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Re: samsung WF7604NAW paddles
I don’t know this specific machine offhand but there should be a breather hose that comes out the dispenser and goes to the top of the tub. Remove that hose from the tub and turn the drum, you should see the screws.
Make sure you have a properly magnetised screwdriver!
Re: doors and water jets
kwatt wrote:I wasn’t even talking about the distributor.
kwatt wrote:
If the distributors say things incorrectly, price incorrectly or don’t make the info available then, it’s down to Samsung to change that.You were the one who brought Samsung in as being responsible for the distributor’s data provided. Like I said, if this mistake was across all distributors I could see the point, but not for a single part on a single distributor and none of the others. Nothing here points to a problem on Samsung’s side, this seems to be a distributor data entry issue and nothing else.
Re: doors and water jets
kwatt wrote:
LothianDomestics wrote:
Are you really suggesting Samsung should troll the net for every single part they sell checking the information is correct on third party sites?Not at all.
But the restricted information and limited channels that are available for Samsung parts are completely and wholly under Samsung’s control therefore, they’re the only people that can do anything to remedy that situation.
K.
That’s not true at all. What you are doing is absolving the distributor from their own mistakes. The distributor is responsible for making sure the information the distributor provides is correct, not Samsung. Samsung are responsible for ensuring the information Samsung provides to the distributor is correct, not for following the entire chain to catch errors made by a third party further down the line.
Re: doors and water jets
kwatt wrote:
If the distributors say things incorrectly, price incorrectly or don’t make the info available then, it’s down to Samsung to change that.Are you really suggesting Samsung should troll the net for every single part they sell checking the information is correct on third party sites?
I’m not seeing where Samsung are in any shape or form responsible for a single distributor saying a single part is obsolete when it is not. All I see here is a data entry error on the part of the distributor, there is absolutely nothing to indicate an issue on Samsung’s side or that they are aware of the incorrect information. The only way a manufacturer could be liable for this would be if they were passing the information using an API or similar but in that case, all the distributors should be showing it as obsolete and they are not.
kwatt wrote:and they obsolete stuff rather a lot quite early.
Not something I see at all and I deal with these machines daily, very very rare for me to find a part that is obsolete and no alternative available.
kwatt wrote:
Then factor in the closed nature of service and that the machines are, in my opinion, somewhere around mediocre at best in terms of quality and performanceI deal with these and other brands daily and I don’t beleive the quality is any less than any other comparable machine at the same price bracket.
Re: doors and water jets
Lawrence wrote:The thing is Lothian you have access to GSPN which gives you all the info you need including stock levels
The rest of us rely on connect although I have found that LF parts carry stock as well.I was purely advising the parts were available so don’t see why it “isn’t a good sign.” that a single distributor says the part is obsolete when I’ve already said before that it is available and not obsolete. Connect regularly list items as special order when they are in-stock with the manufacturer and if everyone came on here saying there wasn’t a part in the country and they have terrible part backup because of that then this place would be flooded with factually incorrect posts about parts.
To be honest, I was actually more concerned by the blanket statements without proof:
1) Even worse there isn`t a replacement seal in the country!! ( terrible parts backup )
2) Because the jets get blocked up with lint and without fail they will block up.All this thread is doing is scaring people away from a huge chunk of perfectly good machines based on a single experience and incorrect facts. If this was such a major issue, considering we do warranty work on these appliances we would be seeing it all the time and while I may be jinxing myself here, I can see we have not had a single job in the last year where the jets were the issue.
It’s not buying advice, it’s a personal opinion claimed as fact.
Lawrence wrote:With regards to it being covered by warranty my experience is that it takes the Cust so long to book a call that they are giving up and seeking a local repair
We are getting more and more cash calls where we are advising the Cust that Samsung may do a warranty repair – There response is always ” I’ve been trying to get them to book a call and have given up”I’m actually seeing the opposite. We are seeing a massively quicker turnaround from initial report to SO creation, with very few comments from customers on-site about any problems with SO creation. You will always have the people who refuse the charge policy advice and that will delay/prevent an SO being raised though.
Re: doors and water jets
kwatt wrote:It is for sure nil stock right across the EU with all major distributors and one stockist does state: “No longer available from the original manufacturers
A request to get price and deliverytime is possibel nevertheless”Which isn’t a good sign.
Why? Like I’ve said previously, it is in stock with Samsung regardless of what the distributors say. Obviously in this case it’s confusing as the contact centre have directed them to a site that doesn’t hold stock, but had they ordered it then there is no visible reason why they wouldn’t have got it.
kwatt wrote:
Samsung, gotta love ’em… NOT!!In all fairness, if the customer contacts Samsung about this then it would normally be covered by warranty at no cost to the customer regardless of it being caused by misuse. There is not many other manufacturers who would do the same.
Re: doors and water jets
1totalshambles wrote:“Should also mention, the production date of this appliance was only April 2015, is this appliance not still under warranty?”
Trouble is though the door ( a black door ) was closed with a garmet trapped between it and the door glass and pulled but didn`t split the door seal`s lip. Luckily it is not leaking too badly because of the low water level even on rinses. Won`t be covered by warranty.
Don’t count on that. Tell the customer to phone Samsung and say the seal is damaged and leaking.
Re: doors and water jets
Should also mention, the production date of this appliance was only April 2015, is this appliance not still under warranty?
Re: doors and water jets
1totalshambles wrote:Even worse there isn`t a replacement seal in the country!! ( terrible parts backup ) OK there doesn`t appear to be one in the country…..are you happier with that? That is what the Samsung main suppliers told me and Samsung uk. Special order part / nil stock listed. Model WD90J7400GW/EU s/n oefa5adg400037y, part number DC64-03175A. Someone told me that it was obsolete after I wrote this little piece and if so I`m surprised Samsung didn`t tell me first so if you can tell me different we`ll all be happy and so will the owner.
Who told you it was obsolete?
Samsung has the part in stock, definitely not obsolete.
Re: doors and water jets
1totalshambles wrote:Even worse there isn`t a replacement seal in the country!! ( terrible parts backup )
What’s the model/serial number? Part being unavailable through a few outlets is one thing, claiming there’s not one in the country is another altogether.
electrofix wrote:water jets themselves are not the problem its the design of the jet nozzle had more not blocked than blocked and never had a pump fail because of it (yet)
Never had a pump or pcb fail because of this either.
Re: Samsung model RS21DGRS
There are 2 defrost heaters, but changing them on the basis that they *might* be faulty is obviously a false economy as you have found out after changing a part and it not being the cause. Unless you have a megger and know how to use it, I’d suggest getting an engineer out to it or the alternative is to continue playing parts roulette and you might spend a huge amount and still not find the problem. There are many parts on this appliance that could potentially cause it to trip the electrics.
Re: Candy Smart touch washing machine series – any good?
kwatt wrote:
andy_from_ireland wrote:
Wash programs for clothing are determined by the GINETEX, HLCC and in the UK the UK Fashion & Textile Association.
They are NOT set by washing machine makers.
Care labels are not the same as wash programmes.
A “quick wash” is not on that page, so by your reasoning above any quick wash is a useless programme.
I’m not by any means stating buying a machine for 50 programmes is worth it as chances are that most of them are the same or similar, but it doesn’t make the person a muppet because they get a machine with cycles other than your standard care label ones as they can and do prove useful for washing certain items or for convenience such as a quick wash, drum clean etc.
Re: Stuff you haven’t seen in years
electrofix wrote:
Just my theory on it because of which I have never reversed a brushI can’t say for sure they don’t wear slightly quicker, I’ve just never seen a problem over the years because of this.
Re: Stuff you haven’t seen in years
stratfordgirl wrote:Good tip LothianDomestics. I’ve noticed some motors on older Hoover and Beko machines use brushes with the same type of inserts but those I’ve come across recently had left rather than right handed inserts, so weren’t compatible.
A lot of motors are setup to accept carbons on both sides, so you can normally use them even if the tips are the other way round by using the other holes to attach the carbons. (See holes next to carbon in attached pic).
It’s a lifesaver if you don’t have the specific carbon for a machine and lets you carry a much smaller amount in your van but still complete each job. I carry a bag of inserts as well as common brushes/holders and never really come across one I can’t repair on-site.
