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Re: Availability @ Christmas
Anne, the link above is wrong… It just threw back my email.
I think ‘service’ is spelt wrong 😉
Ade 8) 🙂
Re: Repaircare…
Well so far, not bad. Getting all the ‘Premiere stuff’ still, and a few Coverplan jobs that get cancelled as per “Please re-allocate to new CF Engineer thanks” 😀
Don’t know what’s going on though re booking… They seem to be booking next day now 😕
Re: RepaircareTalk
I’ve replied to your post Alex, which hopefully, will generate a reply from RC or a phone call to me slapping my wrist again!
We’ll see!
Ade
Re: RepaircareTalk
I’ve slipped in the ERT link… I hope RC Agents seriously think about what’s coming the next year or two and start to make other plans if they are relying on DSG work from Repaircare for business survival, because IMO, it’s going to be pulled like a slippery rug at some point…
Ade
Re: Suggestion Box
TBH, there aint that much to change or improve.
I’ve not as yet had an issue that would need addressing or improving, so I’m at a blank!
So far for me, it’s been very low volume, but what I have done has been easy to administer, so I’ll end here as not much more I can add really (Even though I was excluded 😆 )
Ade
Re: DSG/RepairCare Rate Cuts
I think it’s just gone quiet because the initial ‘Shock’ from the rate reduction has now gone. Most people have now accepted it is what it is and have either terminated, or found ways to deal with the current situation.
I for one, have finally come to an amicable & acceptable resolution with Repaircare to put an end to my desire to drop DSGi work.
I’m remaining as a Repaircare agent, still supporting Repaircare’s Manufacturer clients (Caple, Fagor, Rangemaster etc) without having the ‘Bulk’ of the DSGi work. This now frees my time up substantially which I can use to spend more time with manufacturer customers, via telephone ‘Pre-Visit’ to improve on what is already a good service, get the faults accurately pre-diagnosed in most cases & focus on quick turn around, first time fixes.
It also means, I now have the time to contact these manufacturers directly, to chase parts that are OOS with CDSL, which in the past, has proven very successful in obtaining the part direct & getting the repair done & put to bed. Something no-one can do with DSGi customers!
I have agreed to continue accepting DSGi jobs, as a 2nd Tier engineer, to cover overspill and holiday times that the new guy in my area will have. I feel this is fair. As although I will continue to do the ‘Odd’ few DSGi jobs here & there, the bulk, or majority of it is now out of my life!
In ‘Anticipation’ of one or two people assuming a dark deal was done in Cardiff yesterday, there was no dark deal. Nor any secret rate increases, or instructions on how to ‘Tweak’ jobs to maximise income. I simply CHOSE to terminate the DSGi work and leave it to Repaircare to decide whether to keep me on for the remainder or not. Something everyone is quite able to do also if they wish!
Just to agree with Whirl4 also, thanks to Ken & John for tying up the Amica deal for WTA / DASA members. From what I gather, it’s so far proving very successful and I look forward to continuing with this sort of quality work, with reasonable terms, and very fair rates 🙂
Adrian.
Re: Repaircare…
Well, I’ve had a handshake on going forward from Mr Parker himself!
After 3hrs of talking, I’m being removed to 2nd Tier DSG, but I remain 1st Tier everything else. The ‘Mechanics’ of how this is to occur, was pretty much un clear (Something about setting contracts as skill sets), not sure how they’ll sort it, not my problem, but David has confirmed it’ll be sorted.
There is nothing ‘Untoward’ about the solution above, because the new guy has accepted the DSG work, at it’s current rates & terms apparently, so nothing at ANY time was said regarding ‘Keep this quiet’ or any other kind of dark deal comment. If asked either to face, or in Forum, I’ll speak freely, end of, and I think David knows that!
With that said, I did agree, that given Repaircare’s ‘want’ to keep me as a SP, with giving me the ‘Good stuff’, I’d take ‘Overspill’ DSG stuff from the 1st Tier DSG guy, which to be fair, is fair enough. I don’t mind the odd few DSG jobs TBH as they will be pre ordered everything in stock & fixed 1st time!
It seems I have an amicable & acceptable solution to my DSG volume hatred now, so finally, we reach a conclusion!
Ade.
Re: Repaircare…
Well I have David Parker coming down today. Had a voicemail from Mark Reilly last night (20.45), confirming he is down today.
So I’m hoping the REAL reason Mr Parker is in Cardiff is to shake hands with the new guy!
I might take a cake in to work, to celebrate when he’s gone! 8)
I’m actually pleasantly surprised how things have changed in ONLY 2 months! As well as a healthy work volume from ISDAL, I’m starting to sell a few appliances finally out of the unit (Just waiting for the suspended ceiling to go up before I really promote the sales side), I’m getting a nice constant feed of fully chargeable jobs from a MASSIVE rental firm in Wales, thanks to the Amica contract going to UKW. I’m getting quite a few gas cooker repairs from NESN @ £48+ and my chargeable work is on the up (Especially fixed cost, I have lost on a few now, but over all, I’m up) 🙂
It looks like my ‘Worst case scenario’ might be avoided due to the increase in lower volume, better paid work which inevitably means, less jobs for the engineers = Happier engineers and better productivity from them 🙂
I have to say this though… It’s because of you lot, listening to your experiences & advice at UKW meetings and reading your comments here, that has without doubt, woken me up (As a newbie in this game) and has probably prevented me having MAJOR headaches in 6months time by having a business that RELIES on a high volume, low paying contract for survival!
So for that… I say Gracious Por Va Vor 😀
Re: Repaircare…
Alex wrote:What I don’t get is if they are giving you grief why have you not told them you are kindly working out your notice.
Alex
I do 8) At every opportunity when Client Services are giving me grief… It’s definately a conversation stopper! 😆
I believe David Parker is here tomorrow (Although I haven’t had any confirmation), so as from Wednesday morning, I’ll either be sending back EVERY DSG job I get, or will be accepting them with my rate of £45, 30Day ‘Same Fault’ recall period.
I’ve extended & extended to bare with them regarding the new guy, I told Mark last week, I’ll work with Tuesday of this week… So any more requests to ‘Bare with them’ will be accepted at my rates & terms, end of!
It’s getting frustrating now… I just want shot of it!
Ade
Re: Repaircare…
Just had a big ‘Ding Dong’ with some t1t at DSG Product Support!
Over a pre booked call I’d aborted due to not being able to confirm address / appliance details. I’d made 2 contacts last week, and on the third, I abort the call & leave an A/P message advising they have to ring me back to rebook. I’ve been doing this now for about a year after loosing so much money over out calls.
Anyways, they guy started insisting I go today. After sensing a certain ‘Demanding’ tone in his voice, I’d refused. And offered Wednesday as the next available appointment. Anyways… His reply… “You cant cancel calls that have been pre-booked by the call center, under any circumstances, it’s not good customer service”. To which I reply… “Is Currys going to pay me if the customer isn’t there”? He replies “No, of course not”.
By this time, I was wound up to the point where I advised he gets his management to take this matter up with repaircare management, as I AM the decision maker within MY business, and I decide NOT to ‘Gamble’ income on pre booked calls.
I’m apparently getting a call from his manager shortly :rolls:
Re: WTA Code of Practice
Ok…
Thanks to Ken for the prompt, I will admit to forgetting to update this thread 8)
I’ve had a response from the OFT regarding the GAP Analysis that we did whilst in Kilmarnock last month.
As expected, they’d picked up issues about the COP. What was unexpected though, was the issues they had picked up, are resolvable with minimal effort and little or no change to the COP, just basically providing information to the OFT that backs up the COP GAP.
So, to cut a long story short:
1… They like the COP
2… We’ve met the criteria set out in the GAP Analysis
3… Before I reveal the next bit, I’ll quote something said by the OFT Case Worker whilst we were at our last OFT meeting… “The formal application is about 2 thirds of the way to approval”. Well chaps, we now have the invitation to formally apply! That means we’ve jumped all the hurdles, the COP is deemed to be ‘Approvable’ and we’re, without doubt, over half way to final approval!That’s all that remains now is a few ‘GAP changes’ and ‘Proof Submissions’ (Which will be done on December 10th) and the COP is to go up & down the floors at the OFT, stamped by their Legal department and other departments that need to stamp it, and we’re away! 😀
Ade 🙂
