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Re: ISE Appliances cease trading-who deals with warranty cla
I’m sure if in future you have issues with it people on UKW will advise you and help you. I’m sure when Ken has dealt with whatever needs to be done he will endeavour to ensure people are not fucked over. Since your assuming a lot and do not need to contact anybody with any issue, time maybe your best course of action.
Re: Bosch 1200 classixx stopping at 1 min
Heater element or if your luck corroded terminals and broken away fro heater.
Re: oven removing table
http://www.ke-group.com/dem-truk/dem-tr … matic-base
This link to online ordering. Although it takes you to the pneumatic wheel type which is expensive. Give them a ring and get an accurate price for the basic wheel and base.Re: oven removing table
KE Handling
Normal business hours: Mon – Fri 8:30am – 5:30pm GMT?
KE Group LimitedPlatt Industrial Estate, Maidstone Road, Borough Green, Kent TN15 8JA, United Kingdom
email sales@keg.co.uk
Tel +44 (0)1732 882345
Fax +44(0)1732 885703
Re: ISE Appliances cease trading-who deals with warranty cla
That’s the problem with honesty, it’s difficult to prove. The fact that certain individuals with let’s say an incessant grudge would post in a manner you have, that’s an issue you may have stumbled into or not. If you have no other agenda walking away now that your points are here would add credibility to you. As Ken has repeated, he’s not going to add anymore here.
There really is no point going around in circles, us in the industry could post hundreds more pages of people with greater issues than your current gripe.
Re: ISE Appliances cease trading-who deals with warranty cla
Like I stated it’s subjective, as you have demonstrated, you are the only one posting with issues. I’ve meet many who’s business practices or workmanship is in there opinion and of there “supporters” honest and they actually truely believe it. Branson for one, yet there are many Virgin clients that have issues. When money is involved honesty can get clouded.
I don’t expect you to agree. I honestly don’t. I very much doubt your being honest with us, are you, honestly l don’t expect you to admit your connect to Mr Winkle.
Re: ISE Appliances cease trading-who deals with warranty cla
You cannot survive in business being decent, it’s impossible because it is purely subjective. It’s a world of sharks, the truely honest ones l’ve known all went tits up. I’ve meet and dealt with many many sharks, all came across honest and all where successful.
Re: ISE Appliances cease trading-who deals with warranty cla
Knowhow sell policies that in the event a product becomes unrepairable they will replace that product, the clients assume this replacement is a new product. Most of the policies are written to allow Knowhow to replace the product with a graded refurbished product, gotta luv small print.
No exaggeration l knew of a client who had a Bosch Dishwasher, paid D&G nearly a grand over 13 yrs, never had a repair. The circulation pump failed, got BER as over the £120 limit, they paid out 30{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the cost of a replacement. In the grand scheme of life, so far you have little to complain of.
On balance though one client had a 3 yr old Kenwood range cooker on a 7 day response insurance, the agents took 10 days to call, confirmed a faulty fan oven element failure (3 or 4 quid part) and the client refused repair and had a brand new appliance delivered and installed 3 days later.
That’s Capitalism.
Re: ISE Appliances cease trading-who deals with warranty cla
It’s a semi commercial product, it’s components are designed to cope with the increase use required of a semi commercial product. If you never use it, it’ll last a long time, if you use it a lot it won’t. If you overload it, wash non clothing items in it, it will block pumps, wear bearings as any other non commercial would. Did Merloni or does Gorenje fit parts onto the semi commercial machines and take a hit on it because parts are that much cheaper, probably, to your benefit. You may get 10 yrs trouble free or you may not, who knows. But just as an expensive iPhone costs peanuts to make, the chances are so your expensive ISE did.
That’s Capitalism.
Re: ISE Appliances cease trading-who deals with warranty cla
ISE’s USP was there longevity and environmental friendliness, the warranty was granted an added benefit, but nothing unique as other brands also provided a 10 yr warranty.
If a person breaks a promise, yes it’s unforgivable, especially when selling a product. But it’s not unique, is it illegal, no idea.
I refer to not knowing the whole story, but to me a company loosing tens of thousands of pounds yr on yr with a director now admitting he had little imput or understanding of parts of that business, leaving the day to day running of the business to staff is irresponsible.
I don’t know all the info and frankly it is not my place to question Ken’s actions. But that part does trouble me a little. I’m sure Ken can justify his actions, l don’t believe it’s that straight forward.
I stand by my comments, chalk this up to experience and move on or take legal action.
Re: ISE Appliances cease trading-who deals with warranty cla
Nope, just got a bit more info and reassessed my position.
Just like UKIP.
I once sold a commercial tumble dryer, never been near commercial stuff, but got a guy asking, I stated yes. Opened up Yellow Pages, found a supplier, added nearly a grand to the price. Then rang the guy back, he accepted the quote. Arranged the other firm to deliver and install it, never laid eyes on it. Got paid, easy money. Why the muppet came back complaining l don’t know, maybe he was angry cos instead of searching in the commercial section he decided the domestic one would be different. Later transpired the supplier tried to sell an insurance and by chance they realised there mistake.
If there is no legislation or whatever that requires the 10 yr warranty when a company ceases trading, then technically it could be argued the warranty was free and the price you paid for the product was solely for that product. Maybe next time purchase a cheaper product and a separate 10 yr warranty.
Re: ISE Appliances cease trading-who deals with warranty cla
If it’s not a legal requirement to protect the insurance there is no responsibility to answer any questions. Your constant questioning is now probably being ignored by most people. If honesty was involved most businesses would be in deep shit. Does anybody care about the children who have died digging out minerals for Apple Corp. No they still buy iPhone etc. Does anybody care that refunds only get paid back when tv programmes expose the situations. Not really, the world still evolves, Capitalism crushes the majority for the wealth of the minority. Is it right no, do we do anything beyond moaning, nope. Is it worth moaning, yes to a point, vendettas though tend to obscure the reasoning.
As for the ISE machines. There made now by Gorenje, pre 2010 by Merloni so there is not going to be difficult to repair or source parts for.
So you did buy from a big company. Therefore you kinda got that wrong, it’s PR fine line, not lied to, just not mentioned. If that bothers you, maybe it’s time to live off grid in some forest somewhere, that’s really the only choice, although nature does also decive.
Re: ISE Appliances cease trading-who deals with warranty cla
ajsdoc wrote:Point taken lee8, at least about the time of year!
Seriously using the comment it’ll cost to much to pursue, basically translates too, its your opinion, you feel hard done by. In fact very little if any wrong doing has occurred, certainly nothing that justifies court action.
So you have had your say, but it’s time now to move on its an experience you can learn from, better educated that in future you may not make the same decisions.Re: ISE Appliances cease trading-who deals with warranty cla
If no laws have been broken there is no issue. People are free to run their business as they feel fit, some are better than others, some end up being caught out and back track when it gets highlighted. There is always a bigger picture and frankly unless the law has been broken it really is nobodies business. I’d suggest if anybody has issues, take it further, prove your comments, especially at this time of year, knocking a person when they are down is poor etiquette and frankly pathetic.
