[mikeday1]

Re: 0800 Repair

Q. How do you know what customers want. Have you met all of them?

And let me get this straight you going to be making further contact with dasa. Do you not find it unusual that you keep email dasa when you not a member. Let me ask you if you were the chairman wouldnt you find it annoying that a non dasa member keeps filling up your inbox with stuff that doesn’t have anything to do with said non member. Isn’t the fact that your not allowed to attend the meetings giving you some clue to how your emails are being dealt with??

As for the ASA go for it. All the will do is write to the directors and ask them to adjust what THEY (not you) consider misleading.

You should spend your time jazzing up the poor excuse you have for a website. it’s say nothing about you or what the customer can expect from you

I will tell you this if there wasn’t a van in Cardiff. I would buy that area just to wind you up. Hmmmm or has that already been done. Lmao.

Anyway any more tips on our website don’t call us we will call you.

[mikeday1]

Re: 0800 Repair

I sense that each post comes with more anger.

1. Crb issue being changed on website. (thanks for doing our work for us and pointing it out.

2. All engineers in a yellow van are under contract and yes there have to adhere to the cop.

3. claims against the company are dealt with by 0800 repair. Any compensation that may be payable with employed and contractors (in a van) are paid by 0800 Any claims for compensation with regards to franchise are managed by the franchise under the guidance of 0800 management.

4. Jtm agents (no van) receive a very small percentage of cash calls. And customers are told at the time of booking that they are getting an agent.

5. Jtm agents are not under contract and areas were no employed /franchise or contractor in a van are present then no marketing is done. Although of course there will be a cross over.

6. No were on the website does it state that all engineers are dasa members. It states that 0800 are members.

Now that I have answered your points. Can you go back to the website and find some more mistakes that we can put right.

And thanks again for helping to develop our website. I know the directors are very pleased for your unpaid help.

Nearly forgot can’t answer the trained question as I do not know all the agents/franchises/employed etc et.

[mikeday1]

Re: 0800 Repair

Lmao. Oh so sorry allsorts thanks for picking me up on my post. Your in the wrong trade ever thought about being a teacher? My point is clear enough. Washdoctor comes on here as the saviour if the trade and by doing so hopes to helps himself alot.

Washdoctor. Were did I say you was never a dasa member. Let me explain! Instead of throwing your toys out of the pram you should have stayed and tried to change it within. Now you just fire of emails to a TA your not even a member off. That is laughable at the very least. The chairman must see your email and just hit delete.

Missing the point washdoctor. THE CUSTOMER EMPLOYS THE SERVICES OF DASA MEMBER 0800. Not the man who turns up. Ok I’ll make it simple. When a customer rings Hotpoint her contract is with them not the engineer who turns up. If he rips the Lino it would be Hotpoint who the customer goes back to. So if a 0800 repair contractor goes to a customers and causes a dispute then she goes back to 0800 the dasa member NOT the contractor. So the contractor operates under the rules of 0800 and in turn DASA. Simple as that.

So please remind me how has the customer been deceived. As I said just because you write it doesn’t make it true.

[mikeday1]

Re: 0800 Repair

Oh I see so it’s only the competitors that advertise nationally you have a problem with. Ok thanks for clearing that up. One thing is a certain you have your panties in a bunch big time.

And you are correct not all yellow vans are driven by franchises they are also driven by employed engineers and what the company call “contractor in a van”. I knew this the other day as well but I’m not here to give you information about the company

All of the above operate under contract and follow the code of practice of both 0800 repair and Dasa.

The Customer employs the services of 0800 repair a dasa member. The contract is between the customer and 0800 repair not the customer and the engineer.

On the subject of your good will to you local rivals. I suppose next your be telling us that your even offered to work for free. 0800 repair employ hundreds of people and train there call centre staff to NVQ level. So sorry they had the vision to be more then just a Indy one man band.

I see the problem here, a national company independent from Manufactures advertising the fact that they are dasa members and advertising in your area. This reminds me of the green grocers and farmers moaning about the large supermarket chain and how they have killed the Market. Well I don’t see farmers out there ploughing the field with a 1800s shire horse and plough because they don’t have the money to buy a modern plough

Well copy and paste what you like send emails to who ever you like even right a letter to Dear Deirdre if you so wish. This isn’t Cuba and the last time I checked it isn’t illegal to have more then 10 engineers and advertise nationally

[mikeday1]

Re: 0800 Repair

Washdoctor. Just found out why your so bothered about 0800. Is it no coincidence that there is now a 0800 van in Cardiff??? Why don’t you stop bleating on about the same thing over and over again and come clean and state you real problem. Which is you ain’t up for the challenge of competition. it makes me laugh now when reading back that your agenda is not for the best of the trade but what is best for you.

Also another point. If you ain’t a member of dasa how can you expect them to jump to your every demand. Join up and try to change them within in a democratic way rather than screaming and demanding this and demanding that from the edge. dasa work for their members not YOU. Just because YOU don’t like something doesn’t make you RIGHT!!!!

You spent most of last bank holiday copying and pasting and digging for dirt rather then adapting to the terrain.

Also. Why don’t you show the email from the chairman of dasa. What are you hiding there??

[mikeday1]

Re: 0800 Repair

Just a thought but doesn’t Jtm/0800 qualify as an independent ???

[mikeday1]

Re: 0800 Repair

Can’t resist funky. Lol. Honestly I’m still waiting for those sexy girls.

[mikeday1]

Re: 0800 Repair

Sorry whirl was i supposed to stay out of this. You my friend have made your point also.

My point is clear. Customer employs the services of dasa member 0800 – non dasa member contractor gets job – contractor rips flooring – customer ring dasa member 0800 – under dasa code of practice customers complaint dealt with impartially- customer happy- job done.

All the franchises are listed as individual member. As previously stated mine is the Harlow entry. Also my understanding is that all dasa members have the right to advertise. In the same way the a carpenter advertises that they are members of the guild of master craftsmen.

Unless of course if I’m miss-informed. I also well posted that the website is being changed.

On a different note. I wrote a letter if complaint to lynx shower gel. When I showed on the beach the other day no group of stunning babes starting taking there clothes off and after using there deodorant no babes with wings dropped from the sky. Very disappointed. 😆

[mikeday1]

Re: 0800 Repair

Call it tunnel vision or ignorance but I really can’t see what dasa have to answer for. I make the point again. Each franchise is a paid up member of dasa. The 0800 website makes no reference to any thing else other the 0800 being members.

If a customer is visited by a non dasa member who then let say tears a Lino or electrocutes the annoying cat then that said engineer is working on behalf of a dasa member who operates under dasa’s codes of practice. So the customer comes back to 0800 complains about the torn Lino and 0800 investigate and the findings actioned.

All of this deceiving and misleading if the customer is tucked away in the back pages of the FAQ section. Am I really supposes to except that some desperate house wife. Whos got to get the kids to schools perhaps then go to work is going to sit there looking at the finer points of the back pages of a website.

So that brings me to the home page. Nothing about DASA anywhere !!! Not a sniff.

You guys and I understand why are spending to much time forensically trying to find the bones in the smallest details in order to discredit a rival.

Now on the disclaimers. Perfectly normal disclaimer seen them all over web based companies websites.

I cannot find one bad story on the Internet from customers. Not one. Infact it came top in “WHICH” magazines research. And it’s a fact both the indies tested gave poor service. Now how does that look to the potential customer.

Before you hang me for my comments.

All I’m saying is a few engineers on here flinging mud doesn’t make what you say gospel. Customer will vote with the feet if they are not happy. Some will go to you, some to d+g and some of the silly ones will go back to the manufactures.

But rest assured there is work out there for all of us.

Now it’s not my place to call it. But hasn’t this thread gone on long enough.

Mike.

[mikeday1]

Re: 0800 Repair

Oh ok Ian. I see your point. It seems my photo has been used in error on a few sites. Imagine when the customer opens the door and doesn’t find gorgeous me. Now that is false advertising 😆 maybe I need to ask for royalties for my image rights.

[mikeday1]

Re: 0800 Repair

TBH. I wouldn’t be interested in meeting you guys. No disrespect to anyone on who has posted past or present. I don’t earn enough money to take all of your issues with regards to 0800 repair nor am I qualified to defend marketing /advertising etc etc. Wouldn’t want to become the punch bag. What I will say is this. I went to a ukw Meeting about 5 years ago. It wasn’t great loads of attacking work providers and didn’t take much away from it. Not saying it’s the case now 5 years is a long time to progress.

As I have said previously. Been in the trade a long time. I used to spend more per year in the yellow pages then I paid for my franchise. Got sick of chasing money and Got burnt by gbdar and servis uk. The franchise suited my needs at the time of signing in the dotted line. When my 5 years are up I would have saved sh1t loads on advertising.

I get why this thread is here and what your views are. And for what it’s worth I respect the points made. I don’t agree with all the posts but I understand the passion shown.

Ukw serves a purpose. Tbh it’s were I heard first about servis going bust owing me £7000.

But I will reserve the right to comment with passion about what I believe is right or wrong. Thanks for the invite but as I Said I wouldn’t want it to turn into a full blown row. Although I may well be at the next dasa meet.

[mikeday1]

Re: 0800 Repair

And whirl. I have refrained from that type of posting. Believe me when I say that most of my previous post have been tonge in cheek
And throwing some mud back.

Everyone who advertises near your catchment area Is a competitor. 0800 are spending money and I can see that some points are valid but equally there as also been some mud slinging.

I am an Indy just like you guys.

[mikeday1]

Re: 0800 Repair

Ok last one defo. The business repairs more then just whitegoods. And does in fact book over 100,000 repairs. Most of those are warranty calls that it’s states on the website cones from many different commercial customers. I.e Argos etc. As I’ve stated before and please believe as you wish. The majority of 0800 cash calls(95{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}) goes to the franchises and employed. Simple as that. Those are the facts.

I’m a Michael Day. Believe what you want. Also goggle my name and you will find my karate site in Harlow with pictures on of me. I am one of many faces on the website personally I wish they wouldn’t use my ugly mug. Is this now going to lower itself into personally attacking me??? Also if you go onto the Harlow star website there should still be a story about me fighting my local hospital on a medical negligence case.

Also Kevin Burnett is a franchise in the Durham area.

[mikeday1]

Re: 0800 Repair

Well then there u go ade mission accomplished. For the record all advertising is based on playing with words.

Example A certain blue can of larger from austrailia. Is not really that big in most parts of aus other then Sydney . Although they would have you believe that it is widely drank by all Aussies although they don’t actually say “all Aussies love it”. And they would suggest it is brewed in Aus although it’s made over here. That’s advertising for you. Don’t hate the player hate the game.

I can tell you exactly what 0800 do if such a complaint was to come Ade. 0800 would refund the customer rather then receiving bad press or ending up on watchdog. The customers first point of contact would be 0800. I have given refunds to customers that quite frankly are professional complainers. They ain’t worth the argument!!!

Right that is my last post on this matter. Enjoy gents.

[mikeday1]

Re: 0800 Repair

Ade

I see your point and respect your views. However Im not sure that the majority of customer even know who dasa are. In fact no customer as ever mentioned to me that they choose me because I’m a dasa member.

Also as I pointed before in two or three posts the website is being changed. As there is no mention of All engineers supplied by 0800 being dasa members I can only conclude that no rules have been broken. Either for the asa to investigate or dasa to comment.

Sorry but I’m going to leave this now as im giving to much of my time.

[Author]

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