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Re: DSG/RepairCare Rate Cuts
Different drivers, when I passed doin my hand signals all three had a different response. 😀
I’m sure there are even more tools in there offices. 😛
I like the concept of 0800 & RC, its just that in this industry someone has to put a little extra on top, just to tip it over and spoil it.
RC would be a great company to work from if they employed people directly.
For me the industry went worse the day directors of shi8 companies decided employing a service dept was too costly and dumped them.
If a national company was to be set up offering all the manufacturers a solution it would in my opinion be better for the industry, but there a hundreds of reason why this wouldn’t happen.
The best option would be to employ staff directly, increase the service/sales costs and run a proffesional aftercare service, such as BSH and Miele and remove the likes of RC and 0800.
Re: How should i deal with this?
Forget cars today I hear that Shellfish haven’t increased in price since the 1950’s and to balance the increase cost’s they simply fish for more and sell further a field, such as our sea’s are full of high quality Spider crabs, we catch them and sell to EU countries at prices well below other EU suppliers.
The info you can gain on budget day just surpresses anything you get in school. 😆
Re: DSG/RepairCare Rate Cuts
I wonder if 0800 will be buying Repaircare, i’ve seen 3 0800 vans this week in my area, without the screw driver attached to the van though.
Re: How should i deal with this?
Price does not equal quality.
There are many appliances badged and sold as high end that are nowhere near high end, one that springs to mind is the basic Crosslee T/D, sold as Whiteknight for £110 at the time I recall this, BSH badged the same T/D as Bosch and sold it for £240.
They also sold that lovely odd looking upright vac as a Siemens, sold for around £300, made though by Vax, they sold the same vac, but completely different body to look at for £150, that was the one that kept blowing an internal TOC which prevented the brush roll motor from operating, you could not access the TOC to replace the part, so UG had to be replaced with a new vac or out of warranty you need to buy one, plenty failed after several months and out of warranty, one of the directors didn’t mind openly stating around the depts when the reality of moaning clients increased complaints “Who cares were are selling sh88 loads”.
Many top end machines can be found lower down the price range under different badges, price is no reflection of quality.
Re: White goods TRADE ONLY website
PGS wrote:Why not just ask Lee, he seems to have a wealth of knowledge,
Praise indeed, after 21 yrs in the industry its hardly unusual.
I’m only 39, before you label me as some old fart from the good old days.
😆
Re: DSG/RepairCare Rate Cuts
JohnS.1 wrote:Wow Lee! 😯
8 – 10 completed jobs per day! impressive. You must do your rounds in an artic to carry all the parts to completed that many in one day. Anyone else completing that many I wonder. Unless you only work on one make and one model….. 😆I was pressured into completing at least 7 calls a day when working for a company.
I don’t do 7 calls a day, but being self employed in is in my business interest to complete all calls I visit first time.
When I worked in Spain BSH techs could not leave work until they completed 7 calls a day, if they didn’t they had to leave the company.It was standard practice for all the tech’s to recieve a list of clients for that day, the smallest I ever had was 27 visits in one day, from that list you had to ring the clients and visit the ones available as you went along, you could visit 27 if you wanted too, but you had to complete 7 everyday, if you completed 7 calls one after the other you could go home, even if that took only 3 hrs, if you ordered part on 10 calls and only 1 completed at 7pm, you had to stay out until you reached 7 completed.
Good days, techs in UK are lucky compared to some of their EU counterparts.
Re: DSG/RepairCare Rate Cuts
The way the industry (Directors) works £10 a call at one call an hour 8-10 calls a day is about right for a technician.
Thats £400-500 a week.
Now if there paying you £40-60 a completed call and lets face it most are completed first visit 😆 that will in my opinion get under there skin.
Ask yourselves why when they require an agent to be a LTD company, simple, they can see your accounts. :rolls:
They may require a top class technician, they don’t view appliance repairers as engineers, first class equipment, uniform etc, but they sure as hell don’t like funding peoples businesses, in so much as you employ more staff, better vehicles, big house, good holidays.
I’ve meet a few Directors who really don’t like Technicians doin the above off the payments they provide.
In the companies I worked for this was the normal attitude, always was a them and us between service and commercial depts of the company.
Re: DSG/RepairCare Rate Cuts
My initial thought is that RC would/should have told DSG that if there is no room to negotiate or increase the service would be removed without notice, which would leave DSG in quite a large amount of brown stuff, imagine Mondays headlines.
Then the sceptic in me thought maybe the reduction isn’t all DSG without some incentive to RC or their parent company.
I feel a “For sale” sign appearing soon.
Maybe UKW should offer, £1.00 would be a fair price. 😆
Re: argos
It will come to the point when its cheaper to replace an appliance than pay an engineer to visit.
Re: DSG/RepairCare Rate Cuts
I’m not trying to insult the people doin the work, they have more of my respect than the people there doin it for.
Re: Extraordinary DASA Meeting
washdoctor wrote:
I like you lee08 🙂 But I’m neither stupid or desperate! And I do work for them! Maybe re-phrase that?
Ade 🙂
Sorry its my opinion, I’m not detracting from that.
I’m happy to admit I may be wrong, but I honestly don’t see the logic in engineers in our industry goin to Mrs Smith who will pay a company £130 to repair an appliance fixed by a guy down the road who could have done it far less and earned more.
You may be happy earning a small amount for doin the majority of the work, I’m not, maybe I’m the stupid one.
Re: Extraordinary DASA Meeting
bazza500 wrote:Not surprising…. another JTM bashing post from Lee8. :rolls:
I prefer to be predictable. 😆
I can’t wait to see Mr 0800 come and insult me again. 😀
Whilst I’m here I’d like to congratulate Mr UKW, there work ethic, thinking and products are a what this industry needs, engineers to be engineers, products to do what they say on the tin.
I would like to write what I think of some companies, but I prefer to tell them to there face, so I’ll leave it alone.
Re: argos
Asda been advertising the new Chinese built Electrolux for £248.99 only been out a month or so and dropped £60.
They also doin sub £180 machines.
I went to B&Q the other day and bought a strimmer for the garden at £8.99, works a treat.
Something is goin to give at some point, companies can’t keep dropping prices so low, save the planet and employ staff at this rate.
Its a made made world. 😥
