[johnmac11]

Re: Important Changes To Engineer Search

Hi Nige,

Go to the home page and them open the drop down box for “contact us” You should then see a button for “manage search”

HTH

John

[johnmac11]

Re: Hygena ADP8242 Exploded Views

Hi Carl,

You have mail.

John

[johnmac11]

Re: Remember, remember the…

kwatt wrote:One working day, b00ger, as you often have to track the damn thing down, hence the leeway.

I see your point but what if it said that parts will be ordered in 1 working day when possible?

John

[johnmac11]

Re: Remember, remember the…

I have stared at this for a while tonight and can’t find a lot to change, any thoughts??
My thoughts in red below.

John

Part 1
General behaviour expected from any member of UK Whitegoods

1. To be courteous and professional at all times.

2. To be presentable to the public and be clean and tidy both in appearance and in any work carried out.

3. To be contactable by phone, fax and email.

4. To communicate clearly and simply with the customer on all issues relating to the repair in hand.

5. Carry a minimum of 2 million pounds public liability insurance.

Part 2
Dealing with the general public, members should adhere to the following points

1. Shall always endeavor to remain pleasant and polite to customers at all times.

2. Should treat customers with courtesy and respect.

3. Should remain as open and transparent as commercially possible with customers

4. Will do as much as possible to accommodate the customers wishes and preferences

5. A landline DELETE?? contact number must be staffed during office hours or an answering service made available. An answering service should also be made available, out of office hours wherever possible.

6. Messages left by customers must be answered within 1 working day

Part 3
Call handling

1. Contact the customer as soon as possible, when the call has been received via fax/email, generally within 1 working day.

2. If your contact attempt, is met by the customers own answering machine. Then leave a message advising of your call.

3. Offer a call (where geographically possible) within two working days (48 hours) or a timed (AM/PM or other by arrangement) per the customers requirements or by mutual agreement.

4. If for any reason the call cannot be made as scheduled the customer is updated at the earliest possible opportunity and an alternative given.

5. If contact by phone or email is not possible, then a postal system should be used after 3 attempted contacts over two working days.

Part 4
Service calls

1. An appliance must be reasonably accessible to the engineer for repair, if it is not and there is any danger to the homeowner or the homeowners property the customer is to be advised and a mutual decision taken on how to proceed

2. All Members should adhere to current Health & Safety requirements as stipulated in law.

3. A best attempt is made to rectify the customers appliance should be made on the first visit negating the need for a further service call (in conjunction with 4.)

4. Always leave the customers appliance is a safe condition with no danger to the customer. If this requires the disconnection of the appliance then the engineer undertakes that responsibility of disconnection and documents this clearly as well as appraising the customer

5. After repairs the appliance is checked for function (specification test) and that it is in a safe condition for the customer to use

6. Wherever possible the appliance will be replaced back into situ as was or the customer fully appraised of the reason/s that this is not possible

7. Any used parts and packaging will be left tidy for inspection and correct disposal by the customer, in line with current legislation
SHOULD THERE BE A SENTENCE IN HERE REGARDING GAS SAFE ENGINEERS FOR GAS REPAIRS AND ALSO ADVISING THE CUSTOMER TO CHECK IF THEY HAVE A GAS SAFE CARD??

Part 5
Spare parts

1. All parts & labour on repairs will be guaranteed for a minimum of 6 months from date of purchase With the exception of one shot safety devices, plastic parts, or where the appliance has been subjected to misuse

2. Any spares required to be ordered, shall be ordered within two working days SURELY THIS SHOULD BE 1 WORKING DAY?? of the visit

3. Any information of delays with a spares order notified to the repairer will be relayed to the customer as soon as possible

4. Customers will not be charged for spares that they did not authorize and specifically request.

5. Customers will not be charged for missing or damaged spares

Revised edition 2nd September 2005 by UK Whitegoods Advisory Council

Sean Delaney
John McKenzie
Chris Chantrell
Alex Reed

[johnmac11]

Re: Remember, remember the…

I will have a bash when I get back in this afternoon.

John

Just a quick edit: I can believe it was 6 years ago we did this, I feel old this morning…

[johnmac11]

Re: Advice

kwatt wrote:Should I post this.

Could you not get to sleep last night??
I found it a hard read this morning as it appears to be fragmented and I have a vision of you with a glass or two of JD in your hand as you pounded the keyboard :rotfl:

I think by posting this you might burn a few bridges with DASA but it is all gospel so to hell with it, go for it, once it is edited…

John

[johnmac11]

Re: UKW 2.0

I just noticed a typo in the “find an engineer page” it says at the bottom

We have a temporary problem with teh calendar on the module for selecting a call date

John

[johnmac11]

Re: UKW 2.0

I can see myself on the search for an engineer facility but I don’t come up as a WTA member, is this work in hand?

John

[johnmac11]

Re: UKW 2.0

Hi Ken,

Have you took the “manage search” link offline, I tried to get in a few times in the past 10 minutes and get a 404 error.

John

[johnmac11]

Re: UKW 2.0

OK, your second favourite place, Vegas here I come….

John

[johnmac11]

Re: UKW 2.0

kwatt wrote:just saw a successful call going through to someone for a New World range, so it’s working. 🙂

K.

I will now add new world to my appliance list 😆

Sticks and stones………..Call me a pig if you want cause i dont care 🙂 I am off to your favorite place on the 29th and wont be back for 3 weeks :beer:

John

[johnmac11]

Re: UKW 2.0

Hi K,

Just tried it and changed a few skill sets and appliance types and it works fine but in the areas covered box there is no data and in the engineer search I don’t appear??

John

[johnmac11]

Re: Smeg timer part number

:eeek: just looked on CDSL and part number 816290735 is £112 ex vat but part number 816291317 is only £75 ex vat.

Is the only difference the back light colour?

John

[johnmac11]

Re: Smeg timer part number

Thanks Mark,

I took a picture of the rating plate and it is B72MFX5, must be old age creeping in 😳

John

[johnmac11]

Re: F&P Fault Code help please

Hi Debs,

PM me your email and I will send some info.

John

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