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Re: Anglo Iberian
Not got the details from AIS. :conf: :conf:
What sort of due diligence was undertaken then? How can you take over another company without knowing the extent of the liabilities of it, you risk losing everything?
My sources tell me JTM are good guys, 😀 it seems they need to do a little more communication with the agents. I think one of the senior management team is a regular subscriber to this forum, I hope he posts an answer to allay peoples fears on the subject.
Regards all
Jackal
Re: Diplomat 920 double built in oven fan motor
Hi Malc
I think your model number is AHY4401. If so, the part number is 1170FANMTRB available from masterpart circa £30ish
Regards
Jackal
Re: samsung B1445V
Hi Rocker
The gen part number is DC90-11110K.
You can fit a standard askol pump to these also,
Qualtex part number is PMP88, you simply change over the filter frame.
Regards
Jackal
If you need genuine and are having problems obtaining one, I can supply, send me a PM
Re: Delonghi ESM465ST oven Fan fault!
Hi
Can you be a bit more specific with your enquiry.
Do you mean when you select fan oven, it works but no heat or heat but no fan or completely dead.
Its difficult to advise from a distance so as much info as possible would be helpful
Cheers
Jackal
Re: VAT De-registration
Not strictly true Washerman, the regulation will change to prevent handwritten VAT invoices for fuel purchases being used. Most stations will now produce a terminal printed one usually on thermal paper and these are perfectly acceptable and will remain so.
The idea is to prevent the local friendly garage handing out a stack of preprinted ones to one of his dodgey mates to claim his expenses back.
The use of a fuel card or an account facility is still not needed although fuel cards are by far the easiest way to deal with fuel purchases if your organisation is of sufficent size to warranty it.
Regards all
Jackal
Re: Call screening?
I think his £40.00 deposit is also is labour charge and call out fee.
We do the same and take £47.00 (£40.00 + VAT) at the point of the initial call. Customers are advised this by telephone at the time of booking so as to prevent any embarrassment when the engineer calls. It simply prevents the time wasters obtaining your knowledge to repair it themselves.
With regards to stupid calls, many years ago we took a call from a foreign diplomats secretary claiming the dishwasher used at the embassy was smashing the crockery.
We attended but due to a language problem in the kitchen could not speak with anyone to get a better fault diagnosis, so we just went ahead and tested the dishwasher. We couldnt find fault with it. After 3/4 of an hour messing about an interpreter arrived and questioned one of the staff whom pointed us in the direction of another appliance.
The washing machine. Yep you’ve guessed it, they were using the washer as the dishwasher because thats where they washed the clothes.
We could not beleive it, and yes this is a true story.
Thank god the country concerned dont have nuclear power 😀 😀
Regards all
Jackal
Re: flooring?
Alex is right regarding the offer of compensation. Doing this you admit liability so dont. However, document everything you do here in full. Backup every verbal conversation in writing and if possible, take photos as Alex suggests
Your legal requirements are to make good any damage you cause and you should really have liability insurance in place to cover such things.
You are NOT required to replace the flooring with the same items as originally in place. This would in most instances be impossible as they go out of style, or out of stock as you have found, but you are required to replace it with at least the same quality as that damaged and to a reasonable level to the same design as the one damaged.
You are NOT required to replace the entire garage flooring if the damage only relates to an off cut. You simply replace the damaged off cut, with something of a similar design and colour to at least the same standard as that damaged.
At the end of the day the worst that can happen is the customer attempts a claim through the county you will need to prove a defence of reasonableness (not a legal term but an easy way to remember it). The courts are tasked with the job of working out whom is telling the truth and then being reasonable with it. From what you have said your customers claims are unreasonable.
A couple of things to think about, I assume after repairing the appliance you returned it to its location. You state you didnt notice at the time of the repair, the damage. You only became aware of it when your customer phoned the office.
If this is correct, how did the customer find the damaged offcut? Presumably they removed the appliance again after you left and found it then, maybe they damaged the lino themselves doing this. How do you know the lino wasnt already damaged before you removed the appliance?
In view of your customers claims, I would be very suspect about whom caused what and when.
Finally, remember if it were to go to court, the customer would have to prove you were responsible.
Regards
Jackal
Re: new appliance
For washing machines why not stock an ISE.
Details are available on this site.
Jackal
Re: Beko wma1614 door seal and belt
Simon Hi
Part No.s first
Belt 2809040100
Door Seal 2804860100Connect have the belts in stock but not the door seal.
Masterpart have the door seal in stock but not the belt.
Seme have both in stock (or so they claim)Hope this helps 😀
Jackal
Re: parts no/price servis f/f m7665ff
Hi
Main PCB (at top) Part No. 546017100
Freezer Probe Part No. 502019400Also common on these are:-
Thermo fuse Part No. 502004000
Defrost Probe Part No. 502003800Regards
Jackal
Re: recalls
Aside from the excerlent advice from Kevin, what are the terms of your guarantee/warranty? Are these in written form for the consumer to see and maybe sign and agree to?
Technically, your work should be to a reasonable standard and fit for the purpose. Would you consider 3 months to be a reasonable standard and more over, if it went before the courts would they?
I would suggest that 3 months is not a sufficent period to be classed as reasonable, unless you made it clear to the customer before hand and they agreed to it. If this is the case, the customer doesn’t have a leg to stand on.
Getting good terms and conditions set out at the begining of business is always the best idea.
The R600 problem obviously needs to be addressed quickly as this of course will affect everything else you do.
Good luck
Jackal
