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Re: What’s Reasonable I wonder ?
Exactly . as for trotters confusion about the question I was in favour of imposing a aborted charge, the point of the question Trotter was to get a cross section of different opinions from this forum as to what is considered reasonble and thats exactly what has been posted as you can see.
I would also say that having had a previous relationship with this customer I was more than willing to attend but not willing to waste my time.
Re: Customer Charging
Let’s flip that question just for a moment,
Your TV ariel developes a fault following a storm, you ring around and find a company that says it has No Call Out Charge, we continue on the premise that during booking the service visit that money is never mentioned by either party.
Would you as an individual expect a commercial company to arrange for a service techician to travel to your house, spend say an hour climbing over your roof and performing diagnostic test to find YOUR problem ? in the process having paid out to have a vehicle on the road to get to you in the first place, stock on the vehicle to solve YOUR problem, training and experience in fault finding again to solve YOUR problem, not forgetting that this technician needs to be paid a salary in order to feed his family and pay his taxes. Probably he may also have premisies of some description, insurance in case he drops his toolbox through YOUR roof or on worse still on YOUR head.
and all this at absolutely no cost to YOU.
Personally I would not myself want to pay a call out charge for him to get to my door but that stops there. I would EXPECT to pay for his labour and time in finding MY problem, after he never had any problems himself until he was called by another customer who expects so much for so very little.
Don;t take this personally however but we all need to value what we do as a profession and get real about this .
Re: What’s Reasonable I wonder ?
I have had instances over the years where you can ring a customer to confirm the appointment only to find that the answerphone cuts in.
This however does not mean that the customer is out, I have had loads of such instances where the customer is home but perhaps painting the front of the house or even doing a bit if gardening.
Most customers are home beacuse that want the appliance repaired, its the odd flighty few that seem to think you can come back later in the day or another time that are the problem.
I did incidentially get paid for the first vist, but not the second, I got paid when I returned the machine the third time and here we are on a fourth call with a NAH and no payment as yet.
Re: recycling cardboard
Connect have the best idea to get rid of all the cardboard and shreded stuff.
Yep. send it out to all the trade customers !
Clever
Re: B&Q at it again
Well I am british or more precisely English, eitherway I am sick of endless talk about green issues and how we the public must take far more responsibilty along with paying to dump.
There is an old saying that goes, You can’t get smethig for nothing,
Cheap is cheap and when you buy something cheap it will be made and produced as cheaply as possible. You cannot apply the logic that because the item is cheap that you are suprised when it breaks down and has to be thrown away, it is unreasonable to expect a cheap product to have the same durabilty as something costing far more regardless of the Consumer legislation.There are always people who buy cheap goods, there are many others who require quality and realise that you cannot get something for nothing !
Sure its all about profit and these companies know that, they sell to the masses and they buy the stuff. Interesting thing is I have lost cont of the nmber of customers I have called to who say we have only had this machine 13 months why does it cost so much to repair it, after all it only cost us £199.00 ! What can you expect ?
Look at the issues with the Chinese toys coated with lead paint ! More rubbish being imported and I thought we had left the lead paint issue behind decades ago. When I was a kid we had toys made in England, i fact in those days most things that were any good were made in England. Then came the cheap Hong toys that broke i your hand after ten minutes leaving many a child in tears, how short memories are for those who lived in those times.
I have not changed my mind on this, buy your cheap Beko’s Indesit’s etc and hand your hard earned cash over for it, just don;t cry when it folds up after a short period of time and expect it to be fixed on the cheap.
As a parallel imagine that we as a trade offered cheap repairs using cheap spares that lasted a short period of time then failed.
Customers would quickly loose confidence in our quailty of service and where would we all be ?
Re: B&Q at it again
The answer is real easy, the goverment don;t care a toss, they say one thing and do another, sure they say that they are green but look around and their green credentials are bogus.
Take a few examples for instance.
1. If this Goverment had any real intention of really making an effort they would firstly impose heavy fines on supermarkets and the manufacturing companies that are associated with them to make them stop producing all the excessive packaging that they generate.
Instead they bang on about the helpless consumer taking action to recycle and the focus is on making us pay to dipose of this huge mountain of rubbish which we have no real choice in.
2. Junk Mail, we all know about this one, again if the goverment sorted this out it would stop millions of tons of unneccesary waste that is poked through our doors without our consent, it would also have a impact of other forms of pollution such as carbon emissions generated in moving all this rubbish all over the place.
3. Fuel ! change all fuel to bio fuel starting with nationwide transport, public transport and private vehicles. Lower the price of the tax on fuel and pump the profits into heavily subsidising public transport to get more people of the road reducing congestion and then we would not need congestion charging zones and all the wasteful admin and staff that have to be funded.
4. Have incentives for small grocery traders to have businesses and penalties for chains like Tesco who demolish petrol stations only to reincarnate small supermarkets with a few petrol pumps on the site. Once they have driven any small business out of business then they then have a monoply to drive up prices with the public having no choice.Its not rocket science all this, but the goverment is useless at all of this and the Wee directive is a prime example of another hairbrained half cocked idea poorly conceived and implemented.
I travel often abroad and when you look at the disposal faclities in other european countries ours is a joke. If its wrong at the top then its wrong at the bottom and actions speak louder than words Mr Brown.
I can see no change to any of this other than that we as taxpayers and indiginous residents of this small island will bear the brunt and cost of this series of cockups.
thats my two cents worth for this lovely sunday ! 😀
Re: easi-rent
Is anyone dealing with this and if so how does it all work from our point of view ? Are the stats realistic along with the forecast returns ?
Who are MG ?
Re: Payment card industry rules, PCI DSS
Yep we had correspondence about this months back from merchant services, another layer of admin and outside people picking about your business. In my opinion the banks and Card companies create a lot of the problems that we, the general public and themselves have to deal with.
A friend of mine who is very clever designed a security system that was far in excess of anything any of them have at the moment. He approached three of the leading banks and showed them this system.
Guess What, none of them wanted to pay for it or introduce it. Strange but true.
When you hear that skips and rubish bins are found outside such companies with all our personal details for all and sundry to use WHO is checking and regulating these idiots I wonder.
If in doubt, pass the buck !
Re: Another Death Nail For Our Pasta Eating Friends ?
As usual its a well know modus operandi that Goverment Offices pedal,
Do as we say and not as we do.I have no doubt that this country is a Police state now especially with last weeks reports that the Goverment now are really considering having us ALL undergo DNA profiles as well as the 100,000 vistors to these shores each year and evidently they say this will apply to even day vistors !
Can you imagine how this we not work in practice, when you stop and consider that we have legions of imigrants running around who are illegals and others living in the same houses all with the same or simliar names claming no end of benefits I cannot understand how these people would have a DNA profile taken when the goverment cannnot even police its interantional borders effectively !
Re: Poaching Staff!
what goes around comes around don;t you think, personally these big companies can never compete with what we have to offer, they have’nt got a clue.
It’s no wonder engineers want to get out of these operations, money is one thing, daily stress, pressure, one cock up after another, driving miles, a quadmyer of appliances to keep up with, first time completion rates, wrong spares, incorrect diagnosis, high levels of sickness, holidays and extra pressures, uninformed management, angry and disgruntled customers,
Hell, I am glad I work in a independant enviroment !
Re: in car sat. nav. units
ambulance service use then this is one.
Mm! My mate is an emergency ambulance driver and the they often cannot find addresses with that device. Evidently it uses a maxium of tracking 8 satellites and you need three to operate it at any one time.
All the latest units use 12 satellites and SIRF3 algorithms which offer much faster GPS reception and reduces the canyon effect it built up areas.We live in a populated area and one of my customers was telling me how her husband waited 40 minutes for the ambulance to arrive recently
which could not find the address even with their onboard Sat Nav.The indago is vehicle transferable and is all you need to get from A/B with full European Mapping and Speed Camera databases for those regions too.
You pays ya money and takes your choice. 🙂
Re: Eco warriors on the make
Martin I agree with what you say, those old machines were stalwarts of the washing machine faternity and my own Z919T washcraft machine lasted us 17 years ! and NEVER went wrong in that time. The old Philips 95 generation was pretty much the same and those AWB082’s went on and on, perhaps thats where Ariston got the slogan from ?
Those days are gone as are the bread and butter repairs that we used to do. No more leaking pumps, split dispenser hoses and sump hoses, advance timers etc.
However is not the ISE CI555WH a AAA rated appliance desiged by engineers ? Anything that can sell a machine these days has got to be good for us when a repair cannot be effected.
