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Re: DSG/RepairCare Rate Cuts
So basically, for those where DSG work is simply not profitable, we (Agents) have 3 choices…
1, Speak up… Try to make the relevent people understand they are causing more damage than good (In the long run) by squeezing all the life out of Indies but run the risk of being ‘Marked’ and possibly ‘Dumped’.
2, Shut it, stay low, work out how much down we were last month, then submit the odd fraudulent claim to recoup the losses.
3, Do neither & go bust!
I see we have some good choices to chose from a!
I understand completely, with volume comes discounted labour. Not a problem. But the whole ‘Terms’ have to justify the labour.
My issue isn’t just with the rates, if I could lose my losses on this work, the rates v volume MIGHT work with the mixture of more profitable work. I keep ‘Banging on about it’, but the rates are the rates, apparently, non-negociable. Well the terms have to be if that’s the case! No-one can expect all for nothing.
I use a subby for very busy times, we were chatting in the office the other day, I said “Oh by the way, I have to reduce your labour rate & you have to now guarantee the whole appliance, not just your repair”. I very quickly had to break the serious face and admit my jest… As he was about to give me 2 words, the second was off!
The next few weeks will be both nervous ones and interesting ones for me. But I’m going to stand my ground as I will NOT end up being a company that has to rely on fraudulent invoices just to keep the work. I’d rather lose it, re-structure, dust off and plod on!
Adrian.
Re: Repaircare…
Mark is back this week, I expect to be an ex Repaircare agent by Friday!
If he rings to say he’s coming down (As expected), I’ll be sure to say don’t turn up without my cheque 8)
Re: Repaircare Agents… Beware of ‘Compensation’ debits.
kwatt wrote:I would have thought though that RC would have cleared it up PDQ as, with all the other stuff going on I’d suspect that the last thing they want is to hack off the agents even more. Unless you’re being lined up to get the bullet of course as you’ve spoken out about it, dunno, don’t work for them, I can only judge on the info I have.
But if you do get the bullet in the next few months at least you’ll know why
I agree. I’ve been thinking a lot about this comment today.
Maybe I have angered someone in RC Management with comments over the rate cut? But at the end of the day, what I do is provide a fu**ing good service to Repaircare, so if they want to terminate me over comments… So be it. I’ll see them again at some point as I have another 33 years (Godwilling) left in this trade, be it as a company, just me & a van or in any other capacity!
Those that ‘Know’ me from meetings etc, know that if you’d cut my arm with a knife previously, it would have bled Repaircare. Acts and behaviour like this, kill bonds, reputations & loyalties.
Adrian.
Re: Spam
I’ve deleted about 10 posts this morning… 😀
Why do they do it though? What do they gain?
Ade
*Edit* And is it computer generated or is it real people signing up to post?
Re: Repaircare Agents… Beware of ‘Compensation’ debits.
lee8 wrote:Could this be connected to your recent LTD status, name change or previous company situation.
Not at all… How could how or what I choose to trade under relate to debit notes?
And it’s my ‘Other’ company, not ‘Previous’ 😉
Re: Repaircare Agents… Beware of ‘Compensation’ debits.
Point is, and it isn’t about naming & shaming, but surely an educated man in Richard Lawson must know he should contact independently owned (Not owned or run by Repaircare) businesses regarding any compensation offer…
Simply deducting monies out of another companys account, just tells me he either over-estimates his power as an employee of Repaircare, or has absolutely NO respect for us business owners that are part of his network.
It might only be £100, and people may think why create a stink over £100. Well, apart from the fact that is 2x Full tanks of fuel for my vans, it’s the cheek of it that has made my blood boil about this! Especially occurring during the Rate cut / Work going elsewhere era!
Adrian.
Re: Repaircare Agents… Beware of ‘Compensation’ debits.
iadom wrote:When you say the job ‘went bad’ Ade, was this entirely due to the lack of logistical and tech support from RC, was your company in no way responsible for the delay in completing the repair
Was a Smeg dishwasher, that after the first visit, spoke to RC Technical employee, was told, order X X and X and that will sort it. We did this. Didn’t cure fault. Then by RC Technical employee was told it has to be X, so did this, still not resolved. At which point we were told, try the appliance in a different power socket, at which I cancelled (Sent back) the repair for RC to deal with.
Regardless of what occurred, even if it was my engineer that had torn flooring / damaged property / misdiagnosed a repair, my point is, that I agree to contribute towards any claim, and only after being included in any investigation. I do not & will not accept 6 Months later, a £100 bill for something I knew NOTHING about.
kwatt wrote:Or, is it still that “Head Of Agreement” thing that is being used?
Yes. Still the HOA, which mentions nothing regarding compensation.
Ade
Re: Repaircare Agents… Beware of ‘Compensation’ debits.
lee8 wrote:Who was liable for the client being pi**ed.
Who did the client pay?!
Re: Repaircare Agents… Beware of ‘Compensation’ debits.
lee8 wrote:Is it not part of your contract with Repaircare.
No. Nothing about Repaircare making financial decisions on behalf of company Directors at all.
Ade.
Re: Repaircare…
Another 2x DSG ’21 Day rule’ write offs in the last hour, 3 new debit notes, total cost so far today before I start a van = £145.
The joys of working for Repaircare a!
Re: 0800 Repair
kwatt wrote:Still think it’s a good idea to talk to them when the plan is to f**k up the indies?
Enough said!
Ade.
Re: 0800 Repair
I’m not to well educated on 0800Repair, so apologies if I’m thinking inappropriate thoughts 😕
As far as I’m aware, 0800 engineers are franchisee’s? If that’s the case, why not invite 0800 to the meeting, have like a formal introduction: 0800 meet the WTA & Visa Versa? If they are here to stay, might aswell get to know them? We could always offer WTA members to 0800 as back ups if needed occasionally (At our rates of course)!…
Like I said, I’m not to well educated on them, but they do seem to be here to stay…?
Ade.
Re: DSG/RepairCare Rate Cuts
With the above said, brings me back to the frustration about the rate cut and other work going to another WP!
It’s the largest {e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of my work with Repaircare too… Which ultimately means, there is not enough ‘Prime’ work to justify the continuation of the DSG volumes at those rates (At their terms anyway) 🙁
I stick to what I’ve said all along, loose our losses on the DSG work (Out calls, whole appliance guarantees etc), it MIGHT be more workable in the ‘Longer’ term…
I think I’m done with this thread now, it just depresses me! Repaircare know my terms from the 1st of October if they would like me to continue providing the service I do currently, so as far as I’m concerned, the ball is in their court, I’m a Repaircare Agent at present, would like that to remain, but only after some re-negociation or the introduction of a more ‘Prime’ contract!
I’ve told my area manager face to face, that the rates as they are, IN MY HONEST OPINION, will only produce fraudulent claims being made against DSG repairs and OTHER contracts that go through Repaircare by a lot of agents, as the numbers tell the truth, the DSG work, does not pay with the losses included in that contract! People are faced with a choice, do they speak up although in fear of losing the work to the 2nd tier engineer, or do people ‘Zip it’ and add a part here, a regas there…
Any new agent brought on to replace what I and many more MIGHT be which is an ‘ex’ Repaircare agent, will only be saying this in ‘X’ time to themselves, so again, IMO, it’s either fix it for good, like NOW, or keep having this ‘Dilemma’ over & over & over in the next number of years!
Adrian.
Re: DSG/RepairCare Rate Cuts
lee8 wrote:So I take it DSG does not want Repaircare in its portfolio then, Repaircare didn’t tell them to stick the offer up their back passage and DSG isn’t using its might to force Repaircare into a financial hole
None of us are really aware of what’s happening in Boardrooms / Curry houses or wherever these deals are done… The only point that us Repaircare agents are trying to make, is regardless who has what, rates are just too low to justify DSG’s terms IMO.
I couldn’t really care less anymore about where the work comes from or why, that’s all I give a monkeys about is getting paid a good rate for a good job!
We could chelp on forever acusing him of this and her of that, fact remains Repaircare agents are getting a bad deal from DSG, via Repaircare, and this needs dealing with (Again IMO) before Repaircare start to have good agents resign through no choice.
As a concerned member of the Repaircare network, and a frequent user of this site, can I ask you lee, not to continue posting theories etc, they just rub people up the wrong way. If you have anything ‘Factual’ to post, please feel free, but other than that…!
Adrian.
