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Re: Indesit £74.95
I wonder how many clients would sit back and think.
“This appliance is flucked after 16 months, so its not well built with quality components.Lets ring the maker, pay them the small charge which will include quality genuine parts fitted by specialist service engineers”.
Will anybody be thinking
“Are these quality parts and proffesionals who will call the same group of people who built the machine that fluked after 16 months”.
It may be worth having them quote a price to replace every part in the machine, it may last a little longer.
:rolls: 😆
Re: Holes found in clothing after washing?
I had a classic one.
Same fault, holes.
Asked to see and the items that had print left on the labels all stated “Hand Wash only”.
Job done, but she still argued. 😆
Of the companies I’ve worked for the most cloths damage reports I did was BSH products, don’t know why, but it was company known, to the level that they placed instructions on the sevice software, with photos and in detail answers.
Its almost impossible on new machines (BSH ones) to cause ripped cloths, due to the processs on the inner drum during manufacture its highly unlikely to damage without serious stress internally, which would likely damage the drum outwards as opposed to inwards, we instructed engineers never to check the drum in the presence of clients, this can give an impression of a reason to look, you cannot argue its impossible for the appliance to cause the issue if you looked straight in the machine.
Most causes are by wrong use, chemical reaction from products such as deodorants and face creams, wear and stress or foreign objects in the wash load.
Re: Whats the most annoying thing customers do?
I’m having a w88ker week with part suppliers and pricing.
Tecnik W/D door boot, prices range from the expensive to stupid, E Spares retail price managed to beat a well known parts supplier by £20.
Luckily turns out the Baumatic is the same model and instead of the £48 for the Tecnik, the Baumatic is only £17.00
Or
The diplomat F/F PCB, well known parts supplier quotes £89.00, smaller supplier one quotes £41.00.
Or
The Diplomat F/F fan motor, well known suppliers, all of them basically, price the motor at £20 (the least difference) more expensive than retail on E-spares.
Seems the saving justifies the hour searching for parts, thanks to WAN8er Suppliers Week.
😡
Re: Integrated appliances – Are we human or are we joiners
I had a D/W jacked up by 2 pieces of kick board, not laying flat but on there ends from front to back, too high for the feet to be extended and too high for boards to be laid flat.No tiles under the appliance and top of the appliance was touching base of the granite work top.
Kitchen floor was white tiles :rolls: the feet still present but made of metal, so I decided to walk away from that.Re: Reasons not to DIY (or let your friends repair)…
spimps wrote:
Often drive to Spain and usually put my tools in,we were getting shocks of the washer where we were staying and they called an engineer.He arrived armed with a posi and a neon screwdriver in his top pocket 😯 so I showed him the earth insulation fault plus the two pin plug with no earth,”ah kaputt” he said and off he went.I shadowed an Engineer who spat on his wrist, then placed it onto the inner side of a D/W door to measure if there was any leakage, he invited me to try, which I declined.
Aparantly the coastal humidity causes it. 😯
The office sent out a memo concerning a fault on an induction hob, it explained how to use the insulation tester and how to request a tester sent to each centre as required.
They also managed to repair any appliance with only a small screwdriver and a pair of long nose pliers. ❓
Re: Indesit £74.95
Still expensive, clients are looking for cheaper repairs. Most still find above £60 expensive :rolls:
I’ll also bet that expensive components will suddenly be unavailable and a discount on a replacement product will be offered. 😉
Will Repaircare follow suit. 😀
I think not. 😆
Re: Reasons not to DIY (or let your friends repair)…
Is it the image or is the earth really been snipped off before entering the plug.
Reminds me of my time in Sunny Spain, they still don’t understand meggers, earthing or ohmns law. 😆
Re: How should i deal with this?
I would be as helpful and go out of the way to keep the work coming in, if its anything like my area a replacement engineer would step in before you could blink.
Loyality seems to be a quality long forgotten.
Re: One For The Tracked Engineer
That would have pleased my old boss, he once rang me to ask why the vehicle hadn’t moved for three days.
Cos it was in having a repair you authorised. :rolls:
BSH staff and their computors. 😆 😆 😆 😉
Re: Just Answer
That probably sums it up.
The day Labour entered the fold I remember stating we’ll be in the shte,I was right.
It seems that now we have a well educated, yet to acheive anything, newbie in power we may, just may, get back to earning lots of money.
It started last week, 2 hospitals decided to buy meat from local farmers, which works out to a huge financial saving of £2.50 per meal per patient, the farmer manages to land the contract before goin bust, so he’s happy, the patients get really meat, so there happy and there saving 150,000 miles in transport, so the planet is happy.
Seems new blood can find the obvious mistakes Labour seem to have been missing.
Although to me it seems obvious that meat in a field 5 miles away should be cheaper than meat in New Zelandia.
Maybe we can now stop import crap into this country and start buying British products.
Ok, rant over, now back to stupid web pages full of nothing.
Re: Just Answer
There are only a few, well 3 normal questions one has 5 replies and they seem to have hit a wall.
Customer asking, gets a reply and argues back. :rolls:
It seems the chances of you getting paid is dependent on the client solving the issue from what you’ve told them plus them understanding enough to solve the issue without making a mistake or to thick to understand technical instructions made into simple instructions.
If that makes sense. 😥
I believe the only gains are by the internet company, not the clients or the Experts. :rolls:
There website currently generates $1649.16 per day in ad revenue and has a net value worth of $1.2 Million.
The page views on Appliances is only 2.1{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the daily 548902 page views, thats world wide and includes the UK.
Seems there largest {e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} is law questions.
For my $22.00 I’m sure in a month I would geat it back and probably make £100 a yr.
The perfect capitolist business, charge everybody without actually doin much.
Bit like Repaircare. 😆
Oh I forgot, seems there questions are archived, so your Bosch no spin would be refered too without a new answer from an Expert, so no point in a scramble, seems only new not asked before questions will require answers. :rolls: 😉
Re: Just Answer
$22.00 to join.
Bargain.
Sounds like a great scheme.
Only it states you pay before you are finally checked out, will you get your $22.00 back if your refused, honestly.
Maybe that is the future.
Re: Just Answer
No, he could have been persuaded to part with cash had he not been so well educated on the job and its simplicity, this is a new generation, one that believes in the net and its content and does not believe in value for money.
The generation that has lost its ability to think logically, always wants a bargain and will believe the world is ending if its posted on a blog.
😆
The futures bright, the futures a call centre.
And you know when you’ve become successful, they give you a collegue badge to wear and your always “Happy to Help” baseball cap.
Or in our business you’ll get a big tool on your van, just to remind you that you are a big tool. 😀
Re: Just Answer
I’d like to say I remember the good old days and live in the past.
Only problem is I’m young, the internet is not something I’m unfamilar with.
I have a presence on the net, several web sites and I blog.My phone is fully loaded and if I don’t tweet before I sleep, I don’t sleep.
I’ve been around our industry, lots, not only as an engineer and not only independant.Its always changed, bu not in the way clients are disappearing, the technology changed, the appliances changed, we went from repairing vac’s to coffee machines, from Microwave to steam cookers, but the clients have always been there.
Now we are challenged with an extra threat, the internet, so maybe I shall think about sitting at home waiting to advise Mr Smith on how to replace his fridge stat for £15.00 a pop.
I still remember the days when I got £70.00 for changing the stat, i remember them not because I’m old or sentimental scared by change, no I remember because it paid the bills and allowed my family to eat.
:rolls:
