Forum Replies Created
-
Posts
-
Would anyone have the diagnositc PDF for that machine?
I tested the dryer and it appears to work. However the wash cycles all cease to proceed after just a few seconds (unless the machine is left a couple of hours)
Steve.
PS Agree with Martin on the quality of the machine – rubbish! The module is £160 odd which pretty much means a write-off.
But does the heater fault cause the control timer go completely dead? I’ve never had that before on similar machines.
Re: Parts suppliers T&C’s
iadom wrote:Whilst I am still quite hopeful that my recent PROBLEM can be solved amicably, I have until now always enjoyed a good working relationship with the people in question, it did get me thinking.
Are some of the distributors warranty exclusions onerous or unfair to such an extent that they could be successfully challenged in a court of law.
I’m sure that all of the major parts suppliers have legal teams that have gone through the nitty, gritty with a fine tooth comb but has it ever actually been challenged.
Jim.
Jim,Don’t think for one moment that the ‘nitty gritty’ has been gone through with a fine toothed comb! Far from it. In my experience firms of all discriptions will try to use T&Cs to circumvent laws or regulations which exist. This even happeneds in the Financial sector which is supposed to be tightly regulated.
Generally firms use their T&Cs as the first line of defence to avoid them having to do anything which might not be of financial benefit to them. You can clearly see the issue with PCBs / modules / complex timers in the domestic appliance trade – this doesnt however absolve them of their obligations under statute laws. In most cases they will argue that their T&Cs are what counts regardless of what a statute law might specify. Of course they are very wrong on that point; in the event of their T&Cs conflicting with statute law it is the law which shall prevail.Basically if you order a part it has to be i) as discribed, and ii) fit for the purpose for which it is intended. In order to say that they couldnt take the module back they would have to show that it was ‘reasonable’ that you assume all the risk when ordering such a part from them – of course there is no court in the land who would support such a view and therefore they have no choice but to refund you for the faulty module (unless they could prove that the damage to the module was caused by you).
Would be interested to know how this one turned out?
To be honest I always try to take payment, either cheque or cash, on completion of the job. If the customer says that they are able to pay at that time then I always ask them if they are completely happy with the job. I’ve never had a case where the client has specified that they are anything other than happy. This makes it easier if it ever went to court.
I agree with what a number of others have already said; that the customer cannot take the word of a third party plumber as a reasonable guide as to what constitutes over-charging.
The law (at small claims level) would simply look at the basic facts; was the customer made aware of the potential cost of the service / goods being offered. So long as the answer is ‘yes’ then you are 95{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the way there as it can be shown that a contract was agreed between the customer and you. In effect (in this case) you can clearly show that the customer is retrospectively considering the terms of contract (ie the quote) after consulting the plumber – this is a breach of contract on their part since they’ve already accepted your quotation. The law specifies that ‘consideration’ must take place prior to ‘acceptance’.
I know a number of people who run small business of one kind or another where these types of problems crop up. Generally it is the customer who loses such cases since they are ignorant to even the most basic contract law. Their normal defence is that ‘the machine stopped working again so I didnt pay.’
Of course you ask them if they reported the second failure and they admit that they didnt. Normally they drop this defence as they dont want to lie to the court. In the end they normally cave in due to the pressure. It’s rather like a game of poke; once they realise that you arent buying the bluff (and they’re only holding a pair of two’s) they cave in purely because it’s going to cost them more and more to keep the bluff going. My advice is to always specify the extent of court costs + loss of earnings in a letter to the customer. A couple of hundred quid added to their bill normally opens their eyes.
Steve.Is it the normal 13mm hex centre bolt holding it all together? Is so there is probably room to ease the tub towards the front of the machine and get a long handled socket drive onto the bolt head.
Have exactly the same problem this morning on a WD440G. As soon as mains voltage is applied to the machine lights 1 thru 4 plus dryer plus power light start flashing 3 to 4 times per second and the machine controls are not usable.
Did this turn out to be the main PCB in the base?
Steve.Okay – point taken. Does anyone have a diagnostic PDF covering this model? (s4stevie@hotmail.com).
I think I’m right in saying that you enter diagnostic mode by holding down the start button along with the one next to it?
If I can get the info then I’ll head over there later.
Steve.Had a similar fault on a similar model (assuming that it’s the one with the control board at the rear low down on the right hand side. I ended up reprogramming it as it seemed to be a glitch on the board itself.
So far I havent tried to access the diagnostics as a fault wasnt being activated during the cycle. Do you feel this is a mistake?
Martin wrote:
SteveATY wrote:
The program just sits there for long periods doing nothing once the wash water has been correctly heated.You told us first of all that the “start/stop and the ‘washing light’ start flashing” when the fault occured. Has it stopped doing that now Steve?
I amended the details in post #3.
There is no fault code. The program just sits there for long periods doing nothing once the wash water has been correctly heated. It does that on any wash cycle which has been selected. As soon as you (manually) switch it to rinse it goes through and completes without any further problems. This tells me that the program is glitching at only one point. If the fault was motor related then surely it would be more random and the fault would occur at various points?
Motor brushes checked on first visit along with tacho coil + magnet. Machine seems very ‘low mileage’ for that kind of fault (brushes are still at around 95{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of a new set).
Okay, been to have another quick look at the machine. I got the customer to stick the machine on pre visit so it would be glitching when I got there.
The fault isnt quite as originally stated! The program does not flash a fault code. Instead it just seems to be stalling. It sits there doing nothing for 10 to 15 mins at a time and then will suddenly spin the drum (slightly quicker than wash speed) and then back to nothing for another 10 mins or so. All the while the ‘washing’ light and the ‘start / stop’ remain fully lit.
My guess is control board? These are £130 a shot retail.
Steve.
