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Re: Gas Safe Inspector
Its simple.
Electrical and Gas are separate within an appliance and classed differently, both requiring proof of competence and neither can be worked on without the required level and in the case of Gas registered as such.
Trainees cannot work in clients homes until they have passed assessment, then registered, then they shadow an Engineer.
The course is designed to train peeps from no knowledge to competent without the need to work in peoples home first.
It amazes me how people in our industry still don’t grasp it.
Re: Bosch Dishwasher Fire!
I could easily place a few of today’s clients in the cavity of that appliance, they seem to have all watched/read some garbage on the net and instantly believe their qualified to tell me what the Error codes mean and what needs replacing.
You’ll all know if I win the next Euro lottery, I’m the guy reported in the news who dragged a clients appliance into there garden and set it a light in the same manner as this guy.
Re: When is Service not a Service ?
Really 10 calls in the fifties, I wasn’t around then but have met/spoke to plenty that where, they certainly didn’t do 10 calls a day.
Re: When is Service not a Service ?
To quote, simply place at the beginning of the paragraph.
Then at the end place the above but with a / between[ and the q.
I wish I was born in the 50’s, sounds like a piece of cake compared to today, it must be hard comparing the industry so long ago, I often yearn being fed Tea and biscuits whilst spending all morning replacing the drive on a Hotpoint T/Loader with a client very pleased to have you doing it.
Re: When is Service not a Service ?
squadman wrote:
You or they may well be cleaning up some indies cock-up tomorrow or who knows they may have missed another safety check before starting work on a customers appliance with serious consequences, so manipulating numbers and parts will then be the least of their worries mate ! Go Figure !
The lack of regulation in the UK domestic appliance industry and the non compliance in Europe of EU guidelines would indicate that there is no significant need beyond indemnifying liability, so no worries mate :rolls:
Re: When is Service not a Service ?
I’m surprised your surprised this happened and even bothered to write about it, even more so since you’ve explained your credentials.
My first week in an apprentice was spent with two Hotpoint engineers, back in the day they drove horrid cream and brown coloured escort vans, they spoke fondly of there ability to avoid hard work.
I’ve never worked for Hotpoint, one of the main reasons being it’s been an issue for many many many yrs.
Re: When is Service not a Service ?
I bet he walked away laughing that he’s found yet another arm chair expert and couldn’t give a s888.;)
Cos tomorrow he’ll have a few calls that an Independent has messed up on and JTM etc have been forced to send in the experts to sort out.
:boops:
Re: When is Service not a Service ?
squadman wrote:
Oversight ! you gotta be kidding, Nothing to get concerned about ? Experts ?
If you were running that operation and your fitter spent a hour fitting the same parts which had been fitted to the same vehicle 4 weeks before at your garage the situation would be this.Your stock would be used to effect this needless repair,
Your turnover would be reduced due to the fact that whilst your fitter was engaged in this job he and YOU would earn no money ! he could have been engaged in performing a job which would earn money for the business and help cover the fitters wages.
The point I’m making is that you are basing your opinion without knowledge of the business, I don’t mean the business you are running, but the bigger picture.
Kwik fit may well have been paid for that extra work, as K points out, numbers are fiddled always have and always will.
Parts are returned credits are given etc etc etc.
Both the brands and Insurance do it.
I had a similar call this week, washer not drying cloths on spin, 22 months old, simple filter blocked, do I tell the lady her bearings are noisy.
No.
Why, because the appliance would be exchanged, as no drum bearing jobs are done under warranty plus she hasn’t complained of the noisy.
Now if the bearings go in 2 months, well no choice, but if not, clients problem.
Make me a bad person, nope, its business and the clients should learn to use their appliances properly, we spend a lot of money fixing appliances that have been abused and generally poorly used, such as D/W with broken impellers within the pumps etc etc etc.
Yes some little old Mrs Smith deserves a little TLC, but in general, like the guy I had the other day who opened his oven door by letting it drop without holding onto the handle, he was complaining his cupboards have been burnt because his oven door hinges dont close the door shut, no s8888 sherlock. He wanted me to prove the hinges are poorly designed and claim comp for the damage. :rolls:
So peeps deserve all they get.
Re: When is Service not a Service ?
Well put and completely correct.
We are dealing with businesses that turn over huge incomes, run by people who don’t give a monkeys for Mrs Smith customer service or Mr Tool’s repair ability, yes they PR themselves as Customer driven and they enforce Service Managers and stats, but having spent time in places with like minded people around the attitude is completely different, what matters is the companies numbers, there investors and keeping their own jobs, because the higher up the corporate ladder you climb the less sentiment there is.
Everything is done for a reason, their not complete idiots that are unaware of the business there in.
Same as Kwik Fit, slight oversight on the part of the Tech, but nothing to get concerned about, maybe to an expert you needed new shocks anyway, now had the service centre not completed the minimum repairs required for that month, that would be an issue, even if a few peeps moan, lets not kid ourselves Brits moan, lots, trading off profit against a few disgruntled customers is why in our industry they spend so much on PR and wining and dinning dealers.
I don’t no about your neck of the woods but my local fitters are all ex Kwik Fit guys, probably unhappy that their not making as much money.
Re: When is Service not a Service ?
squadman wrote:
So you can see that in the scheme of things, i.e that the manufacturers own service engineers having access to all the relevant info, the supposed van stocks, the training, the investment, the call centres, the multi-driven phone menu systems, lol ! and working on a set of products which they should know like the back of their hand, they should be able to cope with all this, the reality is that there are many issues which we are all aware of which conspire against this being the case, hence my original post !
A brand will never be able to compete with a local business who, such as the guys here complaining they have 3 calls a week for service.
To believe so is foolish.
My local Service Force agent employees 4 tech’s, recently 5 but he got the boot for selling on E bay, they also do JTM etc etc, last month they where given notice that the completion rate is too poor, average 3 visits for first fix. :rolls:
The companies I work for a dropping independents and making there own guys travel due to poor repairs from independents.
Friday I had to rewire a PCB which an independent fitted, managed to wire the 4 connection wrong so that when the heater comes on and you open the door the appliance still runs, cleans the ceiling lovely. 😆
Re: When is Service not a Service ?
20 yrs in the industry, have been a technical engineer, trainer and assessor, also worked in several countries, my OH grew up with the now Director of Service for an international appliance brand.
So yes I ask questions and have needed to and still do need to ask, but not at the level of a Beko not spinning.
I read the tech area before posting, I don’t post on there because as with many forums there are always smart arses bent on scoring points and as we all no there always right.
