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Re: There Go I For The Grace Of God
Well after October 1st you are of course correct, however this all transpired before that date so she has no recourse under that legislation
Sorry Typo !
Re: There Go I For The Grace Of God
Thankfully she hasn’t heard of the new 7 day cooling off period or you could be conducting the first test case
Steve
Well after October 1st you are of course correct, however this all transpired before that date so she has recourse under that legislation.
What we need to focus on is deception, theft and slander, although the latter is a expensive route probably with no real jackpot at the end. Yes we have had our pride hurt with such an alligation but the core of the case is that this person set out to decieve us and work a sting no matter what they had to do to get away with it.Having explained to the Local Constabulary the events they believed the truth and come judgement day we can only hope that the Judge can see it for what it really is.
Re: Servis UK (Antonio Merloni) Bust!?
For a long time I have had the opinion that all the while contract work is available and your getting paid on a frequent basis then its fine. But I have also held serious reservations that if your business relies on third party contract work then you are exposed to circumstances beyond your control such we have witnessed here lately along with the financial losses associated.
I have always worked on my own customer base and never relied on third party work and when we have taken on third party work that comes down the list from our own operations.
But never the less I am sorry for the people who have lossed out here.
Re: Advice to hotpoint customers
For whats its worth the customers I have dealt with are more than happy to be educated about something different like the ISE and many of these customers are themselves sick of poorly designed machines that last such a short time. In addition the customers are grateful that we as engineers can give them excellent advise and backup which others cannot
Re: Advice to hotpoint customers
its been said, they dont tell people what you charge, or recommend your service, so why should you do it for them?
Firstly I do not explain other companies commercial operations as those companies have never contacted me to make me aware of them. Why then are we discussing the moral right and wrongs of this. Does the Hotpoint service engineer turn up to a client who requires carbon replacment which his company are charging £ 100.00 for and then go on to explain that it would be morally correct for him to advise them to contact a local independant who can do the job for a mere fraction of the £ 100.00 ? No of course not ! I understand what Tim is saying but at the end of the day I would not be talking myself out of a job !
Morals do not pay the overheads and whilst I would never rip a customer off I would recommend a replancement in the case of a BER and introduce the customer to the world of ISE utopia which is a place where the independant and the customer is at last happy and equal and where the sheds and greedy manufacturers like the Indes*** crowd are at a disadvantage !
Re: Indesit WIL 103 UK and I’m stuck!
Had one like this about two months ago, fault was flaged up as either NTC or Pressure switch. Turned out it was nither, Main PCB up the pictures !
Dont Ya Just Lov Em ! a 99 you say
Re: Advice to hotpoint customers
Another take on this is that we are as had been said Independant, that being the case why are we even discussing being messengers for the likes of Hotpoint ! when did Hotpoint ever advise customers calling their call centre that as they were busy with a five day lead time to get an engineer out that maybe a local independant repairer could get the job done much sooner at a much lower price.
No lets not start talking ourselves out of the job, when a customer calls me I will wherever possible achieve the repair of sale of a new appliance as that is my business, business is becoming difficult enough without us going around explaining that someone else can do the job cheaper ?
So as I am not employed as a PR manager for say Hotpoint or anyone else I will continue to offer my services to my customers and let the manufacturers take care of taking their own messages to the public.
Re: Cancellation of Contracts Made in a Consumer’s Home
Right On Man ! I will agree with every word and sentiment of that statement the idiots have lossed the plot. I can see a time very soon when the will be a backlash to this lot, the average man in the street is sick to the teeth of this Goverment and its policies and lets not forget it was Gordon that got us into this mess, sure there are world issues at play but the failing policies of this goverment have made things much worse and now there is talk of the rank and file taking pay cuts to save their jobs ! Now let me think a minute, did any of the fat cat bank bosses take a pay cut ? Have any of the ( trusted ) politicans taken a pay cut ? its all crap the lot of it.
Funny thing is I was working in a politicians house today and there was a plaque on display at the house which was marked House of Commons and looked as if that it where it came from, the inscription read as follows
” To Succeed in public life you have to be sincere, Once you can fake that you’ve got it made ! “
So now we know how they think, everything you have ever heard about politicans is true, they never give a direct answer to a question, seldom tell the truth, are there to line there own pockets, and never ever take the blame when the S*** hits the fan.
Re: Cancellation of Contracts Made in a Consumer’s Home
Personally we have not received any information from any offical body about any of this. I will say that we will ignore it until we have to as its totally unworkable and I am not about to start complicating my customers with all this and in the process making a rod for our backs.
No my mind is made up let the mountain come to mohamed !
Re: Cancellation of Contracts Made in a Consumer’s Home
Well reading through all this lot brings horror to our whole function as Service Engineers. Although I can undertstand the spirit of this legislation in the case of our trade an we are not alone I know, when fitting parts such as bearings, seals, electronic components etc, if Joe Customer evokes his rights under this law many of these parts can be damaged in removal, how are we meant to be compensated for these loses !!
In any real business sense it is unreasonable to expect a trader to be engaged by a customer and in the case of say a bearing job do all that work and then the customer changes their mind, at that junture we are expected to return and do the work all over again and end up with parts that maybe cannot be fitted and in any case any parts sold and fitted are then used and second hand ! with the trader ending up with nothing !
Perhaps when I pay my tax to the revenue I will have a change of heart and dmenad it back !
These people have no idea at all of how to write legislation that will work to protect the vunerable and at the same time protect business from financial loss.
Re: Yet another gripe at connect.
Mm ! Well that explains why we never received our statement this month, there was me thinking that as the Goverment are bailing financial companies out left right and centre that Connect were giving us a months grace ! What surprises me is that no-one at connect ever got round to advising their clients of this important change, still when companies get so big they sometimes lose sight of what is important and whats not.
Re: customers rights ??
A timer still in it’s sealed box – full refund but only if taken from your stock..etc etc. etc. ? ? ? ? ? ? ? ? ? ? ?
Heres another, customer comes in and purchases a pair of Brown shoes, size 9. A week later they arrive requesting a full refund.
The retailer is under no obligation to give a refund just because the customer has changed their mind. A sale is a contract and has binding conditions for both the seller and purchaser. In our trade people buying parts, taking and then fiting them only to find that thr part purchased does not repair their fault and then wanting a refund is the same, indeed we only refund if the iteem is faulty, not as decribed or fit for its purpose. It is the reatilers descrestion to offer a credit note or refund if you want to retain the customer and in the case of special orders there are no refunds unless the aforementioned conditions are oeprative.
We could be lending parts out all day and giving refunds and such practice has serious implications of cost for small business in cases where an item is sold, you then recorder that part. The customer returns the previously purchased part and now you have two on stock ? Not forgetting that if the customer has paid by card you have paid a transaction charge, now a refund charge is inccurred plus the addtional cost of the replacment stock. Each of us I suspect have different views on this but in the case of customers merely changing their mind that is not a reason to provide a refund a Trading Standards Law reflects this.
!
Well thats the conclusion I have come to, like you say try getting customers to be logical. My real problem with this is that the particular customer is adament that SHE is right and whatever I say to her is wrong.
She has told me that that I recommended this blasted machine to her and its leaked from day 1 ( thats 8 months ) The first time she called we went out to her and found her standpipe leaking. My engineer then charged her for a labour call to rectify the issue. ( a mistake in my opionion as she had recently spent money with us ) Six months on and a futher call comes is for leaking again. The woman tells my staff that the machine has never been right from day 1 and she wants it out the house and her money back. Same engineer recalls and this time finds the pump is running intermittantly and the door seal has a whole three inches long where it has been rubbing the door interlock.
We replace the pump and seal there and then problem of leaks solved.
Three weeks later shes one the phone ranting that the machine is leaking all over the floor of her new extension and she wants is to collect the machine and refund her money so she can buy a machine that works and is up to standard !!!!!Saturday I brave the icy wind and tackle her head on, on entry to the house she was having a right go. I calmed her down enough to speak quietly to her and set about checking the appliance over. Good no leaks from the plumbing, no leaks from the machine. So I ask what detergent are you using. What she asks !!!! I repeated myself, She replied Fairy,
Ah I said well thats the problem it will be causing a overfoam of the machine and thus leaking as a result. I then explained the science behind my statement and she then said there is no good you coming here a trying to flannel me with that !After another ten minutes of discussion I got her to accept that she allowed me to experiment with dosing and she agreed. She is using Fairy Tabs. Two for normal hard water washing. Way way too much foam, I rinsed the machine out, six rinses to do so ! and tried one tab, still excessive foam !
My concluison is half a tablet is about right, but I knew she would not like my findings as she states that her washing does not get clean with two tablets. I also knew she would do battle over exactly how one makes a half tablet.
I explain all of this on her return and as I suspected she was up in arms, however I have convinced her to use half a tab for two weeks and if possible buy some Fairy powder as that is easier to control.
The upshot of this situation is that I have refunded the first labour charge made by my engineer and we now need to work with her to find the optium dose of this brand which will not overfoam the machine and still get her normal soil washing clean. From the customers standpoint she cannot understand why she has to faf about with all of this and feels that the machine is problematic.
I think that there should be a paragraph or two in the owners manual about this subject as it would show the customers that the manufacturer is aware of such issues and the remedy’s and this would I think alleviate situations such as this.
What da ya reckon ?
