Forum Replies Created
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Posts
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Re: Fixed Rates
Ken – Guess no one responded because we all agree with you. To illustrate how some manufacturers are out of touch (or just greedy) my local competitor charges £65 per call and £50 if he has to revisit. Only does chargeable work and drives a Merc. We on the other hand charge £30-40 per call (depending on manufacturer) and drive a bucket on wheels. My lord I beleive you case has merit.
Re: Zanussi FL1084 – 914780083
Thanks Wilf & Chris. Old installation being going for ages – Chris which board?? Timer or module?
Re: 134a pressures
Broad brush – With the compressor running, somewhere between 2 and 5 psi. Hope that helps.
Re: Whatever became of the Titan W/m?
I did hear that one of our loyal members is being used as a consultant on the project. Guess we had best watch this space.
Re: UK Whitegoods Meeting – Feb 06
What time is the training on Thursday night and what time do we start on Friday morning??
Re: Profit & Loss
It never ceases to amaze me that despite being shafted, we continue to work with these people. Classing myself as a three times loser, I think I may have learned the lesson that leopards really do not change their spots. Never the less, time after time in these pages we see friends struggling because (quoting Ken) ‘these leeches’ have no ethics, no thought for agents and even less for whether the agents survive or not. They just do not care. We have to sort out their stroppy customers that have had to wait for service; we bale them out when they drop a clanger, we have to explain to the customer that the all cover policy they think they bought at the shed doesn’t cover this or that. We have to stand the cost of rejections that they sent us out to repair, because they decide that this is customer negligence. They don’t consult with us when they change the system, they don’t give any technical support/training and then complain because we haven’t completed the job. It goes on and on.
To the new members, take the time to read some of the archive writings about the good, the bad and the blasted useless. We are moving on, and those that have been with UKW awhile can see the changes. We are not radical we are just working engineers who want a living.
Regarding Project X, this is something that us independents have been requesting for years. Its a chance to give the sheds a run for their money whilst at the same time making abit of brass. All the questions in other forum areas are very valid, but you have to ask, where else or whom else offers the customer such a good deal – remember, you are in the customers home, its now your customer.The package is total, cradle to grave. It has now become personal. At this point in time what have we to lose – some will sign up to sell the product, some only to service it, the latter have no costs involved, its a win win position. Those of us with faith in the design team, will give it a go. ❓ ❓ Still thinking about it – the last train is shortly to leave ❗ ❗
Re: Hotpoint Advertise Franchises!
Yes – What a surprise, getting short of money, so they throw out all their own engineers and sign up for francise. Then of course that goes pearshaped and they go out to independents – but we learnt the lesson last time. They can’t get enough independents and they don’t have enough francise – lets bumble along for abit. Whoops, the retailers are getting upset – lets start back with trying to get our old engineers back! Now being a newboy to this industry (only 13 years) this is only the third time around the block with Merloni – Before you ask, yes we did get caught, but only the once.
By the way Ken – its nice to know Im listed as a friend :rotfl:
😳 😳 😳
Re: Diplomat ADP 8224 Error code E3, resetting thermostat? H
Most of the guys on this forum are independent service companies – if you have a look in the directory area you should be able to locate one who covers your postcode area. If not ask for further help and Im sure one of the many of us who do MFI work will help you out. If you know anything about electrical work you need to check the continuity through both the thermostat and heater element to confirm there function. If you don’t have any electrical background DO NOT mess with the appliance. Dishwashers do not take prisoners!!
Re: Hotpoint Advertise Franchises!
Talking emails – We didn’t get any, but then we were one of those that got stitched up the last time they were looking for agents. Trust seems to be a hard word for Merloni to swallow.
Re: GB DAR
Sorry might have misinformed you, it’s not us baling out – another good company from down south. We saw the light ages ago but it seems both Servis (UK) and GB DAR are still in the shadows – ‘vampires don’t come out til after dark!’
Re: GB DAR
I hear on the old boy net that yet another GB DAR agent has had enough. Couldn’t afford to lose money because of write-offs, poor technical support, unavailability of spares and half payments. Like us they were at their wits end, the manufacturers didn’t seem to care how many machines they wrote off. (at our cost) To be honest you get to the point where you think, bugger it why bother, I’ll just call in say hello and grab the £15.50 – Makes it easy. Sod the trade name, sod GB and sod KM. Perhaps Spinner or his cohorts would like to comment??
