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Re: Whats the most annoying thing customers do?
The first time dad with wife on maternity leave that reject every time slot I suggest, eg:
“she goes out with the baby between 10 and 11 so can you come after 11”, “she feeds the baby between 12 and 12:30 and he won’t eat if anyone else is there”, “the baby sleeps between 2 and 3, so you’ll have to come after then”, “she’ll be cooking his tea after 4:30, so you’ll need to be out before then.”
Re: Whats the most annoying thing customers do?
We had a good un yesterday customer rings up “what s the best way to get a melted plastic bag off my ceramic hob ,” My office lady ” well you could try a scraper and some hob cream cleaner failing that i dont really know but i will ring the oven cleaning firm we use and ask them .” Ten mins later office rings back the customer ” i have had a word and she confirms what i originally said except warm the hob up first slightly ” slight pause on the phone from customer ,my office staff expecting thanks for going out of her way to help this person is suddenly met with ” well that is no good at all i bought this cooker off you and i can tell you one thing i will never use your company again ” WTF ……all i can say is im glad i dont do the phones she would have had one a two more reasons to not use my company again most of them beginning with F .. 😉 Cras
Re: Whats the most annoying thing customers do?
YEAH KENNY TOTAL FRUIT CAKE ALWAYS LIKE TO HAVE A BUCKETFULL OF DRINK IN ME AT 11AM EVERYDAY
Re: Whats the most annoying thing customers do?
“What’s the most annoying thing customers do ? “
Breathe ?
Edited due to stupid iPhone.
Re: Whats the most annoying thing customers do?
madangler1 wrote:“What’s the most annoying thing customers do ? “
Breath ?
Or breathe 😉 . Sorry I couldn’t resist :clown:
DonRe: Whats the most annoying thing customers do?
cornwell40 wrote:When I used to work in Reading / Wokingham area (3 days before Christmas) I was let in the house by a snotty little madam
Nothing changes down here Tony……by the way, how long ago was it you were running around in my patch anyway?
Re: Whats the most annoying thing customers do?
Was 95/97 worked out my stint with Hotpoint then joined a firm in Maidenhead for a year.
Re: Whats the most annoying thing customers do?
Moan and winge at me when the Bosch washing machine is BER due to it being used in a multi-occupancy house with 8 foreign workers each probably washing 2-3 times a week due to working in a stinking onion processing factory.
But it’s only 4 1/2 years old – yes but it’s had 9 years worth of work. Tell your workers not to continue using the machine 6 months after the bearings have started to fail. That why it’s knackered – now stop winging at me and pay up!
I wouldn’t mind but I got 5 minutes off the husband then 10 minutes off the wife who had to pay up – pah
Re: Whats the most annoying thing customers do?
yeh had few of them .. and sometimes unlucky enough to have to explain to wife,uncle , neighbor bla bla bla ..
we should charge every 15 minutes .. i bet they wouldn’t want any extra explaining
Re: Whats the most annoying thing customers do?
Ever so keen to help cutomer.
Muttering to myself – right water back on – customer runs to sink area and bends down to turn water before I could say anything. Next thing water everywhere, customer wet, floor wet, water pouring out and I had to dive in and turn it off. Customer saying, you left the hose off or you haven’t put it back on properly.
Err no – I didn’t disconnect it under the sink – YOU opened the wrong unused valve. 😡
Valve capped off – soaking wet in this weather – pah.
To be honest I do carry valve caps and offer to do it but not until I’ve finished and cleared up.
Left her sorting out all her soaking wet detergents. 😀
Re: Whats the most annoying thing customers do?
I phoned a customer Thursday night to arrange a visit to fit a defrost heater I had ordered for them. The visit was important before the fridge frost up again.
The customer said great his wife has taken the day off work on Friday for a plumber to call to fix the heating and a carpet fitter to fit a carpet.
I advised if I had a problem getting to them with the weather conditions I would phone him.
I drove 30 miles in the bad snow to get to them and found the plumber and carpet fitter waiting out side and both just going to leave as they had been waiting an hour to gain access.
I left a visit card and left at the same time as the plumber and carpet fitter who had both got stuck in snow and had to dig them selves out.
I had a phone call from the wife about 3 hours later to say sorry she had gone out with the kids because she did not think anyone would call because of the weather conditions and the schools were closed.
I asked her if she thought no one would turn up a phone call to check if I was coming would have been good.
She replied there is no need to be sarcastic and put the phone down.
I had a call from the customers husband tonight apologising for his wife and called her a silly cow.
He has arranged a new visit for next Friday but he said he will take the day off and he also said he would pay me for an additional visit as he was pleased I had made the effort to visit.
So it was not all in vain.
Bob
Re: Whats the most annoying thing customers do?
Sent a bill out in the post wednesday after a customer refused to pay our call out charge despite being told what was payable at the time of booking ,Idiot rings today and after being explained to very politely why the bill had been sent he threatened to come over and sort out my employee …….a 65 year old woman 😯 …….matter of principle now ,if he had kept quite i would have probably written it off ,tosser
Re: Whats the most annoying thing customers do?
Good to hear that the husband appreciates your time and efforts to get to them And put a call through to tell you 😀
Funny how different it is be when the shoes on the other foot :rolls:
canufixit
Re: Whats the most annoying thing customers do?
Customers who follow up aggressively some time after a repair with the apparent intention of bouncing you in to a free follow up repair, when it seems to me they are using this as a cover for their own misuse or bodged repair attempts. I’ve had two messages passed to me this week, both claiming machines repaired “a month ago” have gone wrong again, and wanting free call backs ASAP.
First was a Hotpoint Condenser dryer that I had repaired nearly 4 months sgo, replacing the heater thermostats and motor capacitor. Heater had cut-out again, probably due to blocked condenser.
Second was an overflowing Matsui slimlime dishwasher I drained out nearly 3 months ago and thoroughly tested. The customer now says he has stripped the dishwasher down and found the problem is being caused by a faulty bottom door seal with the implication that I must now fit this for him free of charge.
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