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Re: Whats the most annoying thing customers do?
get call-out fee on 1st visit,
this tend to prevent this from happening,ally
Re: Whats the most annoying thing customers do?
Went out to a Hotpoint condenser dryer today. reportedly leaking water. When I opened the pump chamber, I noticed that the float from the floatswitch was missing. When I asked the customer about it, she said that she had been opening the pump chamber after each load and emptying it with a sponge! When I asked what happened to the float, she said she had thrown it away because it was “dirty and disgusting!” When I explained that it was an essential part of the machine, she said “I never thought of that!”
Re: Whats the most annoying thing customers do?
Customer brings a Beko washer into the workshop for us to check it.
He has already purchased a door lock and fitted it which did not cure the problem.
So asked if we would check the fault, which we have done.
Its a pcb fault gave him a quote, he now wants the part number so he can buy it on the internet and do the job himself.
I told him that i am not giving that info out. if he wants it he can search for it
He said if thats the way you do business then i wont use you 😯
well as far as i can see he has just used me.If he wants his appliance back he can now pay for my time.
what are we a charity shop ❗
Re: Whats the most annoying thing customers do?
we always take a minimum charge of £7.50 when large items are brought into workshop and £15.00 on refridgeration to allow for recycling if left with us. a minimum charge usually stops time wasters like the ones that pick up things from the tip, other wise they will be back every week with another one until they find a good one.
Re: Whats the most annoying thing customers do?
Had this before but just had another today so I thought I’d get it off my chest here.
Had a call booked in for a ****** Farm on Belper road out in the sticks. (I won’t say the name of the farm or which village to protect the stupid). The road is approximately 3 miles long. All it said on the job sheet was the above, nothing else.
After travelling up and down the road once each way I stop at a local Post Office to buy some lunch and ask there at the same time. Nope, they didn’t know. I then phoned the customer and asked her for directions. Well, after 10 minutes of persuading her I was in the correct village (she insisted hers didn’t have a P.O.) she eventually told me that her house was on the left hand side three doors down from the barbers shop.
I set off and after two or three journeys up and down the road I gave up and phoned her again. Ok she says, this time I’ll stand at the end of my drive and keep a look out for you.
Sure enough about two miles down the road there was a woman at the end of her drive looking out for me in my van. I pull up and the first thing I ask is ‘where’s the barber shop?’
Oh she say that closed three years ago and is just an ordinary house now, but we still call it that. 😯 It got even worse when I walked up her drive and saw the no.45 on her door!!!!!!
Arrrggghhhh I feckin hate the sods when they do this stuff!!!!!Re: Whats the most annoying thing customers do?
I know exactly what you mean, many many years ago whilst working for Hotpoint I had a call to a job on Mottram Road, Stalybridge. This road is a couple of miles long, quite busy with houses ranging from large terraced to big, old detached properties set back off the road. This was before the days of mobile phones BTW and before we had decent two way radios.
The address I was given was The Gables, Mottram Rd. I went up and down for half an hour, its a bit awkward trying to look for names in heavy traffic.
I had to ring the office, get them to ring the customer and ask her to stand at the side of the road.
Yes, just like you, when I finally arrived I found a tiny four inch square plaque with The Gables on it fixed to the gatepost of this big house, underneath it was the number 204 on a plate four times the size of the nameplate. 😈 :rolls:
Jim.
Re: Whats the most annoying thing customers do?
Its when people change their front door & cant be arsed putting the number back up for years that pees me orf. Sometimes theres no numbers on loads of houses either side too, leaving you nothing to go on. :rolls:
This very circumstance made me wander up a garden path ( the wrong path) a couple of years ago, only to have a rather nasty border collie ruin my Levi’s by sinking his teeth into my calf :eeek: No more jobs that day, my leg was painful for days. The joys.. 😕Re: Whats the most annoying thing customers do?
Directory Enquiries (actual transcript)
Caller: ‘I’d like the number of the Umney Fish Bar in Cardiff please’.
Operator: ‘I’m sorry, there’s no listing. Is the spelling correct?’
Caller: ‘Well, it used to be called the Rumney Fish Bar but the ‘R’ fell off’.
😆Re: Whats the most annoying thing customers do?
Madmac wrote:Sometimes theres no numbers on loads of houses either side too, leaving you nothing to go on. :rolls:
One of the few advantages of carrying a Sat Nav these days is that it knows within a metre or two where in the road the actual number is. On long and busy main roads that aspect of the system is brilliant. It knows which side of the road to stop and isn’t fazed by missing door numbers either! 😉
Re: Whats the most annoying thing customers do?
Martin wrote:
One of the few advantages of carrying a Sat Nav these days is that it knows within a metre or two where in the road the actual number is. On long and busy main roads that aspect of the system is brilliant. It knows which side of the road to stop and isn’t fazed by missing door numbers either! 😉
No use when they only have a house name or don’t give you the number, but generally yes they can be a godsend.Re: Whats the most annoying thing customers do?
Unless you live in Worcester.
The numbers on homes in one Worcestershire street appear to defy logic and have been described as an “accident of history”.
Go and look at http://news.bbc.co.uk/1/hi/uk/7778886.stmRe: Whats the most annoying thing customers do?
yeah,and don’t i know it well.
westbourne street in bewdley.
i just get customers to look out for me as i’m approaching 😉
Re: Whats the most annoying thing customers do?
I’ll often ask a customer to put an outside light on if they have one.
There’s not many outside lights on during the day.
Except during the winter, when people don’t want to come home to a dark front door so have so left the light on when they went to work in the morning. 😕 😕
But it can work sometimes.
Re: Whats the most annoying thing customers do?
On my assurance I would order the part the moment I got home and before the deadline for a next day delivery slot. And that the moment I have the part I would ring to arrange to call back and fit it. My customer was happy that her dishwasher would soon be back in action again and she left me to get on with it.
30 minutes later she rings me on my mobile……
Customer: “Have you managed to order the part yet?”
Reply: “No, but I’m on my way to the office right now to do it!”
Customer: “Only, I’ve just had a thought, could you ask NEFF to send the part via City Link that way you should get it tomorrow and be back here by Friday?”
Reply: “Neff don’t deal with City Link, they use DHL and Parcelforce as a rule in my neck of the woods and as I said to you 30 mins back, I get next day delivery or if not 48 hr delivery from them as a rule. I also assured you that in the worst case scenario I could be back to you by next Tuesday at the latest I would think?”
Customer: “We find City Link very good…can’t you ring and tell NEFF to send it via City Link as I’m certain you’ll get it tomorrow and could fix it ready for the weekend!”
Reply: “I have an idea, why don’t YOU phone NEFF and get them to send the part direct to you, via City Link or whoever, then ring ME when you’ve got the part?”
Customer: “What’s their number?”
Reply: I can’t give you that right now as I’m on my way to the office to deal with your problem. Shall I ring you when I get there?”
Customer: “Well if you think that I might be able to get the part any quicker?”Reply: “NO!”
Customer: “Oh?”Reply: “Your best option is to leave it to me to get the part, the alternative is for you to drive to Milton Keynes and try to get the part yourself. There’s no faster alternative, trust me on this. What part of, I’ll get the part as fast as humanly possible don’t you understand here anyway?”
Customer: “Well we’ve got guests coming for a dinner party on Saturday and I was hoping to get it fixed by then?”
Reply: “When I called at your house earlier you told me your dishwasher has (and I quote) “been like this for weeks” (unquote)…Why the sudden urgency?”Customer: “OK please can you go ahead and order the part and ring me the moment it arrives…Thankyou!”
Reply: “As I said to you earlier….WILL DO!”Customers never fail to amaze me, this one no exception to the rule. The posher the customer (as in this instant) the worse the problem becomes. I’m only grateful of the fact , so far at least, that I’ve ‘factored in’ the cost of my services to make it all worthwhile.:D
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