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Re: Whats the most annoying thing customers do?
The customer who knows more than you about appliances and won’t even admit that you’re right even after you have proved , 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} , that the fault is as exactly as you’ve been trying to tell him for the past 30mins.
Brand new tabletop dishwasher – making loud squealing/howling noise – i suggested its because they’re using a full sized tablet in a small machine.
“I’ve been working on all sorts of appliances for 30yrs and i’ve not seen that before . I can’t see it being that . If that is the case , they should put it in the instruction book”Me – ” well , they do . Look here , it says use a liquid or powder detergent and to use 1/2 or 1/3 of your usual amount”
Customer ” No , i don’t think its that “
I then run the appliance sans detergent….no noise…Ta da !!!
Customer ” I’m not convinced its that. Our old machine worked fine without cutting the detergent levels down”
” One of our machines ?
“No . A different make….oh , and this one takes far too long – The book says 1hr 45 . I timed it and it went on for over 2 and a half hours “
“where does it say 1hr 45 ?”
” in the book “
“no , thats approx 145mins….2 and a half hours”
” well , thats still too long. Our last one only took 60mins”
” Ok…try it with a lower detergent level and get back to us if it still howls”
“I’m sure i’ll be in touch……”
And i’ve no doubt he will….for SOMETHING !!!
Re: Whats the most annoying thing customers do?
Customer phones me around 7pm last night: –
“Please help, I’ve got a key caught inside the washing machine and the drum is making ‘orrible noises as it goes round!”
OK I tell her I will call first thing in the morning……. “Can’t you call any sooner only I need this key!!!”…..Sorry but first thing in the morning is the best I can do…And she accepts that eventually. :rolls:
I call round today (Hotpoint WM62) and take the front drum plate off and fish out the (broken in half) Yale key and large rubber keyfob!!!!!!!
“Oh bloody hell! she says… now what am I going to do? My neighbour has gone away on holiday, this is the key to her flat and the her dog is locked in there and I promised to walk and feed it everyday. Now I can’t even get in ….sob! sob! 😥 😥
Always willing to help a young lady out in a crisis I said….. “Don’t worry love, I expect you could have another key cut just down the road? Thats £55 you owe me by the way ……… 😈
Re: Whats the most annoying thing customers do?
Looking for customer’s house ,Honeysuckle Cottage.
Drive up and down the road,can’t see name plate or any honeysuckle for that matter.
Rang customer for help.”You can’t miss it,white five bar gate on the left”.
Still couldn’t find it so rang again.
“If you look at the house numbers we are in between numbers 15 & 19”
“So You live at number 17 then?”
“Well yes actually”
Bit tongue firmly,fixed diswasher,added £10 to the bill for being a tw@t 😈Steve
Re: Whats the most annoying thing customers do?
you go along the road untill you see a dutch barn theres a gate opposite our bungalow is at the top of the hill. found the barn saw the gate could see the bungalow across a field full of cows and several horses. puzzled I rang the lady “I can see you but I cant find youy drive”
“Oh we ran out of money before we could build a road you’ll have to walk across the field” moo moo squelch!!!!!!!!!!!!!wilf
Re: Whats the most annoying thing customers do?
Talking of difficulty in finding addresses…..Isn’t it amazing that in this day and age when property prices are soaring ever upward and many houses (around here at least) worth well in excess of £500,000. That they can’t invest in a house name plaque or bother to put the number on the gate? :rolls:
….or in suburbia when the old wooden doors have systematically rotted away over the years and been replaced by these lousy white plastic PVCu porthole doors, without bothering to put the house number back on? 😕
Oh, and there’s one estate in Thatcham (Berkshire) where several different ‘developers’ have had a slice of a plot of land. The road was named by the local council but the numbering of each house bears no logic whatsover? Number 43 is next to number 20 and 79 is round in the cul-de-sac next to number 11 :rolls:
Re: Whats the most annoying thing customers do?
Martin wrote:Oh, and there’s one estate in Thatcham (Berkshire) where several different ‘developers’ have had a slice of a plot of land. The road was named by the local council but the numbering of each house bears no logic whatsover? Number 43 is next to number 20 and 79 is round in the cul-de-sac next to number 11 :rolls:
😆 that sounds like Harlow in Essex you would be looking for no 25 so along you go 19,21,23,187 😯 .
I found out from an old boy who was a town planner in the sixties that the numbers used to go out from the main post office in a fan effect ,but then they developed odd pockets of land and it all went awry .
LawrenceRe: Whats the most annoying thing customers do?
Martin wrote:Talking of difficulty in finding addresses…..Isn’t it amazing that in this day and age when property prices are soaring ever upward and many houses (around here at least) worth well in excess of £500,000. That they can’t invest in a house name plaque or bother to put the number on the gate? :rolls:
Reminds me of many years back when i had a call in ‘Nine Mile Ride’….just a house name and it was 5 o’clock on a rainy december afternoon 😕
Re: Whats the most annoying thing customers do?
What about Rose Cottage, loooked everywhere in this village. Tried a cottage with no name and Roses around the door, woman got stroppy with me, and failed to see the point I made that she lived in a cottage, there were roses, and by process of elimination, I thought I’d got the right place. She sent me off up another little track, and at the end, a nice new bungalow, and that would you believe was Rose Cottage. Customer said, Oh I knew you’d have a job to find me!
Another one, “Badgers Holt”, Meadow Road etc. Meadow Road was a spine road in a new housing estate, all houses numbered. Looked up and down, and went to a phone box and asker her where she lived. She told me It is called Badgers Holt, and I told her I’d been up and down this estate and she was not to be found, she then said she was next to 37, Before 41. So not number 39 then!
Alex
Lot and Lots of B and B’s where I am, no house numbers just names. When the B&B is full or they just don’t want to take guests. They don’t bother to put a No Vacancy sign up, Oh! No. that’s far too easy. So they take the house name sign down.
You phone them and say I can’t find your house.
“No I’ve just taken the sign down, but we are just next door to Rosebank, but if she’s full, we are two doors down from Kantara. But if She’s Full!!!!!!!!!!!!!!Re: Whats the most annoying thing customers do?
richardable wrote:just started into this amazing line of employment. got a call from wrexham, down the raod from me. we need a quote to fix w/m. ok. got there, she’s not in, pregnat “girl” with babe on arm lets me in. through “lounge” pass another “girl” with babe…domestic crisis no w/m. old but sound hotpoint…no interlock, no screws..ask..seen the screws for this? girl finds them..interlock dangling inside w/m. fit it..machine fine! water in, drains, spins etc etc..told girl..oh she says mum will be pleased.
how much…£30 says i. ask your mum to call me. later on mum calls, thankyou, send the invoice. duly done…10days…no cheque…rang at many and varios times…answering machine…finally man answers..haven’t got invoice…i see the future!!!! sent another one…10 days no joy…then i get a scrappy bit of paper…Dear Mr. repairman, we are not going to pay your invoice because we did not give you our permission to repair the machine! me…speechless AND £30 DOWN.I always tell the customer when the call is booked, payment at the time of repair we do not invoice anyone, that includes landlords and anyone who is getting a friend to house sit while they are at work, my first question when I walk in and the owner is not at home is, “Have they left payment for the repair of estimate” If the answer is “No” I don’t even undo my tool box I’m out of there, and I do not go back.
No money no fix it’s that simple.Re: Whats the most annoying thing customers do?
Customer “Please can you help me, I’ve tried everywhere? I got your name off the Internet at it says on your website that you cover Ascot?”
Me “Yes I cover Ascot, what’s your problem?”
Customer “I have a Hotpoint top loader that’s jumping all around the utility room, my au pair has to stand and hold it whilst it’s spinning to stop it from jumping across the floor!”
Me “How old it this Hotpoint machine of yours anyway?”
Customer “About 18 months old certainly not any older”
Me “Oh blimey that’s one of those spanish made heaps of shoosh then! Ok I will call by on Monday morning, you must understand that I charge £55 to cover my costs, Ascot is 25 miles away and whether I can fix it or not you will have to stump up the £55 to cover the hour or more travelling time etc!”
Customer “Do you think you’d be able to fix it though?”
Me “Oh yeah I can fix Hotpoint no problem, question is, I don’t know what is wrong or whether it’s worth repairing ’til I get there and check it out, that’s why I want you to realise the £55 covers fix it or not on that basis alone OK?”
Customer “Yes then can you come on Monday morning and let me know at least, I will pay you your call-out!”
I get there and find that it’s not a Hotpoint at all we’ve been discussing but an Admiral American Top Loader 😯
Customer “Oh! I thought it was a Hotpoint?….Oh no! I’m getting mixed up, my tumble dryer is a Hotpoint….sorry!….can you not fix it then?”
Me “No, and the deal we made still stands and my charge is £55 and you must pay now!”
Customer “Can’t you at least look at it for me?”
Me “If you had asked that question of me yesterday the answer would be a simple no. Today the answer is the same except this time you owe me £55, sorry but there you go!”
One very peeed off customer gave me her debit card and paid up…..muttering all the while in doing so. In her anger she never even asked me who I thought could fix it for her, so I never said 😈
Won’t be going back there again I guess? :rolls:
Re: Whats the most annoying thing customers do?
If customers give me a house-name over the phone, I always ask if there’s a number, or a number next door; because nothing makes my ****ing blood boil more than driving up and down a road trying to spot a house-name! 👿
Especially a road in Barnoldswick! It’s about 500 yards long, detached houses both sides, probably around 80 houses, and no numbers! All names!
Anyhoo, I did come here to tell you about what a sweet, old lady did to me yesterday. Hoover/Candy W/D, no heat on dry. I pulled it out to take the slidey top off (P45’s favourites), and I’d just crouched round the back off the machine with my 7mm to remove the back screws, and sweet, old lady has grabbed some detergent and sprayed the flithy lid. Yep, straight in my face!
Little old man wrote:Looks like you got him then!
Me wrote:Bleeee-arrrrrg!
Sweet, old lady wrote:Ohhh, isn’t that funny?
😕
I gingerly opened my eyes, thinking “maybe it’s not strong detergent” to see that she was holding not just ‘flash’, but it was flash ‘ultimate’!
Twasn’t very ultimate though, I still have skin and eyeballs 😀
Re: Whats the most annoying thing customers do?
Aren’t they wonderful, youv’e had the machine out 30 minutes, they sit there and watch you, and as soon as you turn your back they are in there with come caustic chemical nukeing the whole area. Usually the lid is off, youv’e got it plugged in and on test, and all at once wet hands are everywhere.
Worse ones are the ones that wait till you put it back then tell you it is noisy on spin, and you went there for a leak and have just replaced the pump.
Alex
Re: Whats the most annoying thing customers do?
Customer “I’ve just got your name off the Internet, can you give me a quote for fitting bearings to an Indesit W103????
Me “Nay, if our wits run the wild-goose chase, I am done.” – William Shakespeare
:innocent: :snigger:
Re: Whats the most annoying thing customers do?
this one really annoys me
customer phones up(we are on the phone bt call minder kicks in)and they leave a message,then they phone up before we retrive the message can’t these people wait 👿
then for those who have got bt call minder the phone rings with the message.dave
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