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From the point of view of the service engineer, this intermittent fault is one of the most difficult to find. Because this machine is computer controlled, you can’t diagnose things quite so readily. However, if the machine spins during a wash/rinse cycle this could cause water to come out of the soap dispenser and subsequently give the impression of a door leak. In this case it seems the engineer has carried out the correct repair process but as stated earlier your gripe is with the retailer.
Ah – now to continue where Daf left off – if ever there is a wonderful scenario – Servis oh service? – Call comes in, it’s been sold by DSG, service visit follows, module fault, order parts (well there are about twenty five different modules for this model each at £75 apiece) Return call 10 days later (if your lucky) to find customer has had an exchange. Quote ‘we only pay half rate if its exchanged’ Thought – whats the point of repairing anything for DSG if its within 28 day exchange period. Or better still an infamous work provider. Zanussi job, bearings – out of stock. They arrive 5 weeks later and the parts supplier phones up same day to ask why you havent repaired machine within the timescale. Its of course your fault and they give you a bollocking – God really is a comedian!
On an associate subject, we have been lately noting that a certain company (sos) seems to have great problems advising what the model numbers are on jobs coming our way. As Ken so rightly says, to cover all the models, we need a removal van and add to that the ‘you will buy from our designated supplier with no mark up’ & you’re up the creek. Mind on the bright, side if all the manufacturers keep going belly up, we’ll soon only have afew models across the market.
If on the other hand the manufacturers/wps supplied parts FOC together with a decent up front stock of useable spares, it would allow the smaller companies to free up monies tied down with van stock. At the same time giving us a better first time fix rate. At the moment we seem to be fixing stuff from such a diverse range of manufacturers/own brand groups that the first time hit is just crap.
Yes – I agree with Dave, we have a number of washing machines and f/freezers on backorder at mo. Don’t know how long we can keep the customer waiting.
Megger
Try Celtek Electronics think they,re in Preston but I’ll put the details on the site tomorrow. They’ll do an estimate if requested and can also calibrate if required. They also keep quite abit of stock and second hand parts for older test equipment. This is particularly helpful because from experience AVO/Megger seem no longer able to repair anything thats more than a couple of years old. We use them for all our test equipment, a helpful company that does the business. Dave I’ll call you direct tomorrow when Im back to work with all the details.
Re Ken’s last para – Interestingly, thats exactly what I said to MFI when they came to visit – My logo, my company, my name, the buck stops under my chair. That caused a laugh from the reasonable and realistic MFI team. Its nice to deal with non bullsh***s for a change.
I am an ex-member of DASA, but I have to mirror the comments made by Del, Dave Conway and Ken. To those of you ex or non DASA members out there watching, and those of you that have contacted me recently, be aware that there is a raging debate going on about Network-DASA. Now is the time to get your five penny worth in, I have no doubt that the AGM will be something to behold, but you need as many questions answered before the meeting. With respect to DASA members,we whilst no doubt welcome, are guests to their meeting. Currently, the cat is being skinned, time for you to pull its tail!
Hi Woody – We are currently doing work for GB DAR. If you had asked me twelve months ago what I thought, I would have suggested you purchase a bargepole. Most of the things Alex muted are still going on and we have massive problems with getting spares before the retailer exchanges the machine and then subsequently only getting paid half the service fee. However, once you get established, whilst they do not pay top money, they do pay on time and they also pay for parts to be returned should the machine be exchanged. Not the best nor the worst of the WPs
Firstly, before anyone gets the wrong idea, I have to say that I am 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} in favour of the network. I have no problems with any of the criterior covering standards of workmanship, response time, or customer satisfaction issues. However, there are a number of the Whitegoods Forum contributors, who are not DASA members, or are ex DASA members and who left because we had problems with DASA personnel or felt that DASA did not represent the views of the smaller companies. Whilst Ted and others, indicated that DASA will change (whitegoods forum meeting) those of you that are members must realise that to the outsiders DASA must stand on its merits. The cost to individuals is far higher than compareable groups (FSB = £80 per annum) and as such therefore DASA must produce higher gains. I appreciate that DASA is having recruitment problems, but to indicate to those of us that had pleasure being part of “pressure group whitegoods”; that we must be part of DASA to be part of the network is just plain wrong. The extreme analogy is a WP saying that you must pay us fees to get the work! Once again I would say that I favour this network but would much rather be part of the network first and then join DASA after consideration.
