[funkyboogy]

Re: trade qualifications ?

i had 3 days of 1 for travel 2 for course so yes £1500 plus loss , there is lots of agents that cant afford that – i certainly cant myself , so their is a sting in the tail if you want to educate yourself or any employees for that matter , i think there is some funding from the government but nothing to cover the actual loss,s incurred ..
apart from that i did enjoy it – i suppose its like your health – you cant put a price on it.

[funkyboogy]

Re: trade qualifications ?

james watt campus , i dont think they offer individual courses ??

but a good place to start asking questions about one .

[funkyboogy]

Re: trade qualifications ?

hi martin , ken the training is ongoing with various elements to it i done the microwave course in dec 12 – 2 days and follow up assessment in customers house which i haven’t had yet but i think they will now do a double with the course this week on laundry .

switched on the assessor said to me i will be accessing 1 of 2 things .. you will be either fixing the appliance or fixing the customer – confirmation that they are switched on to what ken was saying re customer care, and yes they do dive into customer care expectations etc.

the sdaq ( nvq ) is new but the guys who are teaching it have been around the block a few times .

samsung have flung a lot of money at this – sponsored training rooms etc , they also have a training center somewhere else that they have spent millions on i hear.

they have budget for 40 engineers to go through this year – the problem is getting time off to attend .

take my hat of to what they are doing , there’s not many manufacturers doing this if at all ..

if i was a trade body i would be making inroads and speaking to the college .

http://www.bmetc.ac.uk/samsung

[funkyboogy]

Re: someone pays for our appetite for the newest model

its estimated that in Britain alone we each have 4-6 old mobiles kicking around in drawers etc

well im of to get a couple of shipping containers , a boat and learn to speak Chinese manual

[funkyboogy]

Re: CURRYS KNOW HOW

or if they have any sense

call someone local whos not going to take card payment upfront , charge £149.00 to unblock a pump or adjust a part

so in a way yes manipulation – but maybe in a way they havent thought about – encourage customer to try round there local repairers

the challenge for us is to up our game , ive said it before we could compete – ukw repairs at could compete if we had the right budget – but this creates a unfair system where members who pay into budget end up paying for members who dont.. untill we sort that out the big guns will still laughing and taking our customers

[funkyboogy]

Re: Supermarkets

yip if anything that will give your customers the hump it would be cheap appliances – i think there more used to someone returning a can of beans . i suspect the the constant flow of unhappy campers may have something to do with the decision

[funkyboogy]

Re: Servicenet

is no one he can be reported to , surely he should be able to keep doing this ?

[funkyboogy]

Re: Samsung Technical Support Enginner Vacancy in Leeds

is this from samsung or an agent looking .. as ive heard samsung are looking for additional tech eng

[funkyboogy]

Re: Average material cost.

yes there are still plenty of easy fixs out their – blocked pumps etc , but equally there are plenty of cheap pieces of Chinese rubbish that cant be repaired due to cost of parts and customer perception, and lots of high end built in units with high cost parts .

it depends where you are and how much marketing you do – as im sure you will agree they wont just phone you without knowing what you do ..this is the hard part – you will need a buffer budget to find your feet and customers …

good web site £300 – 600 you can get cheaper .. monthly seo to keep you on google etc … £50 -100

other forms of marketing to get you started could be at least £200 per month

getting yourself a contract would of course helps – rates not that good – anything from £30 to £60..

i would say that it all depends on what you want .. self employed can seem great and it is great when you get it right – but it also has pit falls re holidays pensions etc ..

i would say if you are clearing 2k per month with and average working day – stay where you are ..

you can make big bucks on your own – or make a decent wage for less hassle – but you wont do it over night ..

ally

[funkyboogy]

Re: CURRYS KNOW HOW

franchise to some folk seem all shiny and guaranteed cash without all the usual hassle big corporate does all the donkey work – all you have to do is do your job and collect the c ..a….s…………………………..h. which never quite reaches your account and if it does will leave just as quick as it arrived ..

take my hat of to mike who has tried it and im sure will reveal the pit falls to any budding ukw who is thinking of same route ..

personaly im thinking of a krispy kreme franchise our local one took 60 k in 1st day – 10 thousand customers a days in the 3 weeks
http://www.scotsman.com/edinburgh-eveni … -1-2829809

and the traffic chaos http://www.dailymail.co.uk/news/article … -Gait.html

yeh you could say the Scottish have changed their diet from haggis suppers

[funkyboogy]

Re: CURRYS KNOW HOW

i dont think we the indys appreciate the fact that we are local to our customers – we should capitalize on this at every opportunity

google maps – etc , get your self on every free listing that you can find – yell , free index , bt – there’s at least 10 others

for every indy that gets on page one thats means one last slot for the biggies …

they all seem to have spirts of marketing – all you seen was 0800 for a while – got to be costing them a fortune – now you dont see so much – repcare the same .. seems to me that after spending huge amounts on ppc google they shy of and try the organic – look were local theme ..

i suppose currys is different as they are local ish ?? , repairing the product – thats another matter .

[funkyboogy]

Re: CURRYS KNOW HOW

i dont understand the obsession the big players have with fixed price repairs , if it wasn’t offered customers would simply go down the normal route..

its as if their management team have said oh look there doing fixed costs repairs …panic panic panic we will do the same.

no regards to how much it will cost them, i can only think theres a tax write off in this somewhere

[funkyboogy]

Re: CURRYS KNOW HOW

yip there is a need breed of internet customers

type 1, watching jeremy kyle on their 50inch flat screen, whilst booking a call ( on the £70 tablet of qvc )for their haire washer which is on 10 times a day to keep of with the 9 kids.

2nd savy customer with high end built in already done research on cost of parts .

3rd range cooker customer who waits until 9th fault until they decide to book .. yes 3 burners wont light , other ones go out . only half the grill works , one oven overheats and the other doest go past 100 degrees .. oh finally the rollers have came of the storage drawer – avoid school runs and there’s no parking.

bet they cant wait for the fixed cost repairs to roll in ..

[funkyboogy]

Re: CURRYS KNOW HOW

could be a good t&c to use .. diag over the phone go to customer find our real fault state t&c and charge accordingly ..

im sure thats what they will do , they just have a team of call center staff to baffle customers who question anything

[funkyboogy]

Re: CURRYS KNOW HOW

hopefully give customer a clue of what they can expect ,

just another big player adding to the already shrinking market of paying customers

on the plus side –
the customers that i speak dont seem to want to part with cash upfront to a faceless call center – they would prefer to deal with local co.

back to local marketing .. google maps etc

[Author]

Posts