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Re: ISE Appliances cease trading-who deals with warranty cla
Actually…
The ISE machines from Asko were very good, way better than the normal tat we see and you know this well.
Looked after and used correctly they will last many, many years. Even the ones still out there.
Problem is that we strongly suspect many people seem to think that, ten year warranty, everything is covered so we don’t need to give a monkey’s and can abuse the bejesus out it. Misuse it, treat it with disdain and, doesn’t matter, ISE will pick up the tab. Then get shirty when it turns out that actually, no, ISE won’t. Nor will the retailer.
You know this, you see it and I know full well you do.
People do not like to be told that they are using the machines improperly, tends not to go well. Apparently that’s regarded as “poor customer service”.
So the ten year warranty should rarely be needed but I can tell you, factually, that 60-70{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} at least of all warranty claims made were either down to misuse/abuse/poor care or fraudulent, sometimes both. This from repairers as well as customers.
You also know this.
Nobody in service likes to talk about it because it’s an “uncomfortable” topic but that does not make it any less true. Sales people hate it.
But that’s just a part of the downfall of ISE, not the whole of it. A contributing factor will we say.
The point being that, looked after and used correctly, these machines will last and take a power of use. Don’t care, don’t look after them and they will not.
In that regard, the warranty is irrelevant.
Businesses go down all the time, even in this industry, just look at Fagor. De Dietrich customers et all with no access or possibility of access to service or spares, ovens costing more than an ISE did.
Parent company, Mondragon, not interested.
MFI.
HiWay.
Servis
Comet: Proline, ISIS, more!
PABL…
The list just goes on and on. ISE is just another casualty of it, nothing spectacular in it really.
It is a shame, yes and it’s sad for those that have lost out of it but there’s really not a lot that can be done to make it all better.
K.
Re: ISE Appliances cease trading-who deals with warranty cla
If it bores you, walk away. I get insulted daily, comes with my current role. I’m unaware of the OP’s history, I never stated he was correct, so engage your brain and stop with the incorrect assumption. A simple explanation such as you have provided or a response to him here stating that his incorrect and potentially damaging comments are factually wrong as opposed to jumping on me seems a little odd and adds further thoughts that something is off.
Just a thought, l await the yours and ken’s responses to his comments to him.
Re: ISE Appliances cease trading-who deals with warranty cla
kwatt wrote:Read what was said again.
Sterling were never, ever asked to provide a warranty. Probably because, as they rightly state, that’s not what they do or have ever done.
I think that’s categoric enough statement about it, don’t you Lee8?
Re: ISE Appliances cease trading-who deals with warranty cla
Here we go again, engineers and customers to blame for the downfall of ISE. No it’s not, as ken counters it with that’s not the whole reason, change the record ken!
Where is the ring fenced money then? If had been spent or being spent before expected where was the communication to us?Re: ISE Appliances cease trading-who deals with warranty cla
Like l stated, responses should be aimed not at me for asking questions, but to the people posting the factually damaging info.
Re: ISE Appliances cease trading-who deals with warranty cla
timdowning wrote:Where is the ring fenced money then?
As stated, used to maintain service the past year to two years. As it was intended to do.
timdowning wrote:If had been spent or being spent before expected where was the communication to us?
What right did you have to that information, when were you told that you would be given it and by whom?
K.
Re: ISE Appliances cease trading-who deals with warranty cla
No right just common decency.
”Sorry people, the plans not working, poor foresight, this ring fenced money idea isn’t going to work. So stop selling ISE machines as there will be no money to support your sales’ ….Re: ISE Appliances cease trading-who deals with warranty cla
Does that logic extend to the dealers that went bust after ordering thousands of pounds worth of machines as well? ISE is still owed many thousands from that alone, do you want a list of who that is and are you going to hunt them down and persecute them as well?
They would obviously have known that they were going bust but ordered anyway, probably with no intention to pay for the goods.
As I suspect happened to whiterthanwhite.
K.
Re: ISE Appliances cease trading-who deals with warranty cla
Tim
How many units, which you have exposure on, have you sold?
Re: ISE Appliances cease trading-who deals with warranty cla
Thanks Tim.
So not a great number in the scope of matters, albeit I accept its a lot to you.
Did you not take out indemnity insurance against the possibility of ISE failing?
Re: ISE Appliances cease trading-who deals with warranty cla
Jackal wrote:Did you not take out indemnity insurance against the possibility of ISE failing?
Its a good bet ISE have.
Re: ISE Appliances cease trading-who deals with warranty cla
We do a significant amount of work with credit insurers and I am yet to find one that will happily and cost effectively insurer one self Martin, it sort of defeats the point.
Re: ISE Appliances cease trading-who deals with warranty cla
Jackal, there’s nothing like support. If it was anyone other than ISE at fault here you would be helping us out. You, like ken, throw the ball back in our court. Strange that…
Cheers for your input though.Re: ISE Appliances cease trading-who deals with warranty cla
Tim
We all make business decisions, such as whether or not to do business with ISE or indeed another other business.
Options are and were out there to protect oneself and again it’s a choice if you want to pay for the protection.
We chose to credit insure ISE against them going bust and not being able to settle their liabilities including the warranty they offered going tits up.
It was a business decision based on knowing our industry, Servis, GBDar, MFI, Comet etc. At the time it was an expense which made us less profitable than those selling the same product for the same price, but as we are ultimately the party responsible under the SoGA, we considered the issues of ISE (a new brand in the market place) warranted the expense.
We are exposed to around 220 ISE 10 washers and around 150 ISE 10 dryers but have no worries about the situation because we took a business decision to protect ourselves.
I am not saying ISE are blameless for its situation nor am I saying Ken or the other directors are absolved from any responsibility for ISEs demise but likewise options were available to you to protect yourself which as a business decision you chose not to take.
Personally I think Ken and his fellow directors should have shut ISE when it was obvious it wasn’t making any money rather than stick 10’s of thousands of their own personal money in, propping it up, but again it was there choice.
To be blamed for doing a good thing and trying to support the product when he didn’t need to do anything to help the situation is a bit sad and selfish in my humble opinion.
As to helping, I can help you deal with customer claims if that’s what you want but an asset less, dead entity won’t change or help you in anyway no matter what I do.
If you want some satisfaction on a personal level, I can assist you with bringing a Winding Up Order against ISE and against the directors personally if you have personal guarantees from them. It will cost you around £2.5k per entity, take several months and you still won’t get a penny back. PM me your email address and I will take it from there.
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