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Re: Just Answer
Well this happened to me this AM.
Gent phones me and asks me how much to fit the sensor to his Scrhiber 😀 Fridge, I explained my call out to diagnose etc.
He explains the sensor is the fault, I ask if another firm has called.
Nope was the reply, its all over the internet that this sensor has gone on this model, its £17.58, I want to know how much it’ll cost to fit.
Aparantly £25.00 is too much, so he is doin it himself.
Without the good old internet, he’d have no idea how to get the part never mind finding out about common faults.
So no I’m not winning, I just lost a decent call.
Re: Just Answer
Martin wrote:
Fitting parts wrongly diagnosed, incorrect wiring, bodgers and numpties….all goes with the territory in our daily working lives. The trick all the while is making money from others misfortunes and in many cases others mistakes and misgivings….it’s what we do ATEOTD. 8)My point was these sites encourage people to step further than they they would normally.
That internet numpty may well have had you repair it before that web address excisted, so you haven’t gained a client, my point being that for every numpty who lucks up there are many who don’t, thats my point.
Once simply removing the lid was enough to deter a person.
For every idiot that lucks up there are probably hundreds solving the problems.
Imagine if that person had fiited the interlock, thats one you lost.
If your hoping this site is goin to bring future business, I’d recommend you didn’t hold your breath, future headaches, more likely.
In the 90’s I’d change carbons several times a day on various machines, now I rarely change a set.
Same with Fan oven elements, now Mr Smith goes on line, gets an element from E spares, watches a demo, job done.
I prefer Mr Smith to ring me, I guess the 8 or so repair businesses including spare suppliers near me that have gone belly up would prefer it too.
The hard jobs now mean they purchase new, quoted £20.00 labour to repair an oven last week and was told that was too expensive.
With the closure of competitors business should be increasing, its not, people on this forum are reporting quiet periods and askin themselves what is goin on.
Simply.
The internet has reduced repairs further, people are managing to fix themselves or goin to purchase cheap replacements, the rest are the scraps we fight for.
Re: Just Answer
The more popular these site become the more hassle, yes they’ll call us when all else fails.
Imagine you get called to an appliance that has had a part fitted and blown, you go out and re fit a part without finding any other cause and to cut a long story short your new part blew because the wiring was messed with and incorrectly placed and as you did it wire for wire you messed up as well.
Who then is responsible.
It could happen.
It’ll become another question to ask, soon well need to be trained as CSI investigators before we touch something. :rolls:
Re: Thanks for that….
I (almost) never answer the phone out of normal working hours.
Thats my numpty filter.
I may loose work, but everytime I here it ring and have given in to the voice in my head, its turned out to be an idiot.
I did it this Saurday, 6.10pm, I left it ring, got voice mail, Beko cooker faulty (2nd alarm bell rings and ignored), so I ring back, its not workin the rings or the oven, grill ok, can you give me a price, not really it’ll be a guess, but my callout gives 30 minutes labour to diagnose etc, he decides that I’m not worth the call out and states he’s goin elswhere.
Arsehole.
I considered billing him the phone call and the 10 minutes conversation. 😆
Lawyers bill for phone calls I think its time I did.
Re: Thanks for that….
Totally agree.
I always take my call out charge on the first visit when ordering parts or having to pay out, I also rush too finish the job, once a few days have passed clients tend to change there minds so its best not to drag it out.
I doubt they will pay an invoice and I’m not sure if you can recover the cost anyway, worth trying though, but they’ll probably tell you what to do with it.
Re: Tried to advertise with a local directory
Ditto that has been said above.
You have to target women and therefore think like one. 😥
They tend to have a draw/folder or notice board full of papers for when there required, so a business card or other form of ad would work better than a great big directory, which they know from experience they’d never find the company they wanted in the area they’d look.
All the calls I used to get from these directories came from other ad companies lookin for suckers.
Re: Importing elements
Its kinda ironic that we the UK send £3 Billion every yr to China from our oversea development fund.
The stuff you find out at election time, its amazing. 😯
Gotta hand it to China, they certainly no how to luck you. 😀
Re: work dead
Abroad.
I booked a return ticket with Ryanair for 3 peeps, £18.00 to Malaga, Southern Spain.
😆
I feel others maybe leaving the UK behind.
Re: insurance work
There are pay monthly web solutions starting to come into the fold.
Basically you pay them around £15 a month, they design, optimize and manage your site and traffic sources.Far more profitable than yell or the free ads, but it depends on your market, if your in an area that has middle earners a web present is important, if your surrounded by Beko and Haier users, forget it, your better off drinkin in the local.
Re: Could you run that price by me again……….
Learning when to walk away is a skill these days, not learning it correctly can cost.
Re: Could you run that price by me again……….
Got one (Howdens) that does not Spin, motor all seems OK, board is £240.00 and motor is £220.00.
So do I toss a coin in the air and take a punt on the module or the motor, nope its written off, quoted for both £500.00 fitted as I don’t want to be stuck with over priced parts surprise another 3 yr old appliance to the tip.
Should have seen the clients face, she paid less than the motor price trade for the whole appliance, I was tempted to buy one, it would have been cheaper to buy the whole new m/c and strip the parts off.
We’ll be a green planet with a pile of scrapped appliance so high you could walk to the moon on them. :rolls:
Re: engineer bonus ??
Bonus is a an incentive to do whatever it takes, usually far worse than anything found on watchdog.
Engineers jobs are simple, if its broke we fix it, the difference though is should I cable tie a broken part hoping it last long enough to be able to have the correct part when it final falls off and get 2 completed calls for the price of one or order a replacement.
The cable tie scenario on paper shows that engineer is better than the one who orders, his completion is high, so he has to be a good engineer, right.
That is the reality of idiots running service depts, there usually bad engineers who have sucked up to the boss and become managers who in my experience couldn’t run a childrens party.
Personnally I wouldn’t use a bonus scheme, as engineers we have little control over company stock levels (in big companies) the ones on a bonus scheme should be the ones running the poor control systems and the call centres who cannot write correct faults from the client.
If you get the right info first, then prep the calls correctly, then the last one who needs to get it right is the engineer, a bit like a goalie, if everything else is working right first, then we should be the last resort, in reality the team is generally poor, the result then reflects on the goalie.
