Forum Replies Created
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Posts
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Re: Abusive Calls
I used to have a young girl work for me that on a few occasions, I’d look across the office after hearing her struggling with a call & she’d be sat there with her eyes filling up! I’d have to send her out for a cig so she could calm down etc, and that used to wind me up. Abuse from customers (ESPECIALLY when they are not your customers directly) is bad enough, but from other trade members is a bit unbelievable! We’re all meant to work together aint we?
I wonder how long I’d have kept my contract work if I rang relevant call centers upsetting staff everytime I had a customer ‘Effin & Jeffin’ over something that is beyond my control?! Not very long I suspect!
Ade.
Re: Networking
Good ideas Steven 🙂
Maybe even invite the OFT as by then, the GAP will have been dusted and submitted & they might be good to give a presentation about the OFT…? Would certainly get manufacturers attention coming from the horses mouth 😉
Re: Spam
Still not seen ANY spam to delete! Good for UKW, but bad for me! I feel like a spare part now 😆
The upgrade thing is obviously proving to be awesome!
Ade
Re: Amica website
Got the login now K, Ta, and Anne has already filled me in, use it for parts ID and order via Amica @ Kilmarnock… 🙂
Ade.
Re: Amica website
I haven’t recieved an email, checked spam folder, nowt there…
Can one be resent?
Thanks, Ade
Re: Is this job worth it ??
I see where Bryan is coming from! We call it ‘Quality of life’ here! I often think the same Bry, the sh1t we get from customers sometimes to be blunt is f**king unbelievable! And why? Because they have to wait in for a few hours to get an appliance repaired! Totally unjustified!
Thing is mate, we’re not the same as the Gardener, or the Bedroom fitter etc, they are all things that people want, so they can’t wait to take the day off because the new kitchen is being fitted, or the new plasma from Argos is arriving! We’re the guys that inconvenience them, as afterall, that dishwasher should be working, not broken, if you get me!
I’d suggest Bry, you close for a week, jump on a plane with Tina & the kids and do one! Come back, GET RID of the work that drives you mad, stand up, dust off & crack on from scratch!
For what it’s worth, you pal, are one of the best fridge engineers I’ve ever met, so keep that valued, and seriously think about BINNING the sh1t that makes your job not enjoyable as this trade NEEDS people like you!
Ade 🙂
Re: Subs
Hi Mark,
No need to sign the COP as it’s part of membership terms that all members adhere to the COP, so by being a member, you’ve agreed to them…
Adrian 🙂
Re: Repaircare…
My post:
Thank you for the information regarding meeting with your client, the fact that efforts are being made, is appreciated.
Although, I have to admit, reading that kind of wound me up. To be BLUNTLY honest, I am a fan of Repaircare, believe it or not, and although I’ve given notice to quit, it was SOLEY the DSG aspect of Repaircare’s business I HATE and was the sole reason for me quitting.
After the complete LACK of DSG response via Repaircare regarding the rate cut, I personally have developed a hatred for DSG and to be blunt again, I’d rather reduce my business to me & a van again, than continue representing them for peanuts. I do know I’m just a guy from Cardiff, and nothing compared to the GIANT that DSG are, but you know what, I don’t give a monkeys. They have abused us repairers, and are strangling good, honest hard workers that are your network.
Might I suggest Bernard, when you next meet with DSG, you take this post as ‘Feedback’. As per the above, I’m just a guy from Cardiff, but I am a guy that represents them to THEIR customers and one that is MIGHTY p1ssed off.
I will always support Repaircare if EVER needed with other manufacturers, such as Caple, Fagor etc, but after my notice period expires, DSG will NOT get one of my guys representing them for anywhere NEAR the rate they offer. FACT!
A very p1ssed off, Adrian Welke.
……….. Bernards reply:
Bernard
Administrator
Full MemberPosts: 122
Re: why are we substituting dsg?
« Reply #16 on: Today at 10:14:29 AM »——————————————————————————–
Thank you for the feedback
I actual e-mailed and presented to the client (during our last meeting) various comments from the web site.
I will do this again at our next meeting.Please be assured are best efforts are going into improving the situation.
In the meantime on behalf of the management team we thank all our SPs for their support and customer service during this difficult time
Thanks and regards
Bernard Harrison
Head of Repaircare Developmentkwatt wrote:What did our Mr Harrison post then?
Thank you for the continued feedback
There are several matters discussed in this thread, but let me confirm my response to the matter regarding “tweaks”
There are no tweaks that the management team can advise upon.
Our drive is to discuss with the relevant client and persons concerned the difficulties the rate reduction has caused our agent network (and customers).
To this end we have recently (last week) met with the client to discuss this matter and advised them of the difficulties being experienced. We are currently preparing further data for consideration by the client with a view to seeking improvements. We will be meeting with them again in due course to further these discussions.
I cannot guarantee the outcome at this stage, but all our SPs should be aware that we take this matter very seriously and the management team are doing all we can to better the situation.
If there is further news to report the Regional Management team will be advised and they will be able to advise on the matter. I will also update the link.
Thank you and regards
Bernard Harrison
Head of Repaircare Business Development.Re: Repaircare…
Hi Alex,
Bernards post kinda p1ssed me off massively for some reason! I know what’s going to happen, they will announce in the run up to Christmas, that the DSG rates return to what they were, then Repaircare become LEGENDS for fighting our case!………………
Well BULLS1T if that happens! For me, going back to what they were is ANOTHER kick in the nads! I’ve told Gary Ainscough when asked ‘How much to continue with the DSG work’ £45 across the board. And I’ll see Repaircare walk rather than stick with them for a penny less than that!
Confirmation came yesterday from Mark that their last resort knocked them back yesterday to cover my area, so he’s asked me to bare with them as they are reverting to “Plan F**k knows” < His words!
Another email will be sent next week reminding them that they have 2 weeks left to replace me. Although I’ve agreed I wont leave them in the sh1t, I will make it clear that my ‘Grace’ period will be a further 14days, and ANY DSG job passed to me after my notice period will be accepted but at Beech Appliance’s FULLY chargeable rates. Otherwise, as pointed out to me yesterday, my notice could go on forever if they can’t get cover!
Ade.
Re: A certain poster!
Alex wrote: Been on the Repaircare forum again today on about Comet.
Alex
I can’t see anything in the RC forums relating to Comet?? Am I missing something?
Re: Repaircare…
15K Slashed off my credit limit 8)
Daily phone calls in to up it so I can still order for RC calls it is then! Either that, or I might reduce their credit limit to me 🙂
