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Re: ISE 5
As a stockist of ISE Appliances for the last couple of years the ISE range is as good as any of the main contenders but has many other advantages such as local based service by people who are not only familair with the ISE products but also their customers.
As regards build quality versus your trusty Hoover 1100 I would say that its very robust and well made. No Metal tanks to rust on the ISE 5 and its also nice and quiet in operation. Energy is another area were the ISE 5 will win over the old style appliances as its a triple A machine ( AAA )
With the addition of a 5 year parts and labour guarantee and the backup of a local service solution you would not have to worry about remote service being a problem, much better to be able to speak directly with a human who understands your problem rather than calling automated answering systems where your on hold for ages and then wait weeks for a engineer to arrive.
I would advise that you check the http://www.iseappliances.co.uk to see who is your nearest agent and then pop along and take a look for yourself.
Good LuckRe: Integrated appliances – Are we human or are we joiners
As Martin has said litigation can be a real problem in such circumstances and one has to use thier best judgement given the installation and the type of customer which they may be dealing with. I too have been in situations where they have some big flash kithcen and normally you find that both of the owners are out busy working to pay for it all, which then leaves you stuck with the likes of the lady who does !
I have had to advise more than a few that I was not prepared to remove their appliances due to the problems that I would have to encounter, they normally ring up creating merry hell that you should have fixed it and why take the job on if you cannot do it ! Ha I politely explain that I am not a kitchen fitter, never said I was nor profess to be, sure I can fix the appliance once they get it out and that they are lucky that I have not charged them a fee for the visit. Most of the time intergrated stuff is fine just the usual annoyances of feet balanced on tiny blocks of off cut chipboard, piles of sawdust where the kitchen fitters cannot be bothered to clean up after there work and short hose runs.
Assement is the name of the game, how easy will it come out ? How long is it likely to take ? Is the customer likely to sue you if you break something ?
Re: Integrated appliances – Are we human or are we joiners
Customers never seem to realise that the Donestic Appliance Engineer is not also a joiner/carpenter or kitchen fitter who has unlimited time to spend overcoming all the shody short cut work that they paid so called professionals 25k for then argue over your seemingly small fee in comparison. We do a lot of intergrated stuff as there’s lots of it in our service area. only the other week I had a situation where a customer had a beautiful looking kitchen which they had paid a company 16,000 quid for anf the dishwasher required removing. It became apparent that this was not going to be at all possible as the kitchen comapany had laid thick floor tiles right up to the appliances and they would need ripping up before any work could be done on the dishwasher, oh yes and of course then the tiles would need to be replaced and relaid !
The customer seemed to think I should have some practical means of removing them carefully without breaking them but I tactfully suggested that what the kitchem company had done was equivalent to buying and bew car and welding up the bonnet as it would never require repair or service ! I then sugested that they call the kitchen company .
Recently I saw one manufacturers service paperwork which their engineers ask customers to sign in the case of intergrated appliances which makes it clear that the engineer is there to repair the appliance not to take the kitchen apart and rebuild it which I thought interesting ?
Re: There Go I For The Grace Of God
simonb thanks for your support, as I have said previously such situations can happen to anyone of us during the course of our dealings with Joe Public. Basically this customer has decided that she was not going to pay us for the work done and she decided that when she requested that we call and repair her machine. Problem No 1 was, that she ommited to advise us that she would not be paying this time due to her misaphrehension that she claims the appliance is still under a warranty.
Problem No 2, is that she then issued an alledged Assualt aligation after we wrote to her requesting payment. That attempt failed due to the fact that the police decided that there was no case to answer. Problem No 3, she now claims in further correspondence that the appliance is NOT working, I have dealt with that one by offering to engage a Independent Specialist to raise a report at our cost to ascertain if the claimed fault is attributable to any work that we have done, she has failed to take up that moffer no surprise, I expect the next obstacle will be that she may claim to no longer have the appliance as it never worked after we repaired it !Who Knows ?? One thing is for sure, that anyone looking at what has happened and the chronological events will clearly see this for what it is, which is that she has used a variety of obstacles to evade payment and some of these events are serious.
I will let you know how we fair with this one, I have a nice Christmas Present in the form of Legal Proceedings being served up prior to christmas which will make for a enjoyable christmas for this cheat ! Ho Ho Ho !!!!!!!!!!!!!!!!!!!!
Re: Comet In Financial Trouble?
Cometbez Said : we do not show gloating contempt however, silly comment that,
That remark was not aimed at Comet or you guys but elsewhere, that said its not a silly remark at all but based on experience of my own dealings with your direct compeditor. The folks there have no concept of customer realtions and its epidemic from top to bottom, like the saying says, if its wrong at the bottom then its wrong at the top.
Hence i would never deal with them again, in fact I tramsfered my business eleswhere and advise all my customers to do the same. My local Comet store is ok with decent staff unlike the idots at the other chain all sitting there wondering whats next for them. They just dont stack up no matter if its customer relations or Product Knowledge they fail on both counts and their headoffice is a joke. In the final judgement customers have spending power and can spend thier dosh where they like, its way to easy to get lulled into the wrong idea that just because you are working in a large company that you can hide away in the woods doing just enough to justify your employment with all the jobsworths running around like headless chickens with one brainwave after another, everyone covering there own Ar** !
Be careful Out There !
Re: Comet In Financial Trouble?
Personally I would like to see Comet survive the current retail mayhem as I would rather deal with them anyday as opposed to DSG who are in my opinion on a slippery slope for a number of reasons not least to understand that customers need a relationship and not just a box dumped in the hallway !
That said I know a few Comet Service Engineers some current and some that left a while back. They all say that they are hacked off with poor call optimisation, insufficent training on the wide range of appliances they are asked to service, spares problems where other engineers have ordered parts that will not solve the problem staff sickness, discontented customers, how true any of that is I have no way of knowing but such things are not uncommon in such a large service organisation where the pledges are often bigger than the workforce can deliver.
I have no problem with any of the manufacturers own service engineers or in house engineers of the retail groups, but you cannot get away from the fact that you are under the direct control of a number of variables which in my experience can make life very difficult for the long suffering engineer and I am not about to make a list here as anyone who like myself has worked at the sharp end of manufacturers service will already be aware of the daily problems.
As for people calling a independant as opposed to dealer service or manufacturers service the independent will have much tighter control over what they are doing and if its done right this service will outstrip other kinds of service available at a lesser cost. For instance most of our repairs are on a 1st time completion basis and where a part is unvailable we are normally back the very next day or day after to make the repair.
We get calls everyday from customers who will not wait 5 days to see a engineer and then have to wait for parts to be supplied. We have had serveral cases in the last months where customers were continually chasing service organisations for a repair date ? One customer purchased a new washing machine which had a noisey pump from day one. The Retailers service centre was contacted and a engineer dispatched to fix it.
Guess what ? he did not have a pump on the van but said he would order one and be back.After much nashing of teeth and running up a hefty phone bill the pump and engineer turned up to fixed the machine, six weeks later ! by the way it was’nt Comet !
I reckon that most of the independents are savvy enough to know that the customer is the cornerstone of his/her business and the larger companies seem to treat the customer with a gloating contempt perhaps due to the long hours and poor wages. I have worked with customers since I left school and most are decent people who want to be treated right, given sound advise and information, and if things go wrong someone to call on to help them, nothing unreasonable there but often its the independent that can provide such a service leaving the large retailers with faceless customer 0870 numbers where people who are unconcerned talk you through automated menu screens and have no direct control to remedy your problems.
As Bob Dylan sang, The Time’s They Are A Changing
Re: Whirlpool SIOS ?
No thats not what you need to do, for some unexplicable reason after seven months of SOIS being shunted back to the writers in Germany you have to manually copy the pictures from the disk into the picture folder within the SIOS application ! Wierd or what, ?
SIOS will then display the drawings to which you refer, for £ 70.00 one would expect it to function like a profesional program but it seems half cocked to me.
Re: Rumour/Proposed Vat drop
All businesses are under presure at the moment from the top to the bottom. The likes of the financial institutuions are bailed out by the Tax Payers not the Goverment and we will be paying for this way into the future by the Govements own estimates for the next seven years ! now we all know that every financial forecast this goverment have made had been way out of their estimates and I reckon it will take a whole lot longer and in all probabilty it will be the next elected goverment who step into this finacial straight jacket when this lot have departed patting themselves on the back.
I am not against the general ethics of Labour and hold the view that all the political parties are there to line there own pockets but this lot have made a pigs ear of a mess.
It will be small business that suffers the most and there will be no handouts for the Small Business as we have to stand and fall by our own commercial stratergies and when we make errors we cannot go cap in hand and ask for a cash injection of taxpayers loot.
Re: Rumour/Proposed Vat drop
What I think is that the Chancellor is just tinkering with numbers, nothing that has been proposed is going change very much, in fact when you look behind what has been proposed it all adds up to More Tax increases for us all. NI up and the small Business with staff is going to be feeling the consequences of this when it is implemented ! Fuel Up ? Benefit Payments up ?
Are they Rocket Scientists ? or are they idiots ? the numbers are staggering and its now official the UK economy was ill prepared for this and was in trouble long before the issues with the banking system arrived.
Its gonna be a rocky ride and we all need to hang on, the govement modus operandi is simple, Tax, Tax and More Tax on the working folks of this once great nation.Re: Rumour/Proposed Vat drop
My Optician tells me that for years he has had to deal with about five VAT rates on Glasses and Eye Care Products, so with only one or two we have it easy .
Re: Currys DSG At Their Best
Well I advised the customer to phone Currys back and this time take a firm stance with them by refering to their legal rights under the relevant consumer laws including section 74 of the consumer credit act as they had used a card to make the purchase.
Following that phone conversation Currys are now picking up the damage item and making a full refund as the customer has no further wish to deal with them ! and who can blame them. Another sale and customer lossed in this credit crunch due to poor judgement on the part of Customer Service Staff employed at DSG.
