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Re: Whats the most annoying thing customers do?
i was just reading this thread when my phone rang and i had to put it on here
lady informs me that her hotpoint wm31 is blowing the fuses
but only on the final spin
she then informs me that one of my engineers only fitted a motor 4 months ago
she then says that it has been blowing these fuses ever sinceso this lady expects me to believe that we fit a motor 4 months ago and charged her and that it has never completed a wash since and she is only just ringing me today
i offered to go out monday
she then queries can you not come out any sooner!!!!!!
i want an idiot button on my phone thats cuts these people off and forwards them on to a different firm let them deal with herRe: Whats the most annoying thing customers do?
this topic has been brilliant for my health for years i used to worry about problem customers ,how i could do things better next time ,was it me that just got these problems etc now i realise that these people live all over the country and we all suffer from them from time to time now when i get them i can just shrug them off and sleep better at night thanks uk white goods for restoring my blood pressure back to normal 😀
Re: Whats the most annoying thing customers do?
Cras wrote:this topic has been brilliant for my health for years i used to worry about problem customers ,how i could do things better next time
Yep, i remember being SO stressed in my early days i seriously wondered if i was really cut out for self employment.
18 years on & i really dont let them bother me to any great extent.. seen it all & heard it all before. 😉Re: Whats the most annoying thing customers do?
I thought i was the only one to get these customers!
nice to know im not alone 😉
A very good stress relieving topic 😀
THANK YOU ALL!!!!!!!Re: Whats the most annoying thing customers do?
The one who knocked on my door at 6.30PM whilst I was in the bath last week….. 👿
Re: Whats the most annoying thing customers do?
Yep, and the one who rang tonight at 8.45 for a call anytime next week, it’s not urgent 😯 👿
TC
Re: Whats the most annoying thing customers do?
I once had a phone call at 3.00AM, a nurse on the night shift, my answerphone took the call but it still woke me up. 👿
Also had one ring on Christmas Day about a washer, I picked the phone up then expecting it to be a friend or relative. 😥
Re: Whats the most annoying thing customers do?
Call from a nursing home I do some work for came in on the answer phone at 00.05 am today.
“Can I come and see to a resident who is bypassing their catheter ” 😯Hopefully they got the right number before the morning!
Steve
Re: Whats the most annoying thing customers do?
“Oh my God! Are those Maggots?”
“Yeah, but they’re dead maggots!”
Hundreds of them. All around the washer 🙁
One of those houses where you wipe your feet on the way out.
Re: Whats the most annoying thing customers do?
just having a winge:
Customer A:
Apparently desperate for cooker repair. Part arrived Fri pm and booked call with his Mrs for the Mon. Two calls Fri and begrundingly agree to Sat morning only because had another job two streets away. Arrive within agreed window and no one there…..argh. Monday morning…feeble excuses, biting my togue 😡 😡 😡 Mon PM call, just finshing off the job and chatting the the (not so lovely) lady of the house. “Yeah, told im gud and proper last week that I want it fixed I did. Not been &{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}^$ng working since before Christmas”
Exit stage left…just got to make a phone call before thow your chuffing cooker out the window love.
Customer B:
Fri PM: Desperate for WM repair, price agreed with Him. Only job of the day. Hoover OC pump/no fill…… Spot on pre-diag, they weren’t in before 5pm, finish job which was worse cus plumbing was a bitch. Sorry didn’t think you’d actually come out. Can’t get money til Monday… Arg.. called Monday, machine spinning away merilly and Mrs says “yes, Monday is wash day, do it all every Monday, only two of us…..”Customers, love and hate…. winge over, and still got half a glass of red left 😀 😀 😀 😀 😀 😀 😀 😀 😀 😀
Re: Whats the most annoying thing customers do?
The simple, most annoying thing that they do is blame the machine for something they did in error.
That really annoys me.
You know the sort of thing… the machine magically made the nails appear in it or the machine should be designed to cope with coins, the user not programming it correctly or to take account of the dodgy floor. Whatever.
Or we have the mis-installation one…
The machine or, the poor sap’s that has their name on the front is liable for the idiot that installed it, including the customer.
Then there’s the “I’m entitled to a new one” brigade…
Regardless of what is wrong, even from the multiple choice outlined above, the “customer” somehow is entitled to a new machine or, of course, their money back. Normally after months, if not years, of use. Naturally Trading Standards agree and you have just got to comply with this wish!
You’re too expensive….
But you can afford to have a BMW and a Range Rover Sport on the drive… uh huh…
Or, spot the empty bottles in the kitchen….
Open the fridge and it looks like well stocked shelves in M&S…
Or it’s a damned side-by-side, oh yeah, you’re so poor…
I need it fixed like now…
Why? We managed for centuries without domestic appliances, have we we as a species evolved to the point where we cannot live without such things and, were that the case, would we not have evolved the ability to do what a dishwasher does?
Oh, that’s right, we have…. we have hands to wash dishes!
We can even wash clothes with them and, we even have legs to get us to a laundrette…
We even have these cool things called shops… they sell fresh food… remember that? You really don’t have to go to Tesco just once a month!
Oh the things I really wish I could say to some of the total, utter, idiots that we get on the phone but, you have to bite your tongue, play nice and listen to the pathetic fools do the best they can to get their way.
It cracks me up, the level of service that they get from virtually all of us (even Comet ;)) is utterly outstanding and yet somehow, it’s not good enough. We have to be there yesterday, fix it two days before that and do it for nothing.
Even then, I bet there’s something they’d whine about.
K.
Re: Whats the most annoying thing customers do?
Sounds like many of us need to either take a holiday somewhere far far away for a while just to chill out or perhaps a course in anger management may be a good stress busting option?
“Calm down dear it’s only a washing machine!” (using your best Michael Winner impression).
Get the young lady in your office to put on a Welsh accent when taking customers calls like ‘Peggy’ on Hi Di Hi!….“Oooooh what’s seems to be the problem…..ooooh dear dear, never mind I’ll get someone round by yer sometime soon my luvly don’t you fret now!”
Deep breath, pace yourself, ease of the gas peddle and cruise through your day. Otherwise by the sound of it many will suffer a seizure or turn into nervous gibbering wrecks I shouldn’t wonder.
I get the distinct impression many are living on the edge and are probably unaware that its mostly self-inflicted. Either through trying to do too much with too little for so many or conversely by not having enough work coming in and creating stress when the slightest thing kicks off badly. If either happens week in week out, month in month out then it’s time for a career change at worst or chill out. Dealing with the public at large is a challenging but above all rewarding task “If you play your cards right Brucie!” But if you come home and kick the cat or punch a whole in the office partition you do have a problem that needs sorting.
This thread acts like a stress ball in many ways, allows many to air their frustrations with like-minded folk. But one thing it falls short of doing is solving those many problems as and when they occur that’s up to the individual but life’s too short to worry about it. I gave up that malarky years back, take regular holidays, fixed the hole in the office wall and buried that darn cat!……….lives cool now for me brother..innit! 8)
Re: Whats the most annoying thing customers do?
had one today. husband rung up about 30 mins after i sold a 2 year old bosch classixx to her. “Im really not happy with the price id of expected for £180″ to get at least a years parts and labour warranty on that second hand washing machine”
this was after agreeing with his wife wed fit it and demo it working, and give her 6 months free labour cover on any part failure (exc. bearing failure) and parts are charged at cost. i even threw in a free call out on their current machine as wed be there anyway because if it could be fixed theyd like to use it for the doggy blankets and horse riding kit.
👿
Re: Whats the most annoying thing customers do?
well i seem to be getting more than my fair share of idiots this week example so far 1, no money to pay c o c even after being informed over phone before calling out 2 ,unstuck a load of options buttons on a zanussi last week charged my usual charge and left customer rang yesterday to say that machine was stuck with 17 mins remaining and when they pressed the start the display vanished (different fault to last week )office explain that we will call to look husband comes on the phone and says he doesnt think im up to the job 👿 and there calling another company out : :rolls: 3 ,whirlpool american board fitted some time ago defrost heater is down to earth now customer says he has a 12 month warranty and wants it fitting for nowt not happy when we offer to waiver the labour charge :rolls: 4, call out to a bosch today to be met by a high quality bush lasted all of 4 months asked why they had not rang argos oh we couldnt find there number 😯 so we thought you could repair it and you can send them the bill all this and its only wednesday 😆 whats the worst thing customer s do……..BREATH……… 😆
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