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Re: hp wml540
Hope you are right but……..
Hate to say but I think you will be back never had one that was just the door lock and been to more than I can remember.
Re: hp wml540
I have found that 99 times out of 100 its the wiring to motor that causes the lock to keep clicking trying to lock.
Re: Comet Service & Customer Aftercare
Maybe the reason Comet & DSG sell these machines is that this all the customer can afford at that time.
So do you not sell them or do you provide a service for everyone regardless of buying ability??
As for FOC repairs most companies HAVE to go on a sliding scale depending on if major part or not. Most offer a foc call out to advised on repair cost / or if free.
Also think about it if it were not for the likes of these poorer quality machine being sold how many repairs would you be getting ???
Remember the UK is very small compared to the rest of the European market so Kesa & DSG do not have that much buying power as previously stated. One example of this I heard of the other day was DSG stopped selling Sony Tv’s due to parts costs, after a year went back to Sony and Begged to restart selling there Tv’s.
Re: LG
I think you just need to download a load of java up dates and also turn off your pop up blocker. Try this.
Re: LG
THERE WEB ADDRESS CHANGED AGES AGO TRY :-
http://gsfs-eu.lge.com/login.jsp
hOPE THIS HELPS 😀
Re: Comet Service & Customer Aftercare
We ref. to fuse kit they have been taken on just to do the fuse kit and what they should be doing is then booking a further job for a engineer which is what happens at my service centre.
The reason being is we have about 80,000 to do and have taken on about 30,000 from currys as well.
Re: Comet Service & Customer Aftercare
Chezza not quite correct. We can and do repair them with the icing over problem as we get paid by samsung even outside of there gtee period.
There maybe a reason why we walk away but making that statement is both unfair and a blanket opinion.
Re: Comet Service & Customer Aftercare
squadman wrote:
This customer had to wait a week before they could offer a Engineer who had to go away and order a part, this evidently was a Programmer and the customer heard nothing, they then rang in after a week to find out what was going only to be told part out of stock but they would let the customer know when they had it. That’s nearly five weeks back still no parts on the horizon ?With ref. to waiting a week it can depend on where they live and how often we cover that area due to call volumes, but bear in mind most engineers are doing at my centre anyway 10-12 calls a day which equals about 250-260 calls a day plus 120-130 samsung mods each and every day.
It is very easy to judge us when you are working for yourself because you can go anywhere for the spares, fit in extra calls because YOU control your day not some computer!!!
The other thing is on spares that we cannot possible stock major parts for all appliances but we do stock a vast range of spares to alot of products and ones that are used commonly.
Re: Comet Service & Customer Aftercare
squadman wrote:Hi Lerch,
There must be more to it than spares delays.
can you give me a for instance with that statement ?
😕
Sorry not to come back to you sooner but most of the time we use the genuine parts and they do not give us a lead time of more than 2-3 days.
Bosch for example is normally 2 working days depending on when order is placed. Hotpoint next day.
In the case of extended warranties we are allowed to use patterned parts but where it is quicker to use gen then we will.
I would be amazed if this has gone on for along time but will stand corrected if you know better, do you have a job number ref ???
Re: Zanussi WJS1265W (914602005) Not drying
Stand corrected 🙂 that is what I meant Vent hose. 😳
