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Re: digital piano
The internal power amp will be stereo and most likely you have trouble with the power output stage.
Most of that stuff is discrete electronics and being involved in this technology I would find a local instrument repair tech to solve the issue.
Kawai have a distrubutor in the UK and your local music store will know of a realiable tech.
Kawai UK Ltd.
Unit 4a
Vincent House
Alington Road
Little Barford
St. Neots, PE19 6YH
Cambridgeshire01480 – 474751 🙂
Re: What’s Reasonable I wonder ?
Well this so far is the upshot of this matter.
Finally we get this customer in, I decide to go myself, I am informed that the machine is noisey and not drying the clothes on the dry cycle, ( Bosch Washerdryer )
I am informed that the machine was like this since it was returned to the client three months ago ! Na Really I think, having seen this machine on test with and without a load over a week I knew that it was not. Anyway I am not there to argue but to find the facts.
During my inspection I open the drum door to remove three coins and a pen ! perhaps this is the noise I wonder. Anyway next up check the pump and filter for further obstructions . There is a five pence in the pump, remove that. Next up I remove the appliance from the unit to check if the dryer is functioning.
I find that it is not due to the overheat stat having triggered, mm strange I think, Further inspection locates that the cast metal dryer housing has fractured and is loose exibiting noise during the spin cycle. With the heat escaping from the air conveyor the whole top of the machine was becoming hot thus the overheat stats intervention.
Of course this was not like this whilst we had this appliance because had it have been we would have advised the client and attended to it.
I then explain to the client what I have found and that although it was not evident at the time of our work the air conveyor was the culprit and that parts would be required to fix it.The client tells me that they will need to consult and will let us know, I hear nothing for four days and then decided to call them. They then say that the appliance is under a five year warranty and that they will try and get Bosch to do the repair but will contact us should this not prove to be sucessful.
Now do I dance on the ceiling and thank the lord for our lucky escape or ask them for a labour charge for our further time and efforts ??????????
Remember we have had two aborted trips, and one call totalling an hour plus 20 mile round trip and have earnt nothing ?What would you do here ?
8)
Re: LG Washing Machines
Interesting, I thought that F9 would have been registered ?
I have an LG machine myself and we have had an F9 which was an unbalanced load sure enough and very occassionally my wife gets a F9 code.
Remedy is to stop the machine and put it on a spin, and off it goes.
The customer however has not complained about the cottons and 12 mins.Thanks for your insight
Re: move or stay
Sorry that should have read £12,000. Corrected.
if you are intending laoning the amount over four years about £230.00 a month. I expect we all know of people who are paying in a pension fund simliar amounts over a long time and they may never see the return that may be possible on the spiraling cost of property.
Someone I knew bought their premises a few years back for £ 35,000
Now the place is being rented out with a nice yearly income, the fellas working from home and gets regular enquires to sell the place in excess of £150,000Just goes to show if you can juggle the figures, take a chance it may in the end be the property that you can sell as opposed to the business which is worth only what you can get for it based on the assumption that you can find someone with those knd of sums willing to buy a whitegoods repair business outright.
Re: what vacuums do you sell your customers???
Numatic Henrys, Panasonic cylinders and uprights, Vax Uprights, can’t say we have noticed any problems with panasonic we sell a fair few and have not had any failures as yet.
Re: move or stay
this sounds a good idea, with a few variations that could provide you with money at retirement. crunch the numbers and play I say.
12,0000 is not a lot of money and there are tax deductions to be had with a business loan.
Re: Connect Backorders
Personally its about time that more effort and money was put into the backorder system at Connect. Seems to me that all their efforts are concentrated elsewhere. I realise of course that at times the manufacturers are at fault but surely in this age of technology and easy communications how difficult would it be to devise something better.
Re: Connect Backorders
Talking of which, what other suppliers do you find have relaible backordering systems, prices that are competative with CDSL and a good stock holding ?
Re: Connect Backorders
I have spoken to my rep today about this and it appears that they themselves cannot understand where these missing backorders go once they dissapear form the backorder lists ? Mm
I print my backorder lists off every week which supports my further enquires but you are correct that Connect need to completely revamp this aspect of their business
Re: Is this Legal?
How odd is that Andy,
A couple of years back we had exactly the same problem with BG and leak on a new meter.
It beggars beliefe that a qualified corgi engineer working for the likes of BG can get away with such poor work, Transco were not amused either running behind this lot mopping up !
Re: Public Liability Ins Minimum
If you are or thinking of doing any local authority work or come to that work in a commercial premises then 2M is not enough. Many local authorities insist on 5M.
Re: Whitegoods Licence
So what exactly are we saying here, I am correct in understanding that to take in used or scrap appliances and then to recondition them for sale that one requires a second hand licence ?
I have never heard of this ?
What are the facts ?
Re: What’s Reasonable I wonder ?
Reading back through it, it’s a tricky one IMO.
Is it a recall, isn’t it? Problem is you don’t know till you see it and, if you’re not given that chance, you don’t know whether to charge or not.
In the interests of peace and harmony I’d just do it, but that’s just me.
Usually we give them one shot at a no-access, maybe two, then we charge it. The distance is irrelevant as we operate only by postcodes, it’s either in the area or not.
If it were me I’d be tempted to explain clearly that, if it’s the same or related fault to our work we’d honour the warranty but, were it not, then there would be a charge and make sure that the customer understands that these are the terms. Once you know the score you can take a view on where to go with it next.
K.
Of course you are right, it is one of those tricky ones, for we need to fully access the latest complaint and ascertain if indeed it is related to the fault reported and rectified at the outset.Of course the difficulty with such a situation is that this particular lady was complaing of all manner of faults which in essence opens up a can of worms as far as any future involvement with this appliance.
My plan is to call them the day that we are due to call, explaining that on the basis of what has already transpired with the Not At Home, the time lag in getting back i touch with us, and that bearing in mind we need to check the appliance to asecrtain IF this latest reported fault is due to THE repair that we done, then we shall be proceeding on a chargable basis. As far as I am concerned the faults that were claimed which we checked could not be PROVEN, only one fault and that is what was billed and charged for only and nothing else.
It is my intention to get rid of this one, one way or another as we do not need the hasle of being made the whipping boy every three months and then have to run here and there.
Its always negative to loose a customer but frankly customers that make me no money are not cundusive to our business.
Looks like this one’s got a few miles in it yet !
Oh Well, that’s life fellas, ( and Gals )
Re: What’s Reasonable I wonder ?
How odd is this,
Its been nearly three weeks since I heard anymore from this customer, then I get a phone call from a relative saying that we went out and looked at the machine and was going to advise if we could get a spare part to repair it.
I inform this relative that although we did call we did not look at the appliance as the householder was out having made the appoinment. They were not aware of this, they then pleaded with us to go back and they would make sure that someone was home this time round.
This is an akward situation due to the fact that we have worked on this appliance and been paid. Having completed the repairs and extensively testing the appliance we were happy that it worked as it should.
Nearly three months later the customers back on the phone saying its the same as before, we call, their not there.
Now since then the time period being some three weeks we get this call.
We have now made a further appointment to go out to look at this appliance but I feel that although we were stood up as it was and the customers contacts have been so intermitant over some time that and that I pointed out to this relative that this was wasting our time and costing us money, I feel that we have been badly messed about but at the same time we are probably legally bound to investigate the claims that the appliance is exibiting the same faults as claimed at the very outset.
My plan is to ring this customer before calling and request that they pay our labour charge and that having done so we will then call back.
Whats the take on this ?
Re: Creda S150EK Problem
Panic Over !
Went back out to this today with the wiring chart and it turned out to be a faulty stat which is located in a obscure position, it was only by looking at the wiring chart that I realised there was a stat which I had not seen, turned out that when this element went bang it took the stat with it.
We Live and Learn
