although these days, if I was selling a washing machine where a manufacturer gave more than 12 months guarantee I would have to send them on.
Re: ISE on ice?
Hi Sean,
I’m ready for action. Big review all written and waiting to go up as soon as I get a link to track sales 🙂
Re: ISE on ice?
I suppose “sold the second one” doesn’t have the same ring? 😉
It’s a good sign that there are no problems posted, I was just starting to worry that there was only the one sold so far 😀
Re: Wash-it washballs?
What results can be obtained by just washing with nothing in except laundry I wonder? Maybe the same as with the eco balls? Also, what do proctor & Gamble say? They must have researched them, as they are a potentially serious threat to them if they could be shown to work.
Re: Please help me write about the ISE washing machine
Hi Martin,
It’s difficult not to use comparisons though because it’s not a unique product, it just has many unique aspects. With any new product, customers have to compare what it offers with what already exists. There are probably many people who aren’t fully clued up to the costs of fixing some machines. I agree if you mean you shouldn’t slag off the competition though.
If we are saying buy this product instead of the others, we have to give the public pretty good reasons don’t we? If the new product is a lot cheaper than the existing ones then no reasons whatsoever are required as joe-public are suckers for a cheap price but when you give reasons, you have to back it up with facts. It’s no use saying our repair costs are cheaper, they could be £1 cheaper and the boast is still genuine. I’m just talking about using a couple of facts to back up some claims
Re: Please help me write about the ISE washing machine
I think Martin was meaning after the 5 years are up. Will spares for the ISE definitely be a fair bit cheaper then? I have no doubt that UK Whitegoods won’t be looking to profiteer out of the spares, and will only take a small markup, but if the manufacturers stop using those particular PCB’s or motors in their other washing machine production lines, I fear prices could go up to potentially uneconomical rates simply due to economies of scale.
I suspect the current crazy prices of PCBs motors, drums etc on Indesit and Servis (and others) aren’t necessarily a result of simple profiteering by manufacturers, I suspect it could be because it’s genuinely expensive to produce just a couple of thousand PCB’s for spares, of a type that’s no longer being used in current washing machine production in massive quantities.
Clearly though, markup by manufacturers must account for some of the (too high) prices and I could be wrong, it could be that they do price spares way higher than necessary.
Re: Please help me write about the ISE washing machine
Martin wrote:I’m not sure exactly where this would lead Andy? Price of spare parts and comparisons between brands is a minefield to say the least, Servis is a prime example. But putting this to the attention of the public whilst being a laudable proposition will only reinforce the belief that repairing washers (any washer) is not practical/economical. 🙁
Joe Public faced with this confusing and overwhelming expense will only dump their machine the moment it fails. And that is NOT doing us in the trade any favours. 😥
It would be nice to show (prove) the ISE machine as not only a very reliable product but also spare parts are cheap should it go wrong. But I don’t think the public at that stage would believe you as their confidence is shattered by seemily popular brand named products failing so catastrofically. 😕
I understand your point Martin. That’s the dilemma with having two different parts to a business, selling and repairing are two separate entities and can compete against each other. Many in the trade do both. Things we say to persuade people to buy can be detrimental to the repair side, and things we say to persuade people to have a repair can conflict with the sales side.
The truth is that the majority of modern washing machines *are* too expensive to repair if they require a motor, bearings, tub, drum or PCB, and people will *not* have them fixed and – people are *already aware* of this after suffering it for the last 10 years and more. It’s been going on for too long and is killing the repair business, I am not the only one who’s packed the repair business in after many, many years. Out of all the people I knew (very well) in the repair business there is just one left (out of about 12)
This is exactly what ISE is trying to reverse. I can’t see any other way that the situation can be reversed unless the public stop buying the rubbish and buy something like an ISE The beauty of it is that the ISE isn’t just about selfishly trying to help the repair trade, it’s about giving the customers what they really want – they just don’t realise it’s what they want yet 😉 because they have meakly accepted the current status quo and think there’s nothing they can do about it.
Re: Please help me write about the ISE washing machine
Thanks Dave, that’s the sort of thing. Model numbers not essential. How much would a Hoover / Candy washer cost to fix if drum bearings fail I wonder? If I remember right the official solution is to replace entire tub.
Re: Posting in the future
I thought that, but then thought setting to GMT would automatically follow the actual time in the UK. Fancy having to manually adjust me forum twice a year – it’s bad enough having to alter all me clocks. I let our-lass do the clocks, but she won’t have a clue how to do the forum.
Re: Posting in the future
Nice one Dave. Thanks.
Weird thing though, I had to set it to GMT + 1 hour to get the right time.
Re: Posting in the future
I mentioned it because on my forum, I can set lots of settings like the skin etc in the control panel and wondered if same was true. It’s bizarre that I only just noticed it.
Which reminds me of an amusing (IMHO) bit of grafiti I saw round our way.
It said –
“Notice: If you’ve noticed this notice, you will notice that it isn’t worth noticing.”
Re: Posting in the future
GMT + 10 hours? Crazy man 😯
Can’t the administrator set that sor t of thing as a default?I get
Forbidden
You don’t have permission to access /modules.php on this server.Re: Six Year Guarantee
Yes, it covers you for damge or injury caused by a product you manufacture or sell.
